Return train tickets for Russian Railways. How to return train tickets and refund. How long does it take for funds to be credited to a bank card?

The railway was, is and, in the near future, will be the most popular view transport, if we are talking about intercity or interregional communication. The number of passengers of JSC Russian Railways is constantly growing, because the train is not only a convenient, but also a fairly economical mode of transport. But, unfortunately, sometimes life circumstances develop in such a way that we are forced to abandon planned and long-awaited trips. But what if the ticket for the Russian Railways train has already been paid for? Will you be able to exchange the purchased document for another date, return the money in full, or will only part of the money paid be refunded? And what commission will the Russian Railways charge for exchanging or returning a purchased train ticket?

If you are faced with the problem of exchanging or returning a travel document purchased from Russian Railways, our lawyers will be happy to help you understand all the intricacies of the current situation. In order to receive advice from highly qualified lawyers, you only need a computer or Internet connection. After all, you just need to enter the question you are interested in in a special online form and our consultants will tell you:

how to return a Russian Railways e-ticket;
how much the commission will be if you decide to return the coupon and return your money;
Do the rules for transporting passengers provide for penalties for refusing a travel document;
where to download a sample power of attorney to refuse tickets purchased by a legal entity;
Is it possible to return a document certifying the right to travel purchased online;
how to understand how much you lose when returning a travel pass;
Are electronic travel tickets purchased through the Russian Railways website subject to exchange?

It is important to note that consultations on these and other issues are provided by our specialists around the clock (excluding lunches, holidays and weekends), and also absolutely free.

The rules governing the return of such documents establish a number of conditions under which you have the right to return both an electronic travel ticket purchased through the website and a regular one purchased through the ticket office of OJSC Russian railways" Rules established by the domestic railway company, regulate the terms of refusal and exchange of railway tickets, fines for refusal of a trip, requirements for a power of attorney on behalf of a legal entity (if travel passes were not purchased on behalf of individual).

The amount of money received back will directly depend on the time frame for contacting the refund office:

if you want to exchange or return the purchased document eight or more hours before the train departs, then you can return the full cost of the trip, which is 100% of the cost of the travel card and 100% of the cost of the reserved seat;
if you can contact the ticket office only later than eight hours, but no later than two hours before departure, then you will be able to return 100% of the cost of the travel card and only half the cost of the reserved seat;
If you can contact the refund office only less than two hours before departure, then you can only count on a refund of the cost of the travel pass. The cost of the reserved seat, in this case, is non-refundable.

Knowing these rules, you can easily calculate how much you lose when submitting a document. Also, it is worth noting that you can submit such a document and return the money only when you contact the Russian Railways ticket office, regardless of whether the ticket was purchased through the website or at the ticket office.

Can the pass be exchanged?

In accordance with the conditions and rules governing the return and exchange of travel passes, Russian Railways passengers have the right to exchange previously purchased passes for trains traveling on a different date. To do this, the passenger must contact the ticket office. But it is worth noting that the re-issuance of travel coupons for an earlier next train is carried out by a responsible employee of the domestic railway service, only on condition that there are at least twenty-four hours left before the train departs.

An important condition for the exchange is that Russian Railways retains additional commissions and fees for the exchange of travel coupons. You can find out detailed information about exactly how much you will have to pay extra for the exchange directly from the railway ticket office employees.

What documents must be presented in order to return the money?

The conditions for the return of money stipulate that if a passenger intends to return a travel pass purchased on the website or through the Russian Railways ticket office, he must present the following documents to the ticket office:

the ticket itself;
bank card, with which the payment was made (if applicable);
power of attorney from a legal entity (if applicable), drawn up according to the correct template.

You can request a sample power of attorney at the box office or download it on the website. It is worth paying special attention to the fact that a power of attorney that does not correspond to the sample is a reason for refusing to return the money. A power of attorney drawn up incorrectly or containing inaccurate data may also prevent you from returning your money.

If you purchased a ticket on the website using a bank card, you will only be able to receive money on the same card. Typically, money is credited within seven to thirty days. You can find out how much money will be credited in your case on the Russian Railways website or at the cash desk.

Exceptions

It is worth noting that the rules governing the refusal of tickets have a number of exceptions. For example, if you purchased 2 tickets for a luxury class carriage on an international train in one order, then, unfortunately, you will not be able to return only one such document. Also, the rules for returning tickets for international trains differ from the rules for tickets purchased for local trains. For example, these rules establish different deadlines for canceling a trip and penalties. Moreover, you will have to pay the fine for canceling a trip by international train in foreign currency at the rate valid on the date of cancellation of the trip.

You can find a more detailed list of exceptions on the Russian Railways website.

Considering the number of exceptions and clauses in the terms of return and exchange of tickets, passengers often have misunderstandings related to the amount of money returned or refusal to return money. If you find yourself in such a situation and want to defend your legitimate interests, you can always seek legal assistance from our specialists!

You can return train tickets purchased on Tutu.ru in your Personal Account on the Tutu.ru website or at the ticket office of Russian Railways. It’s more convenient to hand over your ticket online - it will only take a few minutes and you won’t have to go anywhere. But this can only be done if:

The ticket was paid for on Tutu.ru with a bank card.
There is more than 1 hour left before the train departs from the starting station of the route*, if . If you have not completed electronic check-in, then before the train departs from your station.
A paper ticket was not received at the ticket office or self-service terminal.

In other cases, the ticket can only be returned at the ticket office of Russian Railways.

Note: A ticket purchased at the ticket office at the station cannot be returned to Tutu.ru.

* In a trailed carriage, electronic registration can only be canceled much earlier than the train departs from its starting station. The timing depends on the specific train - from several hours to three days before departure. The deadline for canceling electronic check-in can be found in the boarding pass in personal account. Select an order, click “more details” and in the order that opens, click “save to computer”.

How to return a ticket online if it was purchased on Tutu.ru

go to ;
select order;
in your order, follow the link “Select tickets for return”;
select the passenger whose ticket you want to return, or the “all tickets from order” item if you want to return tickets for all passengers;
Click on the “Make a return” button.

If you have multiple tickets in one order, you can return them all together or just some of them.

How to return a ticket at the ticket office before the train departs

To return the ticket to the ticket office, the exact passenger for whom the ticket was issued must come forward. You can only return a ticket for another passenger

You can return your ticket at any station ticket office. If there is a separate return desk at the station, then it is better to go there. You must have with you:

identification document for which the ticket was issued (original passport and birth certificate for children);
a ticket on a form (if the ticket was purchased at the box office), or a boarding pass printed on a printer (or simply state the order number - these are the numbers at the beginning of the SMS about the purchase of the ticket).

If you paid by card, the money will be returned to your card within 30 days. If passed electronic registration and there is less than 1 hour left before the train departs from its initial station, then the ticket can only be returned.

How to return a ticket after the train has departed

If you miss the train, you cannot return your ticket online. You can only return your ticket to the Russian Railways ticket office. If there is a separate return desk at the station, then you need to go there.

Note: After the train departs, you can return your ticket only at the station from which you were planning to leave (the boarding station).

Before the train departs from your station, the ticket can be returned at any station where the ticket office is connected to the ticket booking system. Today, the vast majority of cash registers are connected to the system. The list can be clarified on the website of JSC Russian Railways.

Features of return for trains within the Russian Federation:

0-20 minutes after the train departs from your station - ;
20 minutes - 3 hours - regular return (money will be returned to the card within up to 30 days);
3 hours - 12 hours - return on claim.

When and where will the money be returned?

When paying and returning to Tutu.ru:

By bank card - money will be returned to it within 30 days.
gift certificate- a new gift certificate will be issued within a period of 1 to 30 days, while the service fee for issuing a ticket return and fees established by Russian Railways will be deducted from the nominal value of the gift certificate.
if part of the ticket price was paid with a gift certificate, and part with a bank card, the additional money will be returned to the card within up to 30 days, and the part paid with the certificate will be reimbursed with a new gift certificate. In this case, the fees established by JSC Russian Railways and the service fee for processing the return are deducted from the amount to be returned to the bank card. And the new gift certificate will be issued with the same nominal value that was spent on paying for the unused Electronic Ticket. If the amount to be returned to the bank card is not sufficient to deduct the fees, then the corresponding value is deducted from the nominal value of the gift certificate.

Deadlines for returning a ticket at the box office if the ticket has been paid for:

by bank card - the money will be returned to it within 30 days;
cash at the cash desk - receive cash immediately.

Note: Sometimes a ticket can only be returned upon claim. For example, after the train departs. Then the time frame for returning money to the card increases to 60 days. You will also need to write a statement at the box office. The cashier will help you register it.

How much money will be returned when returning a ticket?

According to the rules of Russian Railways, the cost of a ticket consists of the cost of transportation (money for the fact that the train is traveling) and the cost of a reserved seat (money for the fact that you have a seat in the carriage). Their ratio varies greatly depending on the specific train. For example, in branded train the reserved seat is larger than in a non-branded one.

The following will be deducted from the ticket price upon return:

The fee of JSC Russian Railways in 2019 is 203 rubles 50 kopecks. For trains to non-CIS countries, the return fee is 10 euros at the current exchange rate of the Central Bank of the Russian Federation.
Tutu.ru service fee.

The remaining amount to be refunded depends on the time remaining before the train departs.

For trains in Russia

in how many hours	how much money will be returned
8 hours or more before the train departs from your station
8-2 hours before departure
less than 2 hours before departure - 12 hours after departure		Commission and service fees are non-refundable
later than 12 hours after departure	the ticket cannot be returned,	—

For trains numbering 7000 with provision of seats

These comfortable fast trains are also called “interregional express”. They travel long distances between major cities(for example, Moscow - Vladimir). Tickets for them are sold: via the Internet, at train ticket offices long distance, at suburban ticket offices.

When returning the carrier (one of the PPK - suburban passenger companies) deducts a fee of 50 rubles from the ticket price. The Tutu.ru service fee is also non-refundable.

in how many hours	how much money will be returned	what does the refund amount consist of?
2 hours or more before the train departs from your station	almost full ticket price	Commission and service fees are non-refundable
less than 2 hours before departure	50% * of the entire ticket price	the full fare and half the cost of a reserved seat will be refunded Commission and service fees are non-refundable
after the train departs	the ticket cannot be returned	—

* The percentages are given as an example; the actual amount refunded largely depends on the cost of the ticket. For a cheap ticket, the refund amount may be significantly less than indicated.

For trains departing to the CIS and Baltic countries (Latvia, Estonia, Lithuania), Abkhazia

If the ticket is with electronic registration and there is less than 1 hour left before the train departs from the initial station of its route - no returns possible.

in how many hours	how much money will be returned	what does the refund amount consist of?
24 hours or more before the train departs from your station	on average 75-90% * of the entire ticket price	Commission and service fees are non-refundable
24-6 hours before departure	on average 60-70% * of the cost of the entire ticket	the full fare and half the cost of a reserved seat will be refunded Commission and service fees are non-refundable
less than 6 hours before departure - 1 hour after departure	on average 40-50% * of the entire ticket price	the fare will be refunded without the cost of a reserved seat Commission and service fees are non-refundable
later than 1 hour after departure	the ticket cannot be returned,	—

* The percentages are given as an example; the actual amount refunded largely depends on the cost of the ticket. For a cheap ticket, the refund amount may be significantly less than indicated.

For trains to foreign countries

Tickets to non-CIS countries (France, Finland, etc.) can only be returned at international ticket offices. Check in advance by phone whether there are such ticket offices at your station.

Features of returning a ticket with electronic registration. If there is less than 1 hour left before the train departs from the initial station of its route and at the same time more than 6 hours before the train departs from your station (local time), then the refund will be based on the claim.

For example, you bought a ticket from Minsk to Paris on train 023Y (Moscow - Paris). It departs from Moscow (the starting station of the train route) at 21:15. It is now 21:00, that is, there is less than 1 hour left before the train departs. The train leaves Minsk at 6:00, more than 6 hours left. Refunds will be made upon claim. When landing in Vyazma (departure at 0:11), you would no longer be able to return your ticket, since there are less than 6 hours left before the train departs from your station.

* The percentages are given as an example; the actual amount refunded largely depends on the cost of the ticket. For a cheap ticket, the refund amount may be significantly less than indicated.

How to return a ticket if you are outside of Russia

1. Contact the ticket office in the country where you are located. Present your ticket on the form of JSC Russian Railways ( received in advance on the territory of the Russian Federation) and the identification document specified in the order. The cashier will issue a form with a note indicating the cancellation of the ticket.

2. Contact the return office of JSC Russian Railways in Russia within 6 months after the departure of the train. Please present the ticket cancellation form you received, your paper ticket and your passport.

If you are outside Russia, then the procedure for returning a ticket is the same, no matter whether the train is traveling abroad or in Russia. If you want to return a ticket within Russia, then this can only be done in the CIS and Baltic countries (Latvia, Lithuania, Estonia).

Before the train departs from your station, you can put a mark on your ticket at all ticket offices in any country. After departure - only at your boarding station.

Note: if you bought a ticket for international train at a cash desk abroad, then you will need to apply for a refund to the same cash office.

How to return a ticket if you are sick

If you get sick and are unable to travel, you can only return your tickets at the ticket office at your station (and not at any other). If there is a separate return desk at the station, then you need to go there. Must be presented:

document whose details were indicated in the order (original passport and birth certificate for children);
ticket on the form (if the ticket is without electronic registration) or order number (if the ticket is with electronic registration);
documents confirming the fact of illness - a certificate from the hospital or sick leave.

You will also need to fill out an application at the cashier (the form will be issued by the cashier). If you paid for the ticket with a bank card, the money will be returned to it.

Refund procedure for tickets abroad. In case of illness, a certificate from the hospital is added to the documents that must be presented at the ticket office of Russian Railways. The certificate must be issued in the country from which you are departing, and not in Russia. Check with the carrier (JSC FPC) for details.

Note: The only reason for returning due to illness is a certificate from the hospital or a sick leave certificate.

If an accident occurs, an accident, etc., and you do not have a certificate from the hospital, then you can file a claim with the carrier within 6 months from the departure of the train. But all claims are considered individually and there are no money-back guarantees. For details on filing a claim, check with the carrier (for example, JSC FPC).

a country	When can I return a ticket? (from the moment the train departs)	how much money will be returned	deadlines for returning money to the card
in Russia	5 days		up to 60 days
to the CIS and Baltic countries	10 days	40-50% of the cost of the entire ticket	up to 60 days
to far abroad countries	30 days	full cost of the ticket (minus the Russian Railways fee of 10 euros)	up to 210 days

The total refund period consists of the time for consideration of the application (in Russia up to 30 days) and the refund period (7-30 days).

How to return a ticket for another passenger

This can only be done at the checkout. According to the rules, you must have:

Ticket on a form or boarding pass (or tell the cashier the 14-digit order number - these are the numbers at the beginning of the SMS about purchasing a ticket).
The original of your passport (a photocopy, even certified by a notary, is not accepted).
Power of attorney to return the ticket (and to receive money if the ticket was paid for in cash).

The power of attorney must be handwritten. Prepare and sign it in advance. The power of attorney must indicate the passport details of the principal and the person being trusted, the subject of the power of attorney (“to issue a refund of railway ticket No. ...”), signatures and date.

How to exchange a ticket

Tickets can only be exchanged at the ticket office at the station. The difference between an exchange and a return is the amount of the fee of JSC Russian Railways - with an exchange it will be 60 rubles less. When exchanging money, the money is returned to your bank card within up to 30 days, as with a regular return.

How to return a non-refundable train ticket

In most cases, it is not possible to get a refund for an unused non-refundable ticket. Only the cost of paid bed linen and Russian Railways services (carriage of animals, extra luggage, insurance; ordered meals that were not included in the ticket price). The easiest way to request a refund for bed linen and Russian Railways services is on the Tutu.ru website or app. To do this, go to the “Orders” section in your personal account, select the desired ticket and click the “Make a return” button.

In this case, you will be charged a Russian Railways fee for processing the return (203 rubles 50 kopecks). The fee is not charged if its amount is less than or equal to the cost of paid bed linen and Russian Railways services. Also, the payment system commission, Tutu.ru service fee, and the fee for processing an online return are not refunded. If you wish, you can also return your train ticket at the Russian Railways ticket office.

Refund part of the cost non-refundable ticket possible in rare cases and only by way of complaint.

What to do if there are errors on the ticket

If you mistakenly bought a ticket for the wrong train and there is still a lot of time before departure, then see the section “How to exchange a ticket.”

If there are errors in personal data on the ticket, then three situations are possible:

1. If the ticket contains no more than one incorrect letter in the last name and one incorrect number in the passport number, you do not need to do anything. You will be easily allowed on the train with such a ticket. Any errors are allowed in the date of birth. Exception - the error affects the cost of the ticket, for example it was paid for as a “child” ticket, and after correction it should become an “adult” ticket.

2. If there are more errors (for example, the middle name was mixed up), then you will need to reissue the ticket. This can be done in two ways:

A) Personally go to the Russian Railways ticket office in advance with your passport and order number or boarding pass. They will give you new ticket, the cost of the service will be 223.7 rubles. According to the rules, it is possible to change personal data only on a JSC FPC ticket, but there are known cases when the data on tickets of other carriers was corrected at the ticket office. Check with the box office on site.

B) Contact the captain of your train before it departs. Your personal data will be corrected and a new ticket will be issued. In this case, you will need to pay a fee of 200 rubles.

3. If there are so many errors that the passenger cannot be identified, such a ticket can only be returned (online or at the ticket office).

If there are more than two errors on a ticket, it is best to go to the ticket office - since the method of ticket restoration (reissue or return) largely depends on the individual cashier.

Sometimes plans for a trip collapse already at the preparatory stage for the trip. And the first question that arises in the mind of a person who bought Railway tickets, is associated with the possibility of a refund of funds paid for travel documents.
In the article I will talk about what grounds for the return of train tickets are provided for in the law, how to return the money paid for them and within what time frame.

✔

✔
✔
✔

✔

✔
✔

○ What does the law say?

Regulatory acts that will help you find the necessary answers to questions that arise with the return of tickets:

Transportation Rules No. 473, approved by the Order of the Ministry of Transport of the Russian Federation, is the main document describing the grounds and procedure for the return of passenger and baggage railway tickets.
Rules for the provision of services in the field of railway transportation No. 111.
Railway transport charter.
The Consumer Rights Protection Law is an act designed to regulate relations in the field of railway transportation between carriers and passengers.

As stated in the above acts, passengers have the right to return unused tickets. The amount due for refund will be calculated depending on the time remaining before the train departs.

Basic return principles:

The money is returned in the same way as it was transferred for the ticket.
The refund amount depends on how much time is left before the transport is sent.
There is a fee for returns.

○ In what cases can train tickets be returned?

Reasons for returning train tickets:

Train delay or cancellation - the passenger can return the full fare money or re-register travel document for a more convenient flight.
Stopping the train - money is returned for the untraveled distance.
If a passenger refuses to travel before the transport departs, the money will not be returned in full.
Being late for transport within 12 hours after its departure or other good reasons for not using the ticket.
If a passenger is removed from the train due to illness, the money will be returned for the untraveled distance.

✔ What tickets can be returned?

Regardless of the travel distance, you can return:

Electronic tickets – through the website or the railway ticket office.
Paper tickets– through any railway ticket office if you have an ID card and the ticket itself.
Subscription passes for commuter transport- return to ticket office(the passenger writes a written application to refuse the travel document).

When ordering several tickets, you are allowed to return all or only part of them. The only exception is “luxury” seats on long-distance trains - if you purchased 2 tickets in one compartment, you cannot return one of them. Also, sometimes there are temporary restrictions on returns on railway transport. You can find out about them on the official page of JSC Russian Railways or private carriers.

○ Is it possible to return e-tickets before receiving paper versions?

Electronic tickets are returned through the online page of JSC Russian Railways or through the website where the ticket was ordered. To do this, you need to open your profile, go to the “My orders” section, select required document and click the “Make a return” button.

The money is returned to your bank card within 7-30 days. Please note that a fee is always charged for returning tickets at the passenger's initiative.

○ How are funds paid for tickets?

If the passenger returns the ticket to the railway ticket office, the money is refunded on the spot. This rule applies only to those who purchased a ticket with cash.

As for payment via a terminal or via a card over the Internet, paragraph 83 of Rule No. 473 says:

“Refunds for an unused travel document (ticket), issued by bank transfer (or in cash for organized groups of passengers) or using a payment card, are made to the bank account of the legal entity or individual who paid for the travel document (ticket).”

Thus, it will also not be possible to return a large amount of money paid for the travel of a group of people through the ticket office. The repayment period is set by the bank. This is 7-30 days.

Money usually takes longer to return to an e-wallet - from 10 days to 2 months.

During the claim refund procedure, you can wait a very long time for money - up to 210 days, this is due to the fact that six months are allotted for consideration of the claim, plus a month for the bank to transfer funds.

Money for a subscription travel card will be returned within 10 days from the date of filing an application for its return.

○ Is it possible to return a ticket after the train has departed?

Yes. To do this, you need to contact the return office located at your place of departure. You can substantiate your requirements with the provisions of clause 87 of Rules No. 473:

“The passenger has the right to receive the cost of the ticket without the cost of a reserved seat, a service fee (if available) and other payments (except for the fee for reserving seats on long-distance trains):

When returning an unused travel document (ticket) for a long-distance train to the ticket office of the passenger boarding station if the passenger is late for the train within 12 hours from the moment of its departure.
When returning an unused travel document (ticket) to the ticket office of the passenger boarding station due to illness or accident within 5 days from the departure of the train for which the travel document (ticket) was purchased.”

Thus, after the departure of the railway transport, you can return the money, although not in full. The term “reserved seat” mentioned in the article refers to the fee for using the carriage and amounts to 30-60% of the ticket price. In case of non-use of a ticket due to illness or other unforeseen circumstances, it is necessary to provide documentary evidence of this fact. For example, a doctor's certificate.

○ Return before train departure.

The simplest option is to return the ticket in a timely manner long before the trip. This way you can save more money on returns.

Let's consider in what period tickets should be returned and how much money can be returned.

✔ On Russian routes.

You can return the full cost of the ticket (except for the refund fee):

“When returning an unused travel document (ticket) to the ticket office no later than 8 hours before the train’s departure.
When returning to the carrier an unused travel document (ticket) purchased for travel as part of an organized group of passengers, no later than 7 days before the train’s departure” (clause 85 of Rules No. 473).

You can get a refund for purchasing a ticket (except for half the price of a reserved seat and a commission fee):

“When returning an unused travel document (ticket) to the ticket office less than 8 hours, but no later than 2 hours before the train’s departure.
When returning to the carrier an unused travel document (ticket) purchased for travel as part of an organized group of passengers, less than 7 days, but no later than 3 days before the train’s departure” (clause 86 of Rules No. 473).

Refund for purchasing a ticket (except full price reserved seats and return fees) you can:

“When returning an unused travel document (ticket) to the ticket office less than 2 hours before train departure.
When returning to the carrier an unused travel document (ticket) purchased for travel as part of an organized group of passengers, less than 3 days before the train’s departure” (clause 87 of Rules No. 473).

✔ Near Abroad.

You can also return tickets to the CIS countries, the Baltic countries and Abkhazia before the train departs.

The full cost of the travel document can be returned if you contact the ticket office one day before the transport departs from the passenger station. If there are 6 to 24 hours left before departure, you can return the money paid minus half the cost of the reserved seat. If there are less than 6 hours left, you can only refund the price for the ticket itself and Additional services(tea, bed).

✔ Far abroad.

You can only return an electronic ticket through the carrier’s official website. You can request a refund at least 6 hours before the vehicle leaves the passenger station.

It is possible to return a train ticket and get money for it if you comply with the conditions and deadlines for submitting travel documents. How to carry out the procedure, how much you can expect in the material below.

Refunds for returning Russian Railways tickets

For the delivery of Russian Railways travel coupons no later than the deadlines established by law, the buyer will be refunded cash excluding commission fees. You can submit either a paper document purchased at the cash desk or an electronic one. But they have different deadlines, so you need to be careful to get money for the returned travel card.

If there are more than 8 hours left before departure, the entire amount spent is returned, except for the commission fee.
If there are less than 8 hours left before departure, but more than 120 minutes. – the price of the trip and 50% of the price for the seat are refunded.

If the change is made less than 120 minutes before departure and within 12 hours after departure, only the money for the seat will be refunded.

In addition, the conditions for receiving funds for a returned ticket for international and domestic trains are different. If a passenger returns a ticket for long-distance trains (outside the Russian Federation), the conditions for compensation differ:

The cost of boarding and a reserved seat is compensated;
By returning the train from the departure station less than 24 hours before departure, but no later than six hours before the train departure, half the amount for the reserved seat will be reimbursed;
By returning the train six hours before departure, the passenger receives only the cost of the ticket and services, without a reserved seat.

Details on how to return money for a Russian Railways ticket are available.

Return of Russian Railways tickets through the ticket office

To return a travel document, you must go to the return desk, presenting it and the identity document with which the travel document was purchased. To receive compensation in cash for delivery, you must meet the following conditions:
return it no later than twelve hours after departure vehicle. How much money a passenger will receive for a returned train ticket depends on the timing of return to the Russian Railways ticket office. The less time before the train departs, the less the refunded amount.

Through the Internet

Refunds of Russian Railways tickets purchased via the Internet are also possible, subject to some restrictions.
You can only return a ticket via the website in electronic form that has not yet been issued in printed version. Otherwise, it must be returned through the Russian Railways return office. To submit an electronic ticket through the website:

Go to the Russian Railways website and log in to your account;
Select the tab with your orders;
Select your order number;
Request document status;
Click on the return button;
Follow the site instructions.

It is allowed to hand over a non-paper travel pass only before the vehicle departs, if we are talking about domestic trips. The coupon is accepted no later than six hours before departure from the departure station.

Refund of money for train ticket to card

If the purchase was paid for by credit card, then the money spent goes to it.
To do this, you must contact the Russian Railways return ticket office, presenting your ID and ticket. (if purchased online, you need to print it). The time for returning funds to a bank card is from 48 hours to a month.

How much money is lost when returning train tickets?

The price of a train pass consists of several parts. The following is deducted from the starting price:

Price per reserved seat. If you check in less than eight hours, but more than two hours before departure, half the price of your reserved seat is lost. Less than 120 minutes before departure or 60 minutes after – the price of the reserved seat will not be reimbursed;
Commission fee of Russian Railways – minus one hundred ninety-two rubles 70 kopecks;
Service fees - the amount depends on the price of the document (115-450 rubles);
Payment fees – if payment was made through the terminal.

Refund deadlines

Within what period of time can I receive funds for a submitted document? According to Russian Railways rules, funds spent are returned within 7 to 30 days from the date of delivery to the cashier.

Application for a refund for a ticket - sample

In the application for a refund, you must indicate the full name of the organization (in this case, Russian Railways), and the applicant’s details. Below, state in free form a request for a refund and compensation for the money spent. Don't forget to put the date and signature with the transcript.

Travel and reserved seats are paid in full.

No refunds will be made less than 6 hours before shipping.

Rules for the return of Russian Railways tickets The return of a travel document is carried out subject to the following rules:

The cost of service services (for example, bed linen) is refunded in full.
For return or re-registration there is a fee equal to 192 rubles 70 kopecks. The fee for international travel is levied at the rate of 10 euros for each ticket.

How much do you lose from returning a train ticket in 2018?

In this case, the amounts of all kinds of service fees, payment commissions and special payments are not refundable. On average, you can lose 150–200 rubles using this return method, regardless of the type of train and the direction of its route.
That is, returning tickets for some trains is simply unprofitable. For trains traveling abroad, the return period to receive the full cost is at least 24 days before departure.
2.

If the ticket is returned 2–8 hours before the train’s departure, the failed passenger will be refunded 100% of the fare and additionally exactly 50% of the price of the reserved seat. All other costs are non-refundable. That is, the ticket buyer loses approximately 25–50% of the money paid.

Here the amount is directly dependent on the type of seat chosen by the passenger. The better the reserved seat in the carriage, the more the ticket buyer will lose.
For trains departing abroad, the return period is 6–24 hours. 3.

How to return train tickets and how much money you can get for them

Rules for the return of train tickets 1. Refunds for unused travel documents are made upon presentation of an identification document of the passenger or a power of attorney from the passenger indicated on the ticket. 2. When returning tickets abroad, you can receive money for tickets only upon arrival home using the issued refund receipt.
3. The sooner you return unnecessary tickets, the more money you will get back.

How to return a train ticket purchased online or at the Russian Railways ticket office?

For change electronic ticket For flights within the country, as well as neighboring countries, a fee of 185 rubles is charged. In addition, the refund amount depends on how much time is left before the train departure.

If you decide to return your e-ticket more than eight hours before the train departs, the refund amount will be the full cost of the ticket.
If you want to return your ticket less than eight and more than two hours before the train’s departure, you will be refunded the full cost of the trip and only half the cost of the seat.
If the ticket is returned less than a couple of hours before the official departure and no later than half a day after the train departs, then Russian Railways employees will only refund you the cost of the seat.

If you decide to return an electronic ticket for a flight abroad, then the amount you will lose will be ten euros at the current exchange rate.

Return of train tickets

The exception is the presence of valid reasons (providing sick leave). The cost of travel and a reserved seat is indicated in the coupon or travel form as separate digital values. When will money be refunded for returned tickets? If the ticket was purchased in cash, then the money is issued at the box office at the time of purchase.

Attention

In case of payment by credit card, funds are returned within 1 week to a month. In practice, money can be credited earlier than the deadline.

If the travel document is returned after the train has departed, the funds paid will be credited to the claim account within 60 days. The returned money will be credited to your e-wallet within 10 to 60 days.
If payment was made with a gift certificate, then a certificate of the same denomination is issued minus the expenses incurred by the transport company.

When can you return a Russian Railways ticket - ticket return procedure

Thus, if you are not very confident about the trip, then it may be reasonable not to check in electronically and then quickly issue a refund online. Just be sure to remember to print out a ticket on a form before traveling if electronic registration has not been completed.
It is worth noting that the rules for refunding money for tickets issued for Russian Railways trains abroad are different. If necessary, you can look here. We read about how to return a train ticket, electronic or regular, in the article “how to return a train ticket”? Thank you all for your attention.
See you again on the website yaturfirma.ru! Rate the article! (4 ratings, average: 4.00 out of 5) Loading…

How to return Russian Railways tickets - algorithm and pitfalls

How to make a return? The need to return train tickets may arise for any person. But this is not a reason to panic and be upset, since the Ministry of Transport provides for the possibility of a passenger receiving money in exchange for a purchased travel ticket, which for various reasons he cannot use.
If you find yourself in such a situation, then in any case you have the right to get back the money paid for tickets, but only to the extent regulated by law. Attention: when returning tickets, you will receive an amount that depends on the time before the train departs. Rules for returning tickets purchased via the Internet On the website rzd-online.ru you can not only buy, but also return them and get your money back.

Refund amounts and commissions for returning train tickets

For domestic trains:

In case of refusal 8 hours or more, 75-90% is refunded.
2-8 hours before departure - fare and ½ reserved seat.
A couple of hours before departure and 12 hours after - the cost of travel without a reserved seat.

It might be useful to read: