Error on train ticket, what to do? What errors are allowed in electronic tickets? The child’s last name is entered incorrectly on the electronic train ticket, what to do?

The form of the electronic railway ticket was approved by Order of the Ministry of Transport of Russia dated August 21, 2012 No. 322. It indicates:

  • FULL NAME. passenger, his passport details;
  • train number, date/time of its departure and arrival;
  • names of departure and destination stations;
  • car class;
  • place number;
  • transportation cost, etc.

When issuing an electronic ticket, you cannot make mistakes, since it is impossible to correct them after payment. Such information is indicated on the official website of Russian Railways. There, the carrier indicated that if there are errors in personal or passport data, the passenger will not be able to receive a boarding pass at the ticket office and board the train.

Since the electronic ticket is issued by the passenger, he bears full responsibility for incorrectly entered data.

How can I correct a mistake if I mixed up my first and last name on my e-ticket?

According to the telegram of JSC Russian Railways dated October 5, 2005 No. 3/311 (TsLDV-2-59):

  1. A passenger is allowed on the train if there are no more than 2 errors in his identification data.
  2. This rule works for trains traveling within our country and some others (CIS, Latvia, Lithuania, Estonia).

In all other cases, the passenger will have to update the electronic ticket.

Simply reissuing a ticket will not work - you will have to return the incorrectly issued one (refuse the contract of carriage) and issue a new travel document. This is done through Personal Area on the official website of Russian Railways or at the box office.

According to paragraphs. 85, 86, 87 of the Rules, approved. by order of the Ministry of Transport of Russia dated December 19, 2013 No. 473:

  • the full cost of the ticket is refunded if the passenger returns the ticket no later than 8 hours before the train departure;
  • the cost of the ticket and 50% of the reserved seat is returned to the passenger who returns the ticket less than 8 hours, but earlier than 2 hours before the train departure;
  • If the ticket is returned less than 2 hours before the train leaves, the passenger has the right to receive only the cost of the ticket without the cost of a reserved seat and service payments.

At the same time, in accordance with clause 88 of the above Rules, the carrier has the right to charge a fee for issuing a refund on an unused ticket.

So, if a passenger was unable to avoid errors in the electronic ticket, then he will bear full responsibility for this.

The internal regulations of Russian Railways allow minor errors - no more than two - in information related to the identity of the passenger. Large quantity errors or errors in other data must be corrected, otherwise the passenger will not get into the carriage. To do this, the incorrectly issued ticket is returned and a new one is issued.

Anyone can make a typo in documents. But sometimes such a mistake can turn into big troubles, especially if it crept into your train ticket.

Today you can purchase train tickets at the station ticket office or online. Whether the operator entered incorrect information or you yourself made a typo when ordering a ticket does not matter. As a result, you have an incorrectly issued travel document. What to do in such a situation? Does such a ticket remain valid or lose its validity?

Differences between domestic and international flights

If you buy a ticket for international direction, there should not be even minimal errors in it. According to Russian Railways instructions, a passenger has no right to travel on a foreign route with an incorrectly issued travel document. Who made the mistake - you or the operator railway ticket office, doesn't matter. They simply won't let you on the train.

A ticket for a foreign route must not contain errors.

Travel rules within the country are not so strict. Errors are allowed on tickets, but no more than by one letter or number. If you indicate Alexandrovich instead of Alekseevich in the “Patronymic” column, you will not be able to use such a travel card.

On domestic railway flights, one error is allowed in the ticket.

How to correct errors in a train ticket?

The cashier does not have the right to make an error on a similar document with correct data. The easiest way out of the situation is to return the outdated travel pass and purchase a new one. You will not save your seat in the carriage, because when a vacant seat appears in the online booking system, it can be “intercepted” by other users. Another disadvantage is that you will have to pay extra to purchase a new travel document, since a certain amount is withheld for returning the previous one.

It is not possible to replace an incorrect ticket with a correct one.

There is only one way to avoid such troubles - by carefully checking the information on travel documents.

If you purchased your voucher online, please review your details carefully before completing your purchase. If you have any doubts, you can ask another person to check the correctness of the entered information.

If a mistake was made by the railway station operator, inform him about it without leaving the ticket office. Only in this case will the railway admit that the inaccuracy was its fault, and the cashier will give you new ticket with the correct data.

How to return travel documents issued with errors?

A train ticket containing errors in the passenger's personal data does not correspond to his identity card. However, you can still get your money back: visit the station ticket office and write a corresponding application. The money will be returned in cash or transferred to the card within 30 days.

The method of returning money depends on the method of purchase: if you paid in cash - it will be returned through the cash register, by bank transfer - it will be transferred to the same account.

Information to check

Once you receive your train ticket, be sure to check:

  • your personal data;
  • travel start date;
  • composition number.

Remember that the passenger is responsible for incorrect execution of the travel document. Only if the cashier's mistake was noticed immediately will you be able to exchange it for free.

Do not leave the box office until you have checked your tickets.

Inattention to seemingly insignificant details is often the cause of many problems in our lives. Even at school, the teacher persistently demands to concentrate and do the work without mistakes, but, unfortunately, they are constant companions of our daily affairs, and sometimes seriously interfere with this very work being accomplished.

Buying a ticket at the ticket office at the station

The cashier at the station misspelled your last name. What to do? Is it possible to somehow correct the typo or just ignore it and travel with an incorrectly issued ticket?

If you do not have to cross the Russian border, then you will be allowed to board if no more than one letter in your last name, initials and no more than one digit in the document number on the basis of which the ticket was issued is incorrect. You will not be placed on a train going abroad with such a travel document. Therefore, there is only one option - to change the incorrectly issued ticket. It will be accepted at the cash desk, despite the fact that, on a formal basis, it does not correspond to the document of the person delivering it. Therefore, you will need to write a return application. The money will either be given in cash or transferred to your account (depending on how you paid). The same procedure will apply if there is more than one typo on the ticket. In a number of situations, instead of initials, the full name and patronymic are indicated (in compartment cars, SV, etc.). An incorrectly specified middle name, for example, is not considered a typo. The ticket must be exchanged, since if the conductor notices a discrepancy upon boarding, you will not be allowed on the train.

There is one not very pleasant problem in some cases associated with returning a ticket. After you have returned your ticket, the place you are interested in is entered into the system, and some time passes before you can see it again. What’s even worse is that somewhere in another part of the country they will have time to buy it before you. If there are enough seats on the train, the problem disappears. But if there are few places, you obviously won’t like the result of the return.

A special case is when you noticed an error immediately at the checkout. The cashier can draw up a corresponding act, which will confirm guilt railway, and there will be no need to make a return. This procedure is valid for all types passenger transportation, including international train. There is no risk of losing your place in this case. In addition, the cashier can cancel an incorrectly issued ticket and replace it with the correct one.

When purchasing an e-ticket

Responsibility for incorrect execution of a travel document rests entirely with you. When purchasing an electronic ticket, you enter your personal information yourself. Please check everything carefully before making payment. After payment, corrections cannot be made. “For the correctness of the travel details and personal data, the person placing the order bears full responsibility,” says one of the Rules for the carriage of passengers, and notifications are available directly at the ticket offices at stations.

In case of an error when entering document numbers and other personal data, the passenger will not be able to receive a boarding pass (travel document) in ticket office and travel by train

Therefore, the right decision in any case would be to check the ticket immediately after it is issued. This won’t take much time, but there will be clearly fewer unpleasant consequences. And in order to avoid problems of incorrect information, it is necessary to clarify possible ways to correct the situation directly with the carrier. Since everything changes over time, first-hand information in this case is very relevant. Perhaps in the future, if your data was once entered correctly into the database, when you purchase it again, it will automatically appear in the correct form in full, as soon as you enter the passport numbers.

You made a typo when booking or purchasing an e-ticket, the cashier at the station made a mistake, or a friend took a ticket for you and gave your middle name incorrectly... Such situations are not at all uncommon. Is it possible to reissue an electronic ticket, board a train on a ticket with a mistake in the last name, what should I do and how to correct the situation?

  1. You cannot simply reissue a ticket. You can return it and get a new one. But until your free space gets into the system, time will pass. And immediately after this, the place can be bought by anyone from anywhere in the country. Catching him again is almost impossible. If there are other empty seats on your train, great, then you can simply return your train ticket and take another one for an empty seat. It’s more difficult if there are no or few places.
  2. You can board the train with a ticket with a typo in your personal data. But only if you do not cross the Russian border. “In case of minor discrepancies between the data of the passenger’s identity document and the data specified in travel document (no more than one letter in the last name, initials and no more than one digit in the number), the passenger is allowed to board for travel to passenger train"(telegram of JSC Russian Railways No. 3/311 dated 05.10.2005 (TsLDV-2-59)).
  3. If you cross the border, you need to change your ticket. According to Russian Railways rules, you cannot board an international train with a ticket that contains errors or typos. In fact, this is insurance against troubles with border and customs services.
  4. You may return your train ticket with errors. If the number of discrepancies with the documents is more than acceptable, you can return the ticket (and they will accept it from you, although formally it does not correspond to the documents of the person submitting it). You will need to go to the ticket office at the station and write a corresponding application. The money will be given in cash or returned to your account, depending on how you purchased the ticket.
  5. ALWAYS check all the details on your ticket right away. Regardless of the place and method of purchase. This will take approximately one minute, but the inconvenience caused by undetected errors will be much longer.

If you are applying, check your last name, first name and patronymic (this is where mistakes often happen) and the number of your birth certificate or international passport. If there are errors in more than one letter and number, alas, you must return the ticket and take a new one.

Problematic points when there is an error in the Russian Railways electronic ticket

  • It will not be possible to pass off a completely incorrect middle name as a typo.
  • The date error cannot be corrected. You cannot “just replace” a train ticket. More details here.
  • If you are in another country (including Ukraine) at the ticket office at the station and immediately notice a typo, ask the cashier to draw up a report stating that the error was the fault of the railway. Then you will be able to avoid unnecessary questions and changing the ticket (especially since other free seats may not be). Or the erroneous ticket will be canceled and the correct one will be issued instead.
  • Responsibility always lies with you (except in cases where a typo is discovered immediately when purchasing a ticket at the box office). If you buy a ticket online, you enter the data yourself. If you buy a ticket at the ticket office using your passport, you are required to check that all personal data on it is correct. Signs warn about this on notice boards at all stations, near most ticket offices, and there is a corresponding clause in the rules for the transportation of passengers.

The information is for reference only; it is better to check with the carrier for details (in Russia - JSC Russian Railways).

Our support team often receives questions about what to do if there is an error on a train ticket. Most often we are talking about mistakes in the last name or first name. Here we will tell you in detail what to do in this case.

If a mistake was made when issuing a ticket, you will have to decide what to do. In reality, it is not possible to make changes to the ticket. Neither you nor the cashier nor anyone else can do this. This is technically impossible. Therefore, you can either save the ticket or return it and buy a new one. You can save your train ticket if the error is minor.

The rules allow no more than 3 errors (typos) in the last name and first name, if these errors do not significantly distort the reading of the last name and first name.

This means three errors in the first and last names, not 3 in the first name and another 3 in the last name.

Errors in surname

The rules literally say that up to three typos are allowed, but you need to understand what "does not change materially" mean. For example, your last name is Soroka, but when entering it you made a typo and wrote Moroka (letters next to each other on the keyboard). This may be perceived by the conductor as a significant distortion of the surname. In this case, it is better to reissue the ticket (that is, buy a new one and return the old one), although formally, only 1 mistake was made.

If, for example, the surname K was indicated O Rotaeva, and the passenger's last name is K A Rataev, it is obvious that such an error does not significantly distort the passenger’s last name and there will be no problems with boarding, even if 2 more errors are made, for example: K O R A that And va.

If you are not sure whether a mistake in your last name or first name changes it significantly, we recommend that you still buy a new ticket and return the old one; you will not lose so much money (only commissions and fees if you return the ticket 24 hours before departure)

Misspelled names

There are often typos in names. For example, instead of Dmitry - Dmitro, or Dmitry, or Dmitry. Obviously, such an error in the train ticket is insignificant, and there is no need to worry at all.

Error in input language

The rules regulate that train ticket The first and last name must be indicated in the language in which they are indicated in the document that will be presented to the conductor. This means that if you present a foreign passport or other document where the last and first names are indicated in Latin, then they must be indicated in Latin on the ticket, otherwise the conductor may refuse boarding. If we are talking about writing a surname in Ukrainian or Russian transcriptions, usually no problems arise, since in such cases the surname does not change significantly, just like the name.

Thus, if the error in the train ticket is minor, you can rest assured and in conversations with the conductor refer to Clause 7.3 of the Rules for the Transportation of Passengers.

If the name does not fit on the ticket

If for some reason your last name does not fit completely on the ticket, this is not a problem, since paragraph 2.35 of the Rules states that it is allowed to shorten the last name to 20 characters.

In any case, we recommend carefully checking the entered data. At the last stage of purchasing a ticket on our website, you can once again check the passenger’s last name, as well as all the data related to the train. But even if you notice an error after paying for the ticket, then, guided by what is written above, you can make the right decision. In our experience, in most cases, errors in the ticket are insignificant and do not lead to denial of boarding.

 

It might be useful to read: