How to check a tour reservation by last name. How to check your Anex Tour application - detailed instructions. Question: I enter my login and password, a message appears: “The login or password was entered incorrectly.” What to do

You purchased a tour from a travel agency and are waiting for the date of receipt of documents. The flight is not coming soon and the agency seems to be reliable. But you still want to be calm and confident that the application under the concluded contract exists, and the agency has booked your hotel, and the seats on the plane have been purchased.

In order for each person to see the availability and status of his reservation, tour operators have special search forms on their home page.

Let's look at how to check the status of your application (tour) purchased through the tour operator Coral Travel.

Go to the site coral.ru. In chapter " Information» select « Viewing applications for tourists»:

A window will open in which you need to enter your application number (you need to find it out from the travel agency) and the 7-digit passport number (without series) of one of the tourists:

If all the data is entered correctly and the application was submitted by a travel agent, then you will see information about your tour:

1. At the very top is the application number and its status is indicated.

2. The following is information about those going on vacation. I recommend carefully check the correctness of the data with your passport. Here you will see the readiness status documents for the tour and visas (if the destination requires a visa).

3. In the Field "Orders" The name of the hotel booked for you appears, as well as the type of accommodation and meals. Below is information on the flight, date and time of departure, and flight class. Here you can see services such as coral.ru, visa, travel insurance, transfer, medical insurance.

The following application form from the tour operator Coral Travel is current for 2015 and can change the color, number and order of fields, and general appearance. However, the essence will always come down to the data listed above

p.s.: the passport data of tourists used are fictitious and are used solely for demonstration purposes.

Additional useful services:

You can rent a bike (scooter, motorcycle) at the service;

Rent a car , or in

You can order a universal SIM card for travelers at ;

I recommend taking out additional insurance (including for riding bikes :))) at any of the services , or

Question: I enter my login and password, a message appears: “The login or password was entered incorrectly.” What to do?

Answer: the requirements are the same as in other services: enter more carefully, pay attention to case (upper and lowercase letters). If this doesn’t work, use the “Forgot your password” form - the system will send you a new one to the email address you specified during registration.

Q: I used the “Continue without registration” service, how do I get to my personal account?

A: In this case, you are registered automatically. A link to activate registration and a password for the first login are sent to the email address specified when booking the tour (it is also your login).
If you wish, you can change the password yourself in your personal account.

Documents for the tour

Q: If I have printed documents, do I need to get the originals from a representative at the airport?

A: No, the package of documents printed by you from personal account, is valid. You don't need to receive anything extra.

Q: How will I know about any changes to my tour and when my documents are ready?

A: We notify buyers of all changes in the travel application in two ways - by e-mail and SMS. They are sent automatically immediately after making certain changes.

Q: Will I receive “Thank You” bonuses if the tour is purchased from an agency?

A: No, according to the rules of the promotion, bonuses are awarded to participants of the “Thank you from Sberbank” program when purchasing tours online (that is, independently) through the website.

Payment

Q: Is there a fee charged when making a payment by bank card?

A: There is no commission.

Q: If a refusal occurs for any reason, how long will it take for the money to be returned to the card?

A: As a rule, money is returned to the card instantly. There may be slight delays, it depends on the bank whose card holder you are.

Q: I live in Australia. Can I pay for the tour with a card issued to me by a bank in this country?

A: Yes, you can. We have provided the possibility of paying with bank cards in most countries of the world. However, if you encounter problems with payment, please let us know and we will open the possibility of paying with cards from banks in your country.

Q: When booking online, is it possible to pay part of the amount with one card and part with another?

A: No, payment for the application is made only from one card.

Q: Is partial payment possible by card?

A: Yes, it is possible for tours on charter flights to Turkey, Egypt, Spain, Thailand, Bulgaria, Georgia, Dominican Republic: 30% payment immediately and the balance - no later than 15 working days before departure. The conditions are specified in your personal account.

Agreement

Q: Can I be the customer of the tour, but another person will fly?

A: Yes, you can. The contract is concluded with the buyer of the tour, who takes responsibility for informing all tourists of all changes in the application (delay or cancellation of flights, readiness of documents, refusal of accommodation, etc.).

Q: I made a mistake in writing my first and last name, do I need to correct it or can I fly with these documents? Is it possible to make corrections only to the insurance, if the ticket needs to be rewritten, how much does it cost?

A: After submitting your application, please check that your passport details are written correctly.

For surnames and first names on an airline ticket, airlines allow incorrect spelling of up to three characters in the surname if its essence is not distorted and the first letter is not changed (that is, IVANOVA cannot be changed to PETROVA). Repeated check-out is possible, but with penalties on the part of one or another airline.
Repeated issuance of one copy of documents with changed passport data costs 25 USD. (cu - application currency). We make changes to information in insurance policies free of charge. Please note that changing data in tours from regular flights, as a rule, are impossible or entail a change in the airline's fare!

Claims

Q: I have a complaint about an online store, where can I contact?

A: You can write us a letter to tourist@site or [email protected]

Q: I have a complaint regarding the quality of the services provided, where can I contact?

A: All claims regarding the quality of services provided are accepted by the quality control department at otzyv@site

Visas

Q: Can I purchase a tour online to a visa country? How to apply for a visa in this case?

A: Yes, you can buy a tour to a visa country, however, when purchasing tours online, tourists must either have a valid visa in hand, or open one themselves through visa centers or directly at consulates.
After payment and confirmation of the booked tour, we provide free of charge the documents that you will need (visa vouchers, invitations, etc.) upon your request to.
When booking tours on Cyprus A pro-visa can be issued free of charge through TEZ TOUR. You must send a notification of the need to obtain a pro-visa to the address

You purchased a tour package from an agency through the tour operator Tez Tour. You were told that the application has been booked and a confirmation has arrived. However, you would like to check the status of your tour yourself. What does that require?

To check the tour yourself from the tour operatorTez Tour, you need to check your reservation (application) number with the manager.

Next we go to the site tez-tour.com and scroll down the main page. On the right you will see a window “Check departure time” and “”.

Enter your reservation number in the field and click on the search button.

In the window that opens you can see:

  • is the tour confirmed?
  • is it paid by the agency,
  • and are the documents ready for the tour?

Here, if the application has been confirmed, you can see the number, date and time of departure of the flight, the name of the hotel, as well as the dates of stay in it.

If you have any questions, you can ask them below or by email to This email address is being protected from spambots. You must have JavaScript enabled to view it.

Additional useful services:

. ;

Rent a car , or in

You can order a universal SIM card for travelers at ;

I recommend taking out additional insurance (including for riding bikes :))) at any of the services , You can rent a bike (scooter, motorcycle) at the service

or, having previously compared prices, because sometimes somewhere prices are loaded 1.5-2 times more profitable; You can rent a yacht on the website and order it for yourself sea ​​cruise

 

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