How to check availability of plane tickets. Check availability of tickets and available seats on the plane. What should I do if I am flying with a child?

1. How can I find a ticket to my destination?

You can choose for yourself. You need to indicate the city of departure and the city of arrival, the dates of departure there and back, select the number of passengers and click “Find tickets.”

2. Why can’t I find a round-trip ticket when there are separate round-trip and separate return tickets?

Sometimes there are flights on certain dates different airlines or there are tickets of different fares that are not sold in a round-trip ticket combination, then it is possible to purchase only two tickets separately.

3. Why does the site only offer one airline flight option when I know there are several at different times?

In each offer card with a flight and price, there may be several more offers for the same price, but at a different departure time. To view all flights, click the “flights at other times” button at the bottom of the card.

4. What is a codeshare flight? Why are there 2 airlines listed?

A codeshare is a flight with a double number, and several airlines participate in such a flight. The airline that provides the aircraft, crew and operates the flight is called the operator and is indicated in gray on the flight card with a “+” sign. Other airlines sell tickets for this flight, i.e. are marketing partners, and the flight card shows exactly the airline on whose form you are purchasing the ticket.

5. How long before the flight departure can I buy a ticket?

You can purchase air tickets 360 days before departure if the airlines have provided schedules and cost information to the booking systems. Also on Tutu.ru there is a restriction on the sale of tickets - before the flight departure, if purchased between 8:00 and 18:30, there must be at least 2 hours, if purchased at other times - at least 6 hours.

6. What is the maximum number of passengers that can be ordered?

You can book a flight for no more than 9 passengers.

7. How to find direct flight options?

Tutu.ru has a filter that allows you to sort flights by criteria: direct flights and all flights, including flights with transfers. It is necessary to select “Non-stop” flights.

8. My trip includes several destinations, can I purchase a ticket online?

Yes you can. On the main page, select the cities of departure and arrival and click the “+ flight” button (compose difficult route).

9. How to buy a ticket?

10. Is it possible to book/issue an air ticket by phone?

No. Air tickets can only be purchased independently through the Tutu.ru website. By phone, the contact center staff will help at any stage of creating an order if difficulties arise.

11. Is the price on the website final, including all fees?

Yes. This is the amount that will be debited from bank card.

12. What does the ticket price consist of?

The first part of the price is the fare, the cost of the flight set by the airline. The second part of the price for an air ticket is fees and taxes on air tickets. The fees include: fuel, insurance, service and other types of fees. The fare price may vary depending on the number of remaining seats on the plane. Also, the ticket price changes if the price of fuel or the world exchange rate changes, promotions and discounts appear that the airline organizes. .

13. What is the “tax” on my ticket?

Taxes are included in the air ticket price and are set by the airport commission - these are airport fees for ground handling aircraft, for fuel, for servicing aircraft and passengers, ensuring security, for flying over foreign territory, for taking off an aircraft from a foreign airport.

14. How to buy a cheaper air ticket? Are there any discounts?

All prices on the website are indicated taking into account all promotions and discounts for all airlines. As a rule, the cheapest tickets appear as soon as the airline puts the very first tickets on sale (six months to a year before the flight departure) and then become more expensive as tickets for the flight are purchased. Airlines may hold sales and Special offers closer to the flight departure. Unfortunately, it is impossible to predict the appearance of such tickets. If you have an airline bonus card, you can enter information about it when booking a ticket so that miles are credited to your bonus account. Explore.

15. Is it possible to get a discount for people with disabilities?

Preferential tickets with a disability discount are provided by state airlines upon availability of supporting documents and a resolution of the airline's decision. On Tutu.ru only tickets suitable for all categories of passengers are presented. To request discounted tickets, we recommend contacting the airline directly.

16. Why are air tickets cheaper/more expensive at Tutu.ru than on the airline’s website?

This may be due to differences in service fees, or you are looking at the last ticket at a given price and it cannot be on two sites at the same time. More expensive ticket will cost due to service fees or because the airline sells online fares on its website that are only valid when purchasing a ticket on the airline's website.

17. What subsidized tickets are there?

The cost for a round trip flight is fixed per passenger without taxes and fees and depends on the destination. Unfortunately, these tickets are redeemed very quickly, you can see the availability of such tickets for the desired flight dates by simply entering the direction and date, or consider the coming days by looking at the prices in the “Air ticket price dynamics” tab at the bottom of the flight selection page. The price is indicated for one passenger. You can also contact the airline directly to check ticket availability.

18. Is it possible to buy a ticket with an open date?

All tickets on our website are sold only for a specific flight and for specific dates that you specify in the search. It is not possible to leave the date open. In many tickets, you can change the departure date after purchase, but with an additional payment and subject to availability of seats at the time of purchase. To do this, before purchasing, you must familiarize yourself with the terms of ticket exchange and the amount of additional payment for the exchange procedure in the rules for applying the selected fare.

19. How to book a ticket and pay later?

Booking and payment for a ticket occur simultaneously - if for some reason you leave the payment page, you will not be able to return to it. Payment must be made as a seamless transaction along with the creation of the order within 15 minutes. Services such as advance reservation no, and if the order has not been paid for, the booking will automatically be canceled as unpaid.

20. What should I do if the site says that there are no seats on the flight?

A ticket at the chosen fare will be assigned to you only after you have filled out the passenger information and clicked the “book and proceed to payment” button. If during this time someone else has booked a ticket somewhere, the site will issue a warning that there are no seats available or that the price has changed. This means that, most likely, in parallel with him, someone also purchased tickets for this flight at the same fare. The booking system is global, tickets are purchased constantly all over the world. We recommend trying to issue a ticket after 20 minutes if seats return, or purchasing tickets for a smaller number of passengers.

21. How many seats are left at the specified price on the flight?

The airline does not disclose the exact number of remaining seats at the price indicated on the website.

22. How to buy a children's air ticket?

If you specified the exact number of adults, children and infants when searching for tickets, then the cost of each offer on our website will be automatically presented as the total amount for all passengers, already taking into account the discount for children and infants. You can purchase tickets with discounts for children from 0 to 2 years old (the child flies in the mother’s arms) and for children from 2 to 11 years old inclusive (the child will have a separate seat).

23. If a child is 11 years old at the time of departure and 12 years old at the time of return, does the discount apply?

The refund is determined by the date of the return flight, and the discount is determined by the airline's conditions.

24. I’m pregnant, is there a time limit for the airline’s flight?

When a woman decides to fly while pregnant, she takes responsibility for preserving the health of the child. In accordance with the recommendations of the World Health Organization, before travelling, it is advisable to obtain confirmation of the possibility of air travel and the recommendation of the attending physician for the following categories of passengers:

- women in the last 4 weeks of pregnancy (last 8 weeks for multiple pregnancies) and during the first 7 days after birth;

— passengers with newborn children in the first 7 days of life.

Pregnant women are not given seats near emergency exits for safety reasons.

25. I’m pregnant, I want to buy a ticket now, but I’ll fly with my baby - how can I get it later? How to buy a ticket for a child separately?

Each passenger, including newborns, must purchase a ticket. If a ticket for an adult has already been purchased, but for a child under 12 years old has not yet been purchased, then such a ticket can only be purchased at the airline or through specialists at Tutu.ru. It is impossible to purchase such a ticket through the website. Email us the child's details - last name, first name, patronymic, date of birth, document number, or send a scan of the birth certificate. We will indicate the ticket price at the time of request depending on seat availability.

26. What documents can be used to issue a flight?

You can issue a ticket using a passport of a citizen of the Russian Federation, a foreign passport of the Russian Federation, a non-Russian document and a birth certificate. You only need to enter reliable data from the document actually used during the flight.

27. To which CIS countries can you fly with an internal passport of the Russian Federation, and to which countries can air tickets be issued only with a foreign passport?

According to the internal passport of the Russian Federation for this moment Entry is permitted to Belarus, Kazakhstan, Kyrgyzstan, and Armenia. You can fly to other countries only with a foreign passport

28. Is it necessary to enter a middle name if it is not in the passport?

If, when filling out passport data on the website, there is a box for entering the passenger’s middle name, then the airline requires entering this data. All data must be entered strictly in accordance with the passport. If there is no middle name, then you need to select the type of document - “non-Russian document”, select the citizenship corresponding to the passport and leave the cell with the middle name empty. If you are flying on a foreign passport Russian Federation, then the patronymic name is indicated in Russian and on the website it must be entered in Latin characters.

29. How to properly issue an air ticket for a citizen of Ukraine?

To enter a Ukrainian passport, you need to select the document type - “non-Russian document”. If you are flying on an internal Ukrainian passport, then the letters of the passport series are written in the Ukrainian language, and to enter them on the site they need to be translated into Latin. If you are flying on a Ukrainian foreign passport, then the letters of the passport series are already indicated in Latin letters, and they must be indicated as in the passport. For example, series of internal Ukrainian passport BP488858. In the column “passport series and number” you need to write VR488858.

30. How to pay for an air ticket?

You can pay for the ticket by clicking the “book and proceed to payment” button, where you need to enter your card details. Tutu.ru accepts only bank cards for payment for air tickets. Cards issued in Russia, the CIS countries, the Baltic states and most European countries are accepted for payment.

31. What should I do if I didn’t receive the 3D-secure code when paying for my air ticket?

Using the security code, the passenger confirms to his bank his consent to block the funds. The 3D-secure code is sent by the bank to the owner’s phone number. If the phone number has been changed and the bank has not been notified about this, the code will not be sent. In this case, the passenger must contact his issuing bank for advice.

32. Is it possible to pay for an air ticket in cash?

33. How confidential is the information I provide?

Personal data of neither the client nor the passenger is under any circumstances passed on to third parties. Payments are made through a reliable system, one of the market leaders gateline.net, all data is transmitted to the bank in encrypted form. Providing information is possible only in one case - upon an official request from the police.

34. What is e-ticket?

An electronic air ticket is not a paper document, but an entry in the airline’s database. When purchasing an electronic ticket, the passenger receives its prototype - an itinerary receipt with the ticket number, which confirms that the electronic ticket has actually been issued. A plane ticket purchased online and at the airport is no different.

35. What is an itinerary receipt?

The itinerary receipt is proof of purchase electronic air ticket. It contains the ticket and reservation number, full name of the passenger, passport details of the passenger, information about the route, flight, payment information.

36. How to receive, print and is it necessary to print an electronic ticket?

After successful payment for the ticket, an itinerary receipt for the ticket is sent as an attachment to the email specified when placing the order no later than 4 hours later. Since the ticket is electronic, the dispatcher at the airport will find your ticket in the airline’s database using the valid document for which it was issued. purchased air ticket(for example, according to a passport).

An itinerary receipt may be needed to verify your ticket, flight or reservation number. We also recommend taking a printed itinerary receipt with you to the airport, as it may be required, for example, in border service airport to confirm your return flight.

37. I made a typo in my email address. What to do?

Write to us on the website your correct email address indicating the order number, and we will send you the purchased ticket.

38. The itinerary receipt arrived in the mail. Why can't I open it?

After purchase, an itinerary receipt is automatically sent as an email attachment in PDF format. To open files of this type, install Adobe Reader on your computer or phone. If in the letter you followed the link “receipt for phone”, then you will receive another letter with the itinerary receipt attached as an attachment in “Wallet” format. To open files of this type on your phone, install the Wallet program through the Play Market, App Store or Windows Store.

39. How to check an electronic ticket?

It’s easy to check that a ticket really exists on the website of the airline for which it was issued - just enter the reservation number and the passenger’s last name, or by calling the airline operator. This can also be done on independent booking system sites.

40. When checking the reservation on the carrier’s website, the order was not found. Why?

There are airlines whose website allows you to check only those reservations that were made through their website.

41. What time is indicated on the air ticket?

The local time of the departure and arrival airport is always indicated, respectively.

42. Why are the data letters on the ticket in English and capitalized?

All airlines operate in international reservation systems, which are determined by a single data format without Russian characters, so Tutu.ru automatically translates all data entered on the site into Latin characters. Last name and first name are indicated according to general transliteration standards, or entered as in a foreign passport, if the air ticket is purchased abroad. Passengers will not have any problems, as this is a common practice.

43. How to use an air ticket? What should I do if I am flying for the first time? What pre-flight formalities await you at the airport? What do you need to take with you for the flight?

If possible, it is better to check in online in advance on the airline's website to choose a more comfortable seat on the plane.

You must arrive at the airport no later than 2 hours for flights within Russia and 3 hours before departure for international flights. When entering the airport building you must go through a security check. You must have with you the original document that was specified when purchasing the air ticket, as well as other documents that are necessary for the flight to the destination country.

At the airport in the departure terminal, on the board, find the check-in counter number for the flight indicated on the ticket, and go to the desired counter. Present your passport to the dispatcher at check-in, if you are not already registered (he will find the ticket in the airline database using your passport), check your luggage into the luggage compartment at the counter, show your hand luggage and receive boarding pass.

Find the boarding gate number indicated on the ticket - the Gate number to which the board will be boarded, as well as the time before which you must enter the aircraft cabin. A baggage tag is also attached to your boarding pass.

Go through passport, visa, customs and other types of control.

Go through special screening before entering the boarding area.

Give the boarding pass to the dispatcher at the boarding and exit through the boarding bridge or bus to the plane

Enjoy the flight :-)

44. How to register?

You can check in for your flight in advance online or at the airport. Online check-in most often opens 24 hours before and closes 1 hour before departure. If the airline supports this check-in method, we will send you a reminder of where and how to do it. This can be done on the airline's website, indicating the reservation number and the passenger's last name.

At the airport, check-in usually starts 2-3 hours before departure and ends 1 hour to 40 minutes before departure. You can find out for sure when check-in for your flight begins and ends at the representative office of the airline from which you purchased your ticket. To check in at the airport, you will need the identification document specified in the order, a birth certificate if flying with children, and preferably a printed itinerary receipt.

45. Why can’t I check in on the airline’s website?

Unfortunately, not possible on all flights online registration. If the registration time has come, but you cannot complete it on the site, there may be several reasons:

— departure time changed;

— the flight is combined with several airlines (codeshare);

— there are namesakes on the flight;

— the airline’s website is not stable, you need to call the airline’s hotline.

46. How to choose a seat on a plane?

More choice convenient place on the plane you can do it during online check-in for a flight or at the airport, or in advance at the airline (most often this service is paid).

47. What services can be ordered on a flight?

Services such as special meals (diet meals, religious meals, vegetarian meals, baby food), choosing a comfortable seat on the plane, providing a cradle for a baby, providing an escort for a disabled person or child, transporting a stroller or sports equipment, flying with an animal are provided, but not by all airlines and only upon prior request. After issuing an air ticket, you can request the service more than 72 hours before departure on the website of the airline you are flying with or at the contact center. The provision of services may require a certain additional payment.

48. What classes of service are there?

On our website, when searching for tickets, you can choose - , comfort, or. To do this, select the level opposite the number of passengers using the arrow.

49. What should I do if I am flying with a child?

A child who is a citizen of the Russian Federation and is under 14 years of age can fly with a birth certificate only within Russia, Belarus and Kazakhstan.

Within the Russian Federation, children under the age of 12 can travel only when accompanied by an adult, and family ties are not required. To visit other countries, you need a separate passport and the presence of parents on the flight. If a child travels with only one of the parents, consent for departure from the other parent is not required. However, if a child under 18 years of age flies unaccompanied or flies abroad accompanied by an adult, but not without parents, then a notarized parental consent for the child’s departure is required. When flying with an infant under 2 years of age, airlines often provide special meals, a bassinet for the duration of the flight, and free transportation of a stroller. You can find out about such services by calling the airline's contact center. .

50. What should I do if I am flying with an animal?

Air transportation of animals occurs only with the consent of airline representatives. To make a request, please notify the site by mail more than 72 hours before departure:

— reservation number, order number or phone number specified when placing an order;

— total weight of the animal including the cage;

— cell size (length*width*height);

- breed of animal.

Within 24 hours a response comes from the airline; it can be either positive or negative. Unfortunately, we can send a request to transport an animal only after purchasing a ticket on our website, but the airline’s refusal to transport your pet will not be grounds for returning the ticket. To transport an animal, it is necessary to prepare a container or cage with a waterproof bottom, in which the animal could stand up to its full height and turn around itself. You should also obtain a veterinary certificate (form No. 1), it is issued 3 days before the trip at any state veterinary service if you have a veterinary passport.

Conditions for transporting animals vary from airline to airline, so we recommend that you familiarize yourself with the rules of your specific airline. .

51. What should I do if I am carrying skis, a snowboard or a bicycle?

If you are flying with sports equipment (skis, snowboard, surfboard, bicycle), then you must inform the airline about this more than 72 hours before the flight departure. Write to us on the website indicating the reservation number, order number or phone number specified when placing the order, the passenger for whom the service is needed and dimensions - length*width*height and total weight of the equipment. The carriage service may be subject to a fee depending on the airline's rules, which can be clarified by calling the contact center.

52. How to transport baby strollers?

As a rule, airlines allow the carriage of a stroller or wheelchair, provided that its use is necessary, completely free of charge. A stroller or wheelchair must be presented at the check-in desk and a luggage tag will be placed on it. You can then use it in the passenger boarding area right up to the seat in aircraft, where airport staff will place it in the luggage compartment.

To clarify the rules for transporting a stroller specifically of your size and weight, we recommend that you check the information in advance with the contact center of the airline for which you purchased the ticket.

53. How to arrange a flight with a large musical instrument in the cabin?

Registration of such a flight is only possible directly with the airline, as it will require the issuance of two tickets per passenger.

54. How to book a flight with “cargo 200”?

The service can only be purchased from the airline under certain conditions. An air ticket for an accompanying person can be purchased separately.

55. How do I know how much luggage I can carry?

Standards for the weight and number of pieces of luggage and hand luggage Each ticket is different. When purchasing an air ticket on Tutu.ru, you can set a filter and select either only tickets with allowed baggage, or without baggage. Rules for the carriage of baggage and hand luggage after purchasing a ticket can be clarified with the airline for which the ticket was purchased, or with our specialists.

56. How to add baggage to a ticket?

The baggage payment rules are set by the airline for which the ticket was purchased. Most often, you can pay for luggage or hand luggage online on the airline’s website or by calling its contact center, as well as at the departure airport.

57. How to change a ticket without luggage to a ticket with luggage?

It is impossible to change a ticket that includes only hand luggage and luggage is paid for for a ticket with luggage. You can buy baggage allowance separately on the airline’s website or by calling its contact center, or at the departure airport.

58. What can you take with you on a plane, and what can’t?

The security service prohibits carrying any items that may pose a potential threat on board the plane in hand luggage. In luggage you can carry the listed items and alcoholic drinks with a content of more than 24%, but not more than 70% alcohol per passenger by volume in containers with a capacity of no more than 5 liters, in containers intended for retail trade, as well as alcoholic drinks with an alcohol content of up to volume no more than 24% without restrictions. You cannot carry lighters, lithium-ion batteries with increased power, Segways, hoverboards and other small devices for personal transportation.

If you want to take solid food products with you, for example, candy, fruits, berries, fish, then this is not prohibited either in checked luggage or in hand luggage, except for flights to countries such as the USA, Australia, African countries, New Zealand, Japan, Ireland.

59. Will I have enough time to connect and move from one plane to another?

Our website presents flight options taking into account the minimum time required to transfer from one aircraft to another. These options are automatically set by the airline and the reservation system for a specific transfer destination/airport. If you think that you physically will not have time to move from flight to flight, we recommend that you select a longer transfer using the “Transfer duration” filter.

60. If the first flight on my ticket is delayed, will I be transferred to the next flight further down the route?

We recommend that when choosing a flight with a transfer (transit flight), you choose one carrier along the entire route and make sure that the flight you have chosen for yourself will be issued on one form. Since, if airlines that do not have agreements with each other take part in the transportation, if one flight is delayed, the second carrier will not be responsible for this and will not be able to provide you with assistance at the airport.

61. How do I know if a flight is cancelled/delayed? And when?

If the airline's plans have changed and the flight schedule or route has been changed, then as soon as the airline notes this in the ticket booking, you will immediately receive a notification by email and phone. If flight changes occur directly on the day of departure, then this information is only available at the airport of departure or at the airline's contact center.

62. What should I do if my flight is cancelled/delayed?

69. What is a non-refundable ticket?

Generally, non-refundable ticket fares are cheaper. About the fact that the ticket is non-refundable on the website and in itinerary receipt there is a warning. If you decide to cancel your flight, you can only check if it is possible to return airport taxes. However, most often the refund amount is very small.

70. Why is the money for a returned ticket returned to the card not on the day of my request?

The procedure for returning an air ticket takes place in accordance with the airline's rules through a specific reservation system with careful verification. Since a refund is a bank transaction that is subject to the terms and conditions of the card bank, it requires up to 30 calendar days to process.

71. How can I return a ticket if I am sick?

To do this, you must contact us more than a day before the flight departure so that we can coordinate the refund in accordance with the airline’s rules. All such cases are considered individually and require that the disease be present after treatment.

72. What to do if a relative has died and a ticket for him has already been purchased?

73. Who signs consent to data processing when returning a ticket if the passenger is a minor?

We ensure the safety of our clients and comply with the law, therefore, when sending us documents, the client is required to fill out consent to the processing of personal data. If the client sends a passport or birth certificate of a child for adjustments in the order from the mail specified in the order, then consent is no longer required. If the passenger is a minor or incapacitated, then the consent form must be filled out by his closest relative, upon presentation of a document confirming the relationship.

74. How to change the date or flight on a ticket?

75. Is it possible to change the passenger on a ticket?

An airline ticket is a legal contract between a specific passenger and the airline, so the passenger on the ticket cannot be changed. The only exception is Pobeda Airlines, but this service is paid.

76. While in third countries, can I buy a ticket for another passenger, exchange or return a ticket?

Yes, a ticket can be changed or returned from any point via the Internet, if the exchange/refund is permitted by the airline's rules..

It is also possible to buy a ticket for someone in another country/city. The ticket is electronic, so it can also be sent to the passenger’s email address or the passenger can be informed of the ticket number, reservation number, flights and departure time.

77. Why is there an additional charge for ticket exchange if new date are they cheaper?

When exchanging a ticket, you pay the difference in the cost of the new ticket and the already purchased one, an airline fine and a service fee. If new ticket cheaper, almost all airlines do not compensate for the difference, this is due to the fare rules on the ticket.

78. Why is a service fee charged for ticket changes/refunds if it was already paid when purchasing the ticket?

When performing an exchange or return operation, an airline fee and a service fee are charged, the amount of which can be clarified with the operator. When purchasing a ticket, the price only includes the fee for issuing the first ticket.

79. What is a service fee?

Service fee is a total fee for the services provided: ticket booking, ticketing, development, support and maintenance of the website, provision of financial payments with various payment systems, user support by telephone, user support by e-mail, passenger information support (emails) with information about the order and paid tickets, SMS messages). The fee is specified in the offer agreement and is indicated before purchasing a ticket.

According to the letter of the Ministry of Finance of Russia No. 03-03-06/1/717 dated October 11, 2007, the only sufficient documents to submit to the accounting department are the electronic ticket itinerary receipt you received and the boarding pass that the passenger receives upon check-in for the flight. You can also independently save and print reporting documents for service fees from your personal account.

81. How can I get confirmation for accounting that I paid for the ticket?

Confirmation of payment for the ticket is the electronic ticket itinerary receipt sent to you by email after purchase. To report to the accounting department for a business trip, no additional documents confirming payment for the ticket, including bank card statements, are required. The payment document is also a transaction receipt from the card bank, which confirms that cash were listed online. You can also independently save and print reporting documents for service fees from your personal account.

82. How to get an itinerary receipt for the accounting department of a certain sample?

An itinerary receipt is only a printout of information about an electronic ticket and does not have a uniform template.

83. Where can I find the itinerary receipt after the flight if I deleted it in the mail?

Write to us by email from the website indicating your order details (mail number, telephone number specified during purchase, route, passenger's full name) and we will try to find your ticket. You can also save and print your itinerary receipt yourself even after the flight from your personal account.

84. How to make a duplicate of the boarding pass after a flight for accounting if its original is lost?

The boarding pass is proof that you have used the ticket and traveled on the flight indicated on the pass. Unfortunately, only the airline can prove that you were actually present on the flight. You need to contact the office of the airline for which you purchased the ticket and request a certificate stating that the ticket has been used.

29.03.2019, 10:33

You have chosen the airline with which you will fly, booked your plane tickets, but doubts remain... How can you find out if you were able to book your tickets online? Is everything okay? An air ticket purchased online can always be checked.

What you need to check your air ticket

Reservation number (reservation code)
Your last name is on English language

The airline ticket booking number is an alphanumeric code consisting of 6 characters. It can be found on the air ticket or in the itinerary receipt of the electronic air ticket. So, after booking a ticket on our website, you will receive a letter to your email address confirming the booking of tickets, as well as a reminder of their payment. After paying for the ticket, you will receive an itinerary receipt.

The itinerary receipt can also be found in your personal account, on the booked order page. To gain access to your order, log in to your personal account, or follow the link in the flight booking email and enter the access code from the same email.

Basic ways to check an air ticket

There are 4 ways in which you can check an electronic ticket purchased online.

Is it possible to buy an air ticket at a price significantly lower than its normal cost? Why do air tickets cost different on different days? How to get last minute flights? What are the benefits of an expensive air ticket? How to check the availability of tickets and the cost of plane tickets? This, and more, will be discussed in this article.

In total, there are 452 airports in Russia, both federal and international (70 airports).

The largest are:

Domodedovo (Moscow);
Sheremetyevo (Moscow);
Pulkovo (St. Petersburg).

The following deserve special attention:

Koltsovo (Ekaterinburg city). It stands out for its large number of shops with unique souvenirs - skillfully made products from various materials, including precious stones;
Airport in Irkutsk - with a small chapel inside;
The airport in Nizhnevartovsk - with its “Walk of Honor” for air pioneers;
Domodedovo - with its own spa, the chapel of the Archangel Michael and even a mosque;
Sheremetyevo - with an Orthodox church and two chapels.

For some airports there is an urgent need for repair and restoration work. To a high degree, the renewal process is accelerating thanks to the holding of world-scale events in Russia.

Also, construction of new airports is underway. For example, “Platov” (near Rostov). The start of its work is planned for December 2017.

List of Russian airlines

	Charter	Regional	International	Notes
2nd Arkhangelsk OJSC		+
Aurora		+	+
Azur Air	+		+
Eye Fly	+	+	+
Alrosa		+
Amur		+
Angara		+
AeroGeo		+
Aerolimousine		+	+	Business aviation
Aeroflot		+	+
Barkol				Business aviation
Buryat Airlines		+
VIM-avia			+
Vologda Aviation Enterprise		+
East		+
Gazpromavia	+	+
globe		+	+
Grozny-Avia	+	+
Dexter		+		Air taxi
Jet Air Group	+	+	+	VIP transportation
Izhavia	+	+	+
Icarus	+	+	+
IrAero		+
Kazan Air Enterprise				Helicopters and airboards
Komiaviatrans		+
Space	+	+
Kostroma Aviation Enterprise	+	+
KrasAvia		+
Lukoil-Avia	+	+		Business aviation
Meridian	+	+	+	VIP transportation
Metrojet	+	+	+
Naryan-Mar united air squadron		+
Nordavia		+		In Simferopol and Tromso
Orenburg region		+
PANH		+		Airlines and aerial robots
Pioneer		+
Victory		+	+	Budget
Polar Airlines		+
Pskovavia		+
Red Wings	+	+	+
Royal Flight	+		+
Russia		+	+
RusJet	+	+	+	VIP transportation
RusLine		+
Saratov Airlines		+
North wind	+		+
Severstal	+	+	+
Siberia		+	+
Force		+
Sirius-Aero				Business aviation
Taimyr	+	+
Tulpar Air	+	+
Turukhan		+
Ural Airlines		+	+
Khabarovsk Airlines		+
Center-South	+	+
Chukotavia		+
Shar Inc			+	Irregular passenger and cargo transportation

Among the most popular air destinations, the top three are invariably:

Ukraine;
Moldova;
The Republic of Kazakhstan.

The top ten includes countries such as Montenegro, Belarus, Bulgaria, Germany, Spain, Turkey and Uzbekistan. Their positions are not as stable as those of the top three, and change somewhat from year to year.

When are there promotions and sales on air tickets?

There is no specific date range that airline discounts are likely to fall within. However, each stock has its own logical rationale.

Based on this, there are patterns in which cases air ticket prices may cost less:

When a new flight is launched;
When there is a shortage of passengers in any direction.

The next section is devoted to how to use this.

Study the specifics of your field. Each country has its own characteristics and the months in which tickets are available the most low prices. This is due to many factors including weather, periods of holidays and vacations;
Leave your details on airline websites in order to receive timely notifications that a discount company or sale has started;
Participate in bonus and affiliate programs from airlines;
“Prepare your sleigh in the summer,” or start choosing tickets in advance. It’s best to do it a few months before the planned date;
Track prices for the newly opened destination and seize the moment of discounts, because, most likely, the cost will soon increase;
If the price seems unrealistically low, rush to buy a ticket - this may turn out to be a system error that you need to take advantage of (do this after reading “What to remember when purchasing a ticket” at the end of this article);
If there are direct flights and “multi-part” flights, prefer the complex route direct flight. For example, when planning a trip to Estonia, fly to Pärnu, and from there take a bus to Tallinn. By analogy, you can think of a “complicated” route to any other country. Direct flights are certainly convenient. But comfort comes at a price;
Pay attention to charter flights;
Give preference to budget airlines. For example, “Victory”. Pobeda Airlines is one of the youngest, but already quite popular low-cost airlines. Pobeda provides comfortable flights at low prices. Pobeda Airlines services include accompanying a child, seats with increased space, a VIP lounge, etc.;
Do not neglect offers with transfers and long waits (remember that direct flights without transfers are usually more expensive);
Choose a fare with a minimum baggage allowance. We don’t need any extra expenses;
Please note the “both ways” option. Sometimes it’s cheaper to pay for round-trip air tickets than one-way tickets;
Use the “Incognito” mode in your browser or anonymizers to prevent bias against yourself and attempts to manipulate yourself by smart Internet search programs;
Use special services that provide a list of all available flights for a selected date and allow you to choose cheap air tickets.

Quickly search for air tickets online at Aviasales

Search for cheap tickets on Aviasales using:

Low price calendar;
Technologies Magic Fare (last minute tickets);
Low price map;
Special offer search tool.

Low price calendar

Step by step:

We indicate where and where we are going to fly;
We provide approximate dates;
We vary the duration of the trip;
Let's see what options there are.

The most profitable dates are highlighted in green. If you click on a date, you can see all flights available on that day.

You can also see which months in the chosen direction will be the cheapest.

To choose the best option for yourself, there are filters specifically designed for this.

Technologies Magic Fare (last minute tickets)

The Magic Fare tool allows you to find tickets for up to 30% less than their regular price. Data updates occur every half hour.

Step by step:

We indicate the place of departure/arrival and time of year;
Click the “Show tickets” button.

Aviasales.ru is one of the giants among ticket search services. Ideal for anyone who needs an air ticket. Only Skyscanner can compete with it. Opportunities - compare ticket prices from 728 airlines!

Main advantages of aviasales:

For convenience of working with dates, a calendar is provided;
It is possible to compare prices by varying the duration of the trip;
Price comparisons can be made both by month and by day;
The presence of a special filter to further refine the search parameters.

Conclusion: aviasales is the best of the best today.

Things to remember when purchasing a ticket:

Always pay attention to the conditions for returning or rescheduling;
Find out how you can change or cancel your booked air ticket;
Please be aware that ticket prices may increase at any time;
Remember that the final cost will be higher than what is shown on the website (surcharges are added);
Keep in mind that some of the services are not included in the quoted price (selection of seats, meals, etc.);
Make sure that the baggage allowance in the selected fare suits you;
When purchasing air tickets, office addresses and telephone numbers of the selling airline, just in case, take the trouble to find out;
Pay attention to your passport - you cannot buy air tickets if it is expired;
Before placing an order, double-check that the selected date is correct: day, month and year. There is no more annoying moment than the one when you realize that the ticket you bought turned out to be... for next year.

Let the surprises be only pleasant. Successful flight!

Today you can buy a plane ticket without leaving your home or office. The ticket in this case is only an electronic confirmation of the agreement between the passenger and the air carrier about the flight. At the same time, to get on the flight, you don’t even have to print out the document; you just need to show your passport. Therefore, many are very worried when using this booking method: the money has been debited from the card, but the ticket, in its usual form, is not in hand. What if you were deceived?

What is E-ticket

An electronic ticket (E-ticket) at its core is simply an electronic record on the server of the air carrier that operates the flight. The record contains the personal and passport data of the passenger, the number of the flight for which he was registered, the place and airport of departure and arrival, the start and end time of the flight.

The last thing you need to worry about is that the ticket might go missing. This information is stored in the airline's database for a long time, and the likelihood of losing the reservation is zero. Even a computer failure cannot affect this, since the data is duplicated in the archive and can be easily restored.

And payments occur almost simultaneously. The buyer receives confirmation by email in the form of an itinerary receipt, which is evidence that the ticket was actually purchased.

If the itinerary receipt has not been received, you can view it by opening your personal account on the booking website.

And it’s better to print out the receipt, the document may be needed for passport control to confirm the availability of a return ticket when flying abroad.

In addition, a printed electronic document will not allow you to forget your flight number and departure time.

The receipt also contains all the necessary information about the upcoming flight, which you can check so as not to worry.

It is important! The legality of the document is confirmed by the reservation code - a code consisting of six characters (letters and numbers).

Video – E-ticket – electronic ticket

How to check E-ticket

First of all, you need to check immediately after payment and receipt of the check. It is necessary to pay attention to the presence of the passenger's last name, booking code and flight number on the receipt.

It is important to ensure that your e-ticket includes payment or booking confirmation information.

But even this cannot always relieve passengers from worrying, so there are three ways to double-check that the air ticket booking is indeed confirmed:

use the check service on the airline’s website;
call the airline and check availability of reservation through the operator;
track the ticket status on the reservation system website.

On the carrier's website

To make sure you have a reservation, you need to go to the website of the company that operates the flight and enter the necessary data for verification.

Almost all major airlines and agents now have booking verification services.

To do this, you need to know the reservation code, the passenger's last name and ticket number. Some sites also offer to enter an email address to which the response will be sent.

As a rule, you just need to indicate the reservation code as well as your last name (in Latin letters) for the system to confirm the reservation information.

Action algorithm using the Aeroflot website as an example:

If you purchased your ticket on an intermediary website, for example, on the One Two Trip website:

First, let’s check the data in the itinerary receipt; to do this, go to Personal Area and open the “My Orders” tab in the top drop-down menu, or open the e-ticket that was sent to your email inbox.
The ticket status must include the following information: “Confirmed”. If this is not enough to remove all doubts, look at who is flying and write down the reservation number.
Next, go to the airline’s website and check the booking confirmation by entering the required data.

If you only have the ticket number, and for some reason cannot provide the remaining data, you can check the ticket exclusively on the carrier’s website; some of them provide this opportunity.

Note! In cases where the booking was made not directly with the carrier, but through intermediaries, information about the ticket during check may be missing or the ticket status may be indicated incorrectly. In this case, you need to use other verification methods.

Video - How to check the authenticity of a purchased airline ticket

Call the airline or agency

Checking an electronic air ticket by calling the phone number listed on the website quickly removes all doubts, since a living word is often believed more than confirmation via the Internet.

If there was a failure when paying for a ticket and you cannot be sure that the payment went through, the safest way to check your booking details is with the airline or agency through which the ticket was issued by calling hotline.

It is better to call even if you did not find information about the reservation on the carrier’s website, or if the status of the document does not contain a confirmation mark.

To verify, you need to provide your last name and reservation code (reservation number) to the operator. After which he will either confirm or deny the presence of the reservation. Almost all major airlines and agents provide the opportunity to make a free call via a hotline.

Through booking services (GDS)

As a rule, intermediaries who sell plane tickets connect not to airlines, but to reservation systems.

On the Russian market, the largest GDS (Global Distribution System) companies that provide reservation services are Amadeus, Gabriel, the Russian Sirena, Saber and Galileo.

Small budget companies and Low Cost carriers until recently booked tickets for their flights themselves, but recently they began to attract additional sources to receive clients and began to enter into agreements with GDS: they offer their resources to the systems, and they, in turn, offer them flights to agencies.

Company	Image	Description
		The most popular GDS used by travel agencies around the world to book flights, hotels, transfers, train travel, and river travel
		Provides users with information on seat availability, carrier rules, prices and schedules, and also provides reliable travel information
		The most popular system for booking flights, hotels, cars and travel services. This system has greatest number Low Cost companies operating international flights
		The company handles the booking passenger transportation and manages availability
Sirena Travel		Russian development - a system for booking plane tickets

The system of booking through intermediaries is that they sell tickets, receiving a commission from GDS. Buying travel document on the intermediary’s website, the passenger also receives a reservation code in the system.

It is important! To check information about an electronic ticket, you must enter not the airline's reservation code, but the GDS reservation code and the passenger's last name as indicated on the electronic ticket.

Most often, the system reservation code is indicated on the ticket, but if you cannot determine through which resource the reservation was made, it is better to call the company and clarify this information with the operator.

Having found out the code and the system through which the reservation was made, we open the website of this system.

Here, a window for checking the flight immediately opens on the main page.
You must enter the code and last name in Latin letters.

The second way is to check all booking systems; there are not many of them, and therefore this can be done quickly.

When checking, it is important to pay attention to the “Confirmed” status; only this mark indicates that the global reservation system has confirmed the issuance of a ticket for a specific passenger.

Status "Confirmed"

How to protect yourself from fraud

You can protect yourself from fraud when paying for an air ticket only by using the services of trusted agencies or booking tickets directly on the airline’s website.

It is best to choose flights on search engine sites, which have a very convenient selection system. It reflects all possible flights from various carriers and agents, whose offers you can compare and choose the most suitable flight option.

It is important to understand that the search engines themselves do not make the booking; they only show all possible flight options, and then redirect to the websites of intermediaries or carrier companies. Therefore, using a metasearch system, it is convenient to familiarize yourself with offers, select the most suitable flight by price, duration, connections and departure time from airlines or agents, and complete the booking itself on the websites.

It is better not to purchase tickets on agency websites that are not present in the metasearch on search engine sites. If they work without the involvement of search engines, it is very difficult to confirm their reliability.

It is important! When faced with fraud, the first thing to do is contact the police and contact the bank to return the payment. Banks usually try in such cases to help return money to the client and also get involved in the investigation of fraud.

Video - Electronic tickets

When a ticket from carriers is more expensive than from agents

Quite often it happens that the cost of tickets for the same flight is higher, while agents offer lower prices.

This is understandable: agents reduce the price due to large commissions from booking systems or airlines, the size of which often depends on the sales volume of a particular agency.

This is a good marketing ploy to attract customers. Agents often sacrifice their profits to attract more buyers.

There is no reason to worry if it is a trusted agency that appears in the metasearch results; as a rule, only reliable companies can afford this.

If an error is detected during verification

Even the most pedantic people are not immune to errors when entering data during booking. There are typos in the writing of passport and personal information.

If an inaccuracy is detected, it would be correct to immediately call the airline’s hotline number and clarify what to do in this situation.

Possible solutions to the issue:

The airline makes changes to the electronic ticket, but the passenger has to pay a fine for reissuing it.
The error is corrected by airline employees without any penalties.
The airline turns a blind eye to errors in the data, and the passenger is allowed on the flight without making changes to the ticket.

Video - What to do if there is an error on your tickets

The cost of a flight always depends on the time of travel. The chart will allow you to compare prices for air tickets to Moscow, track the dynamics of changes in their cost and find the optimal offer.

Statistics will help determine the season of low prices. For example, in July prices reach an average of 14,907 rubles, and in November the cost of tickets drops to an average of 10,327 rubles. Plan your trip now!

We analyze this information and create charts to make it easier for you to plan your trips.

What is more profitable – to buy air tickets in advance, avoiding the general rush, or to take advantage of a “hot” offer closer to the departure date? The chart will help you determine best time to purchase air tickets.

See how the price of air tickets to Moscow changed depending on the time of purchase. Since the start of sales, their value has changed by an average of 23%. The minimum price for a flight to Moscow is 46 days before departure, approximately 10,902 rubles. The maximum price for a flight to Moscow is on the day of departure, approximately 14,281 rubles. In most cases early booking helps you save money, take advantage of it!

The cost of air tickets to Moscow does not represent a fixed and constant amount. It depends on many factors, including the day of departure. The dynamics of changes are visible on the graph.

According to statistics, the most affordable option for flights to Moscow is on Fridays, their average cost is 11,299 rubles. The most expensive flights are on Sundays, their average cost is 13,035 rubles. It is worth considering that flights on holidays are usually more expensive. We hope this information will help you plan your travels more effectively.

The cost of air tickets depends not only on the date, but also on the time of departure. An airline can operate several flights on one day, and they will differ in price category.

The graph shows the cost of departure depending on the time of day. For example, the average cost of a ticket to Moscow in the morning is 12,280 rubles, and in the evening 10,408 rubles. Evaluate all conditions and choose the best offer.

The graph shows comparative prices for air tickets to Moscow on the most popular airlines. Based on this information, you can plan your trip and buy air tickets to Moscow from the carrier that suits you.

Statistics will help you choose a flight based on your financial capabilities, as well as your wishes in terms of comfort and flight conditions. The lowest prices for air tickets to Moscow are offered by Wizz Air Ukraine, the most high prices– Ak Bars Aero.

It might be useful to read: