Is it possible to exchange air tickets for another date? Is it possible to exchange non-refundable air tickets for another date? What documents are needed for exchange

20.03.2019, 10:00 49885

If your plans suddenly change, an air ticket purchased online can be returned or exchanged. But please note that the possibility of returning and/or exchanging an air ticket for another flight or another date is determined by the rules of application and restrictions of the fare you have chosen.

Methods for processing a refund and/or exchange of an air ticket

You can issue a refund and/or exchange of an air ticket in three ways:

1. Via email

If plane tickets were purchased on our website, you can send a request for an exchange or refund of the ticket to the email address. The letter must be sent from the address you specified when booking your flight ticket. In your email, please tell us your order number or reservation code.

Please note that a refund or exchange of an air ticket is carried out only after repeated written confirmation of this operation. To do this, a corresponding letter will be sent to you at the email address specified when booking, from which you will need to respond.

2. Through the airline

In cases where communication with us is unavailable, as well as in the event that there are less than 24 hours left before departure on an air ticket that needs to be returned or changed, you can contact the relevant airline directly.

Please note that some airlines, according to their fare rules, have tickets that are non-refundable for any reason - carefully read the fare rules before booking your ticket.

Also keep in mind that, according to international aviation legislation, for airlines issuing tickets (not only for their own flights, but also for flights of partner airlines under Code-Share or Interline agreements), the Law of the country in which it is issued is applied. registered. For example, for Russian airlines this is the Air Code of the Russian Federation, for European airlines this is internal European aviation legislation. Therefore, before booking tickets on a foreign airline (even flying from the Russian Federation), make sure that this airline provides the opportunity to make a refund, for example, in case of a visa refusal or for medical reasons.

If the need for an involuntary return is not due to the fault of the airline (flight cancellation, change in schedule, etc.), but due to your personal circumstances, then to confirm a valid reason you will be asked to provide relevant documents, for example, a copy of a certificate of illness of a passenger or a relative of a person in need of care etc.

It happens that you have to cancel a trip due to various circumstances. Many people are interested in how to cancel a flight ticket and get their money back. It is worth clarifying that boarding passes are either refundable or non-refundable.

What tickets can be returned?

All boarding passes purchased from airlines of the Russian Federation are subject to return and exchange. These rules were established by Order No. 82 of the Ministry of Transport of the Russian Federation “On approval of the Federal Aviation Rules”. Therefore, Russian air carriers are obliged to provide such an opportunity.

Tickets are refunded in accordance with Article 108 of the Air Code of the Russian Federation. It stipulates all the nuances of the procedure.

Download the following regulations for viewing and printing:

When returning a boarding pass, the airline may apply the following to the passenger:

remove the return fee;
apply penalties;
collect a certain amount of penalty.

According to the rules, the amount of deduction should not exceed 25% of the cost of the air ticket.

Is it possible to return a plane ticket that was purchased from a foreign company? Yes. In this case, the air carrier also charges an additional commission. As a rule, this amount is insignificant.

To return your boarding pass, you must notify the airline in advance. This must be done no later than one day before the aircraft’s departure. This guarantees that the carrier will only charge 25% of the commission.

Otherwise, the passenger may be refused, and no one will return the money.

Tickets purchased at a reduced price are considered non-refundable. They are sold by both Russian and foreign companies. They allow you to save money on flights.

Although these boarding passes are considered non-refundable, they can still be returned. To do this, you need to notify the air carrier in advance. He will return a certain fee for the air ticket: booking commission, airport taxes. The main cost of the boarding pass will be written off. The refund amount will be small.

Official refusal to obtain a visa. For confirmation, the passenger provides a copy of the passport with a refusal stamp.
Death of a close relative. The passenger provides a document confirming relationship and death certificate
Illness of the passenger, which entails hospitalization. Provide documents from the hospital.

The passenger can also return the boarding pass if the flight was delayed due to the fault of the air carrier. Such cases often happen, but companies almost always do not admit their guilt. You can return a ticket if a flight is canceled or rescheduled, the route is changed, or flight connections are not provided when performing a single carriage (on one air ticket).

The passenger is obliged to notify the company about the refusal of the boarding pass no later than 24 hours before departure. Air carrier employees decide on a refund for a ticket on an individual basis.

There is no time limit for consideration of an application for the return of a boarding pass. Sometimes it lasts for weeks or months.

If the air carrier recognizes the refund as involuntary, the passenger will receive the full cost of the air ticket back. Service fees will be non-refundable.

Where to contact

The sooner the passenger notifies the company of his refusal to fly, the better. This can be done directly on the airline's website. To do this, you need to go to a special section “Booking” or another (depending on the menu of the online resource). Enter your air ticket number in the appropriate field.

An electronic ticket will appear in the window that opens. You need to find the return icon. Click it and follow further instructions.

If this option is not available on the airline’s website, you must contact them directly by sending an email. You can do this on the website.

You can also call the hotline. To do this, dial the number indicated on the carrier’s Internet resource page. The operator is informed of the reservation number and reasons for the return.

It is worth considering that airline ticket sales agencies can also issue a document return. To do this, you need to contact them by email or by calling the operator.

Nuances of returning an electronic ticket

Air tickets purchased via the Internet can only be returned on the carrier’s official website. For this, companies have developed a certain procedure. The passenger must fill out a special electronic form indicating his contact information. After this, the company manager will contact him and explain further actions.

Some air carriers require the passenger's personal presence in the office when returning a document. To do this, you need to come to the company and fill out a written application. This method is considered the most effective.

Returning your boarding pass will not cost you any fees. Amounts are withheld in accordance with the established rules of the carrier.

How much money can you get back?

Refunds for plane tickets are carried out in accordance with the Airspace Code (Article 108). In this case, the passenger must receive the full cost of the boarding pass. The exception is service fees.

Important! The carrier will charge a fee of 25% of the total cost of the boarding pass. This rule is stated not only in the code, but also in the airline regulations.

If the ticket was purchased through an agency, it may be difficult to return it. From the total cost of the boarding pass, not only 25% will be deducted in favor of the air carrier, but also 10-15% in favor of the agency itself.

Advice. Before purchasing air tickets through intermediaries, you must first familiarize yourself with the refund rules.

If a passenger is late for a flight or misses it, the money may be returned minus large penalties. It is better to notify the operator a few hours before departure so that upon arrival at the airport you can issue a refund of at least some part of the cost.

Is it possible to exchange tickets for another date?

This possibility exists. How to exchange a plane ticket? Exchange rules depend on the following factors:

reasons that force you to exchange an already purchased boarding pass;
airline tariffs established for this purpose;
dates of departure and passenger's request.

It is better to familiarize yourself in advance with the rules for returning and exchanging documents on the carrier’s official website. It must be remembered that the lower the cost of an air ticket and the closer the departure date, the more difficult it is to exchange it.

Important! You cannot exchange a ticket for another person's name.

You also cannot exchange business class boarding passes for economy class. It is prohibited to choose another airline. In case of ticket exchange, the passenger will be charged a certain commission. It includes interest on delivery of the document, as well as service fees. As a rule, it does not exceed 30% of the total cost.

To exchange a coupon purchased on an online resource, you will need to fill out the appropriate field. If the ticket was purchased at the airport ticket office, the passenger must personally arrive at the place, providing the cashier with a passport, ticket, and returning the money for service fees.

Probably everyone has asked the question: “How to change an Aeroflot plane ticket to another date if certain circumstances change?” Your business trip or vacation dates have been changed or completely postponed to other dates. You frantically rush to the computer and start looking for where to change your ticket.

In fact, a lot depends on the tariff at which you purchased it. But more about this below. You can read about non-refundable tickets and ticket return rules.

When flying on an Aeroflot plane, you can choose the fare you need. There are only 4 of them - Premium, Optimum, Budget and Promo.

"Tariffs" button on the Aeroflot website.

Moreover, different rates apply to different classes of service. Let's look at each of them separately, and at the same time, the rules for exchanging an Aeroflot ticket for another date.

Business Class

Up to this class they operate. The difference between them is quite large - in a thousand different details.

So, if you purchased tickets under the first method, they will be exchanged for you without any additional payment. If according to the second, then in this case you will need to pay a certain amount:

for trips around Russia - 5,000 rubles;
for flights within Europe, the Middle East, CIS countries - 70 euros;
for other countries except Japan - 100 euros;
for flights to Japan - 15,000 yen.

Comfort class

The same applies here too two tariffs - Premium and Optimum. For the first one, ticket exchange is also free.

And for the second, in case you change the dates before the plane departs, exchange comes with additional payment:

1500 rub. for flights within Russia;
2500 rub. for travel between Russia and its Asian part, as well as between points of the latter.
50 euros – for flights within Europe, the Middle East and CIS countries;
100 euros - for flights to all other countries except Japan;
15,000 yen when traveling to Japan.

Changing the date after the plane has departed is prohibited at this fare., except for flights from cities in the Middle East to Russia and the Near Abroad. In the latter case, the ticket price will be deducted $85.

Button “Rules for applying tariffs” in the “Tariffs” menu.

Economy class

For Economy there are 4 of them: Premium, Optimum, Budget and Promo. For the first, as in other cases, the exchange of an air ticket can be carried out without any others. For the other three, certain rules apply.

For Optimum, the additional payment amounts and exchange conditions are the same as for the Comfort class. For the last two, exchange is either completely prohibited or only with an additional payment.

Budget tariff

If you change your date before your flight departs:

1500 rub. — for flights within the European part of Russia;
2500 rub. - for flights between the European and Asian parts, as well as along the latter;
50 euros – for flights within Europe, the Middle East and CIS countries;
100 euros - for other countries except Japan;
15,000 yen - when traveling to Japan.

Changes cannot be made after the plane has departed., except for trips from Russian cities to the Middle East, Europe or neighboring countries. However, you will be charged $85.

Promo tariff

This is the most inconvenient tariff in this regard, since In any case, exchange is not allowed. Only in case of flights to the Republic of South Korea, you can change the flight dates before the trip, but with withholding $200.

Is it possible to change the departure date on an Aeroflot air ticket and how much will it cost at different fares? We found out how to change the departure date of an Aeroflot e-ticket?

Ticket exchange conditions

If you bought a ticket online, then you need to go to the official Aeroflot website. There you select the “Buy ticket” button. And if you want to know about, then press the appropriate button.

Select “Buy ticket” from the menu at the top.

The necessary information will be indicated there, and below is a form in which you need to indicate your reservation code and last name. Next, by filling out the necessary forms, the exchange will be completed.

You need to enter the reservation code and your last name.

But if you bought tickets not in rubles, then the exchange can only be made at Aeroflot offices or contact centers. The same applies if you purchased tickets there.

Conclusion

Sometimes it’s easier to return your ticket to Aeroflot and issue a new one. But keep in mind that it all depends on the fare you choose and how much time remains before departure. In addition, they do exist. The rule applies: the higher the class and fare of the ticket, the greater the chances of issuing an exchange or refund.

Most people book plane tickets in advance, accurately calculating the date and convenient time for departure. But human life is unpredictable, and sometimes there is a need to change your plans and reschedule a planned flight to another day. Whether the air carrier agrees to change the date of the ticket and under what conditions such an exchange can be made, we will tell you in today’s article.

Rules for exchanging air tickets for another date

Global aviation companies allow the exchange of tickets for other dates, but it should immediately be noted that such operations are carried out under certain conditions regulated by the current rules of the carrier.

Without significant problems and additional payments, you can change your ticket to Business and Premium class fares.
Exchange of cheap tickets is carried out after payment of the fine provided for in the carrier's rules.
Preferential fares and tickets purchased at a discounted price (promotional offer) classified as category cannot be exchanged solely at the request of the passenger. This service is valid only in case of forced reasons for canceling a flight.

A ticket can only be replaced if there are available seats on the selected flight.

If you had a need to change the departure date, check with representatives of the carrier company whether such a service is included in the tariff of the purchased ticket and under what conditions such an exchange can be made.

How to change the departure date on an e-ticket

Modern people who do not want to waste precious time make a purchase of a ticket for their chosen flight through the airline’s website. Such tickets are called electronic and, unlike regular ones, they are not issued in person. All information is saved electronically, and the passenger receives an itinerary receipt via email for printing.

There are several ways to exchange electronic tickets:

resolve the issue of exchanging a ticket by phone (clarify information about the conditions of exchange);
independently make adjustments to the ticket date on the website in your personal account and pay a small fine provided for in the carrier’s rules;
If the online service is temporarily not functioning or the passenger does not have the opportunity to use the Internet, you can contact the nearest airline ticket office with your personal passport and itinerary receipt, justify your request, pay the fine and get a new ticket.

Rescheduling the departure date of a non-refundable ticket

Non-refundable tickets cannot be returned or exchanged. As a rule, they are sold at the cheapest cost.

Passengers who reschedule their flight on the selected flight for compelling reasons can change the departure date:

death of a loved one;
serious illness, which must be confirmed by medical documentation.

Non-refundable tickets can also be exchanged or returned if the reason for cancellation is due to changed flight conditions:

plane delay for long hours;
the carrier puts another airliner on the route, less comfortable;
changing a route that is not suitable for the passenger.

Air carriers always do their best to accommodate passengers whose plans to fly out of the country suddenly change due to forced reasons.

How to change departure times for individual airlines

The exchange of tickets with a change in departure date occurs under certain conditions in accordance with the current rules. When purchasing a document for departure, study this information in advance so that in case of an unforeseen situation you will always know about your options and use them in case of urgent need.

Aeroflot

Aeroflot has very flexible conditions for passengers who want to reschedule their flight. To use this service, you need to go to the nearest cash desk or call the company’s call center.

Basic Rules:

exchange of expensive and electronic tickets will be free;
if a person decides to change the departure date for forced reasons and is able to prove these circumstances, the ticket is exchanged without penalties;
You can change the date and time of departure only if there are free seats on the selected flight.

If a passenger decides to change not only the date and time of departure, but also the direction, he will have to issue a refund of the ticket and buy a new one.

Victory

This carrier has the following exchange rules:

a departure document purchased at regular rates is exchanged only for forced reasons, which must be documented;
a passenger can change a ticket without paying fines if the flight is delayed due to the fault of the airline (flight delay, route change, etc.);
If the price of a ticket with a different departure date is higher, the passenger will need to pay an additional payment.

According to the carrier's rules, it is also possible to exchange with a change in the route (the price of the service is 2,000 rubles) and personal data of the passenger (another person can travel on the purchased ticket, for which you will have to pay an additional 4,000 rubles).

S7

The conditions for changing the departure date in this company largely depend on the tariff plan:

“Basic Economy” - tickets are considered non-refundable and cannot be exchanged. You can change the departure date only if you are late for the flight and for such a service you will have to pay the fee stipulated in the carrier’s tariff.
"Economy Flexible" - subject to exchange with a change in date and departure without paying a fee. The passenger will have to pay the difference in the cost of the new ticket.
The Business Basic tariff plan does not provide for free ticket exchanges. This operation can only be carried out for an additional fee.
Absolutely free exchange is carried out at the “Business Flexible” tariff, even if the passenger was late for the flight through his own fault.

Ural Airlines

Tickets from Ural Airlines are subject to exchange with a change in departure date under the following conditions:

If a passenger cancels a flight for a forced reason and proves it with documents, the company will exchange it for another date and time without penalties.
Premium and Business Class tickets are exchanged free of charge, regardless of the reason.
You can change the departure date of an Economy Class ticket, but only after paying the fine provided for by the air carrier's rules.
Tickets under the Promotional class tariff plan are non-refundable and cannot be exchanged. An exception can only be a forced reason.

UTair

Conditions for changing the departure date depend on the reason for the exchange and the tariff plan.

Exchanges are made only subject to availability of seats on the selected flight. To change the date and time of departure, the passenger should contact the company's call center or ticket office. It's better to do this in advance.

Economy class tickets can be exchanged for an additional fee (fine). Free changes only apply to expensive ones.

Electronic tickets: you can quickly change the departure date yourself through the company’s website with a mandatory additional payment of the difference if the passenger has chosen a more expensive class of service.

Aviation companies in Russia and other countries around the world create loyal conditions for passengers. Exchanging a ticket with a change in the date and time of departure is not such a serious problem. In such a situation, you only need to contact the carrier’s call center in time or contact online specialists on the company’s official website. You can also discuss the conditions for changing the departure date with official representatives of the company over the phone.

It happens that plans change in a person’s life. Sometimes he is forced to postpone a long-awaited trip or bring its start closer. At such a moment, the primary question becomes: is it possible to change the air ticket to another date, and how to do this?

In order to understand whether it is possible to change your air ticket to another date, you should clarify whether it allows you to make any changes.

There are air tickets in the fares of which any changes are generally unacceptable, and if they are acceptable, some airlines charge a fixed amount of a fine for exchanging an air ticket for another date.

The lower the air ticket, the more restrictions it contains on the possibility of changing data, departure date, and exchange.

Information about what type your tariff is can be found on the document in the “Changes - exchange” column. For example, the phrase Charge USD (or EUR) -30.00. This means that for changes in the air ticket you will need to pay a fine of 30 Dollars or Euros.

There are several ways to change the date of your flight ticket

Through the airline's website.
Through the website of the intermediary company.
If you purchased an air ticket on our website, you can change the departure date in three ways: by calling, sending a request by email or in your personal account.
By visiting the ticket office or office of the airline whose air ticket you purchased. In this case, you will need: an air ticket and the passport with which you bought it.

When exchanging a ticket for another date, you should take into account

Changing the date is only possible at the airline or on the website where the ticket was purchased.
If there are no air tickets for the required number, the exchange will not take place.
An air ticket for another date can only be exchanged for a ticket of the same booking class or a higher class. It is not possible to exchange a ticket for a lower booking class. When changing the booking class, in addition to the change fee, you also need to pay the difference in fares.

It might be useful to read: