Is it possible to return an e-ticket? How to return a plane ticket purchased online. How will the airline return the money?

Today you won’t surprise anyone with online shopping, and you can buy everything: from real estate to food. This fact has not bypassed the purchase through websites and air tickets. But what if your flight is canceled due to unexpected circumstances? In this case, you will need to return the purchased ticket, but how to do this correctly?

If everything is clear with the ticket office - you go up and hand it over, presenting documents confirming your identity, then how to hand it in e-ticket for a plane purchased online, correctly, without visiting the ticket office.

Consultant. If the web resource where you purchased the ticket has an online consultant with whom you can talk via chat, then, first of all, you can ask him what you should do and how best to proceed to your advantage - that is, with minimal losses. Do not be afraid to indicate your email address or contact phone number during the survey if you are asked during the communication process.
Website phone number. You can seek advice at phone number, indicated on the website, about what penalty you are entitled to for a return.
Air carrier. You can also contact the air carrier's office by calling the phone number for detailed advice in order to return air tickets purchased online. In this case, you must indicate the details of the passengers whose air tickets you will be refunding. You just need to clarify the air carrier’s commission and the amount of the fine that will be taken from the refund of air tickets. Each carrier has it individually, so you should pay attention to the commission.
Travel agency. If the flight must be carried out through a tour package, then the ticket is returned through the travel agency and the airline agency, but in this case the tour will be cancelled. It should be borne in mind that here the fine will be higher, and in some cases the ticket simply cannot be returned. The latter is often indicated in the conditions for purchasing an air ticket from the agency. But the money is not returned immediately, but after a certain time.

We return air tickets correctly

When purchasing an air ticket via the Internet or at ticket offices, carefully study all the terms and conditions of the agreement, and purchase tickets only on trusted web resources.

It is worth noting that a copy of the electronic version of the ticket is not sent anywhere, as this will not play a special role.

Forced return

There are times when it is urgent to return a ticket. This only happens when passengers encounter unforeseen life situations, plans change, difficulties arise with their well-being, etc.

This option involves returning the ticket, which is accompanied by the presentation of documents that will confirm a “significant change of plans”, for example, you were denied a visa, a paper from the hospital about the necessary hospitalization and other force majeure circumstances.

To involuntarily return air tickets, you must present your passport, card number and a document indicating the reason for the return

To return e-tickets, you must present your passport and receipt of purchase, as well as provide all the necessary contact information

If you happen to be charged high commissions and fines, review the agreement when purchasing your air ticket.

If the commission charged is higher than indicated, it is better to file a claim in court or complain to the airline.

Cases of ticket return

For health

If it happens that you end up in the hospital shortly before your flight, and, as a result, the flight is cancelled, what should you do?

To do this, you need to provide a hospitalization certificate or any other document confirming the impossibility of the flight. This allows you to return the ticket with the least loss for you, since the return will be tantamount to a forced one.

If you have been refused a visa

The situation with a visa refusal is typical and often happens before departure. With minimal losses for you, you can also make a refund; for this you need to have a passport, card account and a document confirming the visa refusal. Moreover, if your visa is delayed, you should take a certificate of delay, with which you can either submit them.

If trouble happened to a close relative

You are allowed to make an urgent return of the ticket or change the departure date to another at the lowest cost. For this you need documents, as well as a death certificate.

If the reason is completely different and is not included in the list above, a refund of the ticket is also possible, as is booking a flight for other dates, but in this case the fines will be charged several times more. To return or rebook an air ticket, you need to take with you your passport, international passport, visa (if required) and account number for the company to transfer money.

When purchasing an air ticket online or at ticket offices, carefully study all the terms and conditions of the agreement

The flight was canceled or postponed indefinitely

This option involves returning the ticket without fees. To return your ticket, you will need your passport and air ticket. If the ticket is electronic, you can provide a certificate or receipt of purchase.

Finally

When making purchases online or offline, remember that you should always read the contracts and all instructions that the company provides. If some nuances are not clear to you, it is better to ask again and clarify. You can also immediately ask a question about a possible sudden refund of your air ticket.

If the seller does not tell you what to do, or evades questions, you should look for web resources with a good reputation for selling air tickets or make a purchase from ticket offices or agencies.

An electronic ticket is convenient, profitable and modern way purchasing travel passes. One of the few questions that their owners have is how to return air tickets purchased online with minimal financial losses.

A sudden illness, financial difficulties, or even a simple change in plans - all this can cause a forced or voluntary refusal to fly. At the same time, many people mistakenly believe that an electronic ticket cannot be returned. In fact, returning air tickets purchased online is not much different from returning paper tickets.

Is it possible to return an electronic plane ticket?

As with regular air tickets, it all depends on the so-called “fare” at which you bought it. In other words, the tariff is the conditions for returning and exchanging a ticket. Yes, yes, this is the same long “sheet” of text after which, when purchasing an air ticket, you checked the “read and agree” box without even reading it.

Now is the time to return to the tariff conditions and read them carefully. You need to look for ticket refund rules on the airline's website, even if you bought it online through an intermediary.

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Each air carrier has its own return conditions; only two principles are common to all:

the more expensive the tariff, the lower the amount of the return penalty
the sooner you return your ticket, the more you will receive

There are so-called “non-refundable” air tickets ( non refundable or non ref). This is usually the cheapest or promotional rate and is non-refundable. However, you can try to exchange it for another date, albeit with an additional payment.

The reason for returning the air ticket is also important. If it is forced (cancellation or delay of a flight, illness or death of a close relative or the passenger himself), then by providing supporting documents, you can count on a refund of the maximum possible amount provided for in the tariff.

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If you want to return air tickets purchased online without a good reason, then it’s good if you can compensate for at least a minimal part of the amount. In any case, the final decision is made by the airline after considering all the circumstances surrounding the return of the ticket.

How to get a refund for an air ticket purchased online

Typically, to receive a refund, you need to provide your air ticket details (the number of the ticket itself, as well as the flight and reservation number, the date and time of departure), attach a photocopy of your passport and proof of ticket purchase (a receipt or bank statement). Refunds are made only using the same method in which payment was made. If you paid by bank transfer, then the money will come to the same account, if by card, then to it. The period for receiving money is up to 1 month, but usually much faster, from 5 to 10 business days.

Before returning airline tickets purchased online, make sure this is your only option. After all, exchanging an electronic ticket for another date, even with an additional payment, will be much more profitable than buying a new one.

Traveling is an opportunity to study, relax, explore the world and be a free man simultaneously. This is the best thing that can happen in life, and there is hardly a person willing to argue with it. The best way to travel is to buy a plane ticket and go to some distant or not quite country to spend time usefully and leave after the trip good impressions and warm memories.

Many people choose airplanes as transport. It is practical, convenient, fast, safe and comfortable. But, alas, this is one of the most expensive types of transport (although there are exceptions here). In any case, a plane flight can account for almost half of the entire budget for a vacation somewhere in southern country. But in life anything happens. It happens that a trip is cancelled.

What to do in this case? Can I return a plane ticket? Is it possible to get back at least a small part of the money spent on booking a flight? What do I need to do? Let's try to figure it out together.

How many days in advance can a plane ticket be returned?

So, there are two news, according to tradition, one of them is good, the second is not so good. Let's start with the first one. Yes, it is possible to return a plane ticket purchased online or in any other way. The bad news is that this cannot always be done; in some cases they will refuse you, in others they will reimburse only part of your costs, and with some airlines you will have to tinker and even go to court.

But don’t rush to get upset; with the right approach, absolutely anything is possible. The main thing is to comply with several very simple but important conditions. First time. Yes, the phrase “time is money” is not just a metaphor, but a rule. If you apply on the day of departure or a few hours before departure, you can count on virtually nothing. In fact, each company has its own rules. Of course, they are regulated by laws, but in some cases the ticket return time is regulated by internal regulations. And by purchasing a ticket, you automatically agree to the terms and conditions of this airline.

Therefore, be careful and study this issue as thoroughly as possible. How long it takes to return a plane ticket is not an easy question. The earlier the better. The money refund operation will be even more successful if you notify that you will not fly on this flight at least two days before departure. You can, of course, try to do this before registration, but in this case the process will become more complicated, since it is not profitable for the airline to lose money. After registration ends, and especially after departure, tickets become non-refundable.

How much money can you get back?

Can I return a plane ticket? Can. But is it possible to get, or rather return, the money spent? In theory, yes, although here, too, everything depends on the airline. They have their own tariffs, promotions, conditions, and so on. People, as a rule, do not pay attention to such things, and then complain about how bad airline that she doesn’t want to return the money, although according to the law she seems to have to do so. Few people know that they exist originally non-refundable tickets, but we'll talk about them a little later. They cannot be called absolutely non-refundable, so at least a small part of the money can still be returned.

Service fees that are paid when purchasing an air ticket are also non-refundable. Also, many airlines impose a fine for returning a ticket, but its amount is not fixed in any legal act, so each company has its own “appetites.” If you want to know a way to return a plane ticket and get 100% of the amount back, then you should familiarize yourself with the reasons for returning a ticket, which in most cases guarantee a full refund.

Reasons for returning a ticket

There are two types of air ticket refunds: voluntary and forced. In the first case, the passenger returns the ticket without any particular reason. Maybe he has it, but for the airline this is not a valid reason. For example, if you had a fight with your companion, decided not to fly to this country, or your boss changed his mind about giving you a vacation, then in this case it will most likely not be possible to return the full cost of the ticket. But at the same time, there are a number of reasons why the airline is obliged to consider your application and return all the money as soon as possible. This is the so-called forced refund of air tickets for direct flights.

Valid reasons that guarantee a refund include, for example, an official refusal of a visa. In this case, you are obliged to document this refusal by providing all the necessary evidence. If the passenger was urgently hospitalized and he also has all the certificates in this regard, he can expect a refund. At the same time, his companions who did not fly precisely because their friend or relative was ill will not receive full compensation.

The death of a close relative (wife, parents, children) also allows you to receive the money spent on tickets. You just need to prove the relationship and provide a death certificate so that the airline has grounds to issue a refund. There are also a number of reasons for which the carrier itself is to blame: cancellation or serves as a reason to return the ticket and receive compensation for its cost.

All such cases are considered on an individual basis. The most important thing is to request a refund on time, at least one day before departure. This is stated in all airline ticket refund policies. Some companies may consider your application on the same day, but be prepared for the entire procedure to take a week or even a month. This happens extremely rarely, but no one is immune from it.

When will the money arrive?

As noted above, the most important thing is to provide all the necessary evidence of the reason for the return. This needs to be done as early as possible, then there is every chance that the airline will meet you halfway and solve the problem as quickly as possible. short time. But it also happens that returning air tickets for a direct flight is a difficult and time-consuming task. What to do in this case? Alas, all we can do is wait. But as soon as your return is officially recognized as forced, the process of transferring money to your bank card will immediately begin. It usually takes several business days, in some cases you have to wait about a week for money.

How to return an e-ticket

Nowadays, so-called aggregators are very popular - services that look for the cheapest air tickets and help you book them right at home. All you need is the Internet for this. But what should you do if you need a plane ticket purchased online urgently?

In fact, the process of returning such a ticket is no different from what was described above. You need to inform the airline of your desire and reason for returning the ticket, provide evidence that this is an involuntary refund and expect money for bank card. The main thing is not to forget to check whether your electronic ticket is marked non ref, which means “non-refundable”. Let’s look at what to do if you find these words, and whether it’s possible to return a plane ticket of this type right now.

Non-refundable tickets

Enjoy in great demand among air transport passengers. There is only one reason - such air tickets are much cheaper than regular ones, so purchasing them turns out to be more profitable. You fly on a regular flight, but at a lower price. As a rule, people purchase non-refundable tickets knowing for sure that they will fly. But, as mentioned above, life is an unpredictable thing, so sometimes there is a need to return such tickets.

How to get money back for non-refundable tickets

Fortunately, the law provides for those cases in which you can claim a refund and describes how to return a plane ticket if it is “non-refundable”. Of course, the airline is suffering losses, but it cannot do anything about it and is obliged to return the money, otherwise the state will deprive it of its license and the right to transport people. In fact, there is nothing fundamentally new here; money for the return of such tickets is provided in the same cases as in the case of a regular ticket. A forced return is recognized in the event of your hospitalization or death loved one or if the carrier itself violated its obligations and delayed or canceled the flight.

conclusions

Alas, no one is immune from force majeure circumstances. Even today you can plan a trip, but a few days before departure everything can change dramatically. That is why it is possible to return the ticket and the money for it. Remember, it is best to contact the airline as early as possible, provide all evidence that you will not be able to board the flight, and expect a refund. Of course, it is best not to get into such situations and always get only positive emotions from traveling, but just in case, you should know whether it is possible to return a plane ticket and how to do it correctly.

We will describe how to return an electronic plane ticket purchased via the Internet. After all, today shopping through the World Wide Web has become a very common practice. This saves us time, effort, and sometimes money. On various websites and portals you can find very advantageous offers when searching for a suitable tour or flight.

But sometimes our plans change. Every day, hundreds of people return their purchased tickets, as life makes its own adjustments and they have to cancel their desired trip or reschedule it for another time. What to do with an electronic document?

Types of air tickets

Many factors influence whether you can return your plane ticket to the ticket office and get your money back. One of the main ones is the variety and the conditions under which it was purchased. So, airlines provide two main options:

Returnable - those that suggest the ability to exchange or return to the cashier. Often you have to pay a fine, but the fact remains the same - if you change plans, you can compensate for monetary losses in full or in part.
Non-refundable – are not subject to compensation in any amount, which is initially stipulated in the terms of their purchase. Such tickets must be marked “Non Ref” or any other mark, indicating that the document cannot be exchanged back for money.

Although even in the second case there are some exceptions. For example, if any misfortune occurs, a passenger gets sick or a relative dies, then upon provision of supporting documents, the airline undertakes to return part of the amount for the purchased ticket. A similar situation arises when a flight is canceled due to the fault of the airline.

It is important to read all terms and conditions that affect returns or changes before making a payment. Often, travel documents that cannot be returned are sold by low-cost airlines or as part of promotions, with discounts and bonuses.

You should also take into account the type of ticket purchased - economy class, business class, regular, children, etc. And although each company has its own rules regarding the return of any travel documents, such a pattern is still observed. The more expensive it is, the fewer problems there are and the lower the penalties for exchanging or returning it. For example, it will be difficult to return an economy class Aeroflot plane ticket.

When making a return various airlines set fines. Therefore, the final payment amount will always be less than the full cost of the paid ticket. You need to calculate how much money you are losing in each option in order to make a better decision.

Return time

A lot will also depend on how many days before the flight you check out your ticket. Carriers have their own rules in this regard, but there are still general patterns:

If there are one or more days left before departure, then the company is obliged to refund the full cost of the purchased ticket. In some cases, the fine specified in the conditions is deducted from the total amount.
When returning a document to last 24 hours, when there are less than 24 hours left before the flight, only 75% of the full cost is expected to be paid. And depending on the type of document, various commissions may be envisaged.
If you try to return a ticket within a few hours, it is much more difficult to get money, and penalties increase significantly. Sometimes it makes sense to exchange travel document for a different departure time. The same applies to the situation if you are late for a flight objective reasons.

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Who should I contact?

If you purchased a ticket at the box office, then return it in the same way. But what to do in case of online purchase? Then you should contact exactly the service through which the payment was made. It could be:

Detailed Procedure

When trying to return a ticket through a regular ticket office, it is enough to present it and your own documents confirming your identity. What needs to be done to return the amount spent through the company’s website? This procedure is no more complicated than the purchase itself and takes a little time.

Go to the official portal of the company from which you purchased your plane ticket. Find the section or special form where you should fill out an application to return the document and money.
Here they are often asked to add a photo of the passenger, a scanned copy of their passport and be sure to indicate their contacts.
It is important to enter all the required data in each box - flight number, ticket number, date and time of departure. Double-check the symbols several times, as any errors will lead to the cancellation of the application and you will have to write a second one.
At forced return ticket due to the fault of the airline or in the event of force majeure, you must also send documents confirming the death of a relative, illness of a passenger, or cancellation of a flight for objective reasons.
Don't forget to indicate the method of refund and all required details.

If for some reason the carrier does not return the money for the return ticket, you need to go to court with the same package of documents and file a corresponding claim.

When can I expect payment?

Depending on the circumstances, the chosen transfer method and the company’s rules, this period varies. Today any of the suitable options are available:

cash – you need to go to the cashier to get it;
electronic money - then be sure to write the name of the system and wallet number;
to a current account or bank card - all details must be provided.

This procedure can take from a week to three months. Each airline handles these issues differently. Sometimes it is possible to pay a slightly higher commission, but get the money back quickly. Then they are returned within a few hours or days.

If you decide to return the ticket, but still want to travel, then it makes sense to exchange for another departure time, which will be much cheaper and faster.

Video: refund of electronic air tickets.

When purchasing airline tickets online, especially for the first time, take your time. It is better to follow these recommendations:

Carefully read all the airline rules and remember the conditions under which you purchase a travel document.
Consider the class, cost, direction and other features of the ticket. For example, business class involves not only more comfortable places and meals on the plane, but also a simple return or exchange procedure, availability of changes, no fines, etc.
If any nuances are unclear to you, it is better to check with an online consultant or by phone for anything that seems doubtful.

When it is noticeable that the operator is dodging questions, does not give clear answers, or the resource has many negative reviews, it’s better to find another, more reliable one.

We save on air tickets and restore plane tickets

Now anyone can buy plane tickets at low prices. Could a person in the not so distant past have thought that he could circumnavigate the entire world within 24 hours? Progressive development air transport allows you to move at high speed throughout the Earth. If you wish, you can have breakfast in the UK, lunch in Italy, and an evening cocktail in the USA. The World Wide Web allows you to purchase air tickets from any country on Earth, without interrupting your important business, without leaving your home.

Year after year, the cost of air tickets decreases, new carriers, airports, new routes, and various promotions from companies appear. A few years ago, reserving a seat on an airliner was not easy. It was necessary to go to the ticket office, wait in lines, analyze the flights, as well as their features. Few people had the opportunity to afford air tickets.

Currently, many airlines, fighting for passengers, offer to buy plane tickets at a more favorable price. Moreover, buy budget places traveling on an airliner has become much more comfortable and easier. Just imagine: you can dine at a restaurant with friends and at the same time book a plane ticket from your mobile device. This will only take a couple of minutes, especially if you use the ticket ordering service on our portal. In addition to an affordable price, you receive tickets on comfortable planes with excellent service.

How to save on air tickets: useful tips

Those who often fly by plane know how to book tickets and save serious amounts.
You can buy a ticket cheaper when sales are just starting. Having information about what is launching soon new route, keep in mind that tickets will be cheap at the beginning.
Want to save money? Book your flights midweek as prices increase during the weekend.
You should buy round-trip plane tickets. This will be cheaper than buying them separately.
Please visit the company's webpage before purchasing your ticket. Sometimes information about promotional offers appears there.

The nuances of booking plane tickets online and the possibility of restoring tickets

As we mentioned earlier, you can book plane tickets online while staying at home, in your office, or in other places. All you need is a computer, laptop, smartphone and Internet access. Go to the website avia.pro, select the ticket search form, enter the data and click on “Find tickets”, then you will be redirected to the website of our partners.

You will see a large number of offers with prices from various carriers. As a rule, tariffs vary greatly. Select the best option, then monitor how the ticket price changes on different departure dates. Also analyze routes with transfers; perhaps this is not the most comfortable option, but it is economical.
Buy inexpensive air ticket perhaps several months before the planned travel date. Let's say, in the spring or at the end of winter, air tickets to many popular countries are cheaper. And remember about your passport and visa, and also that you will have to book hotel rooms. Often, airport ticket offices sell tickets at large markups to cover overhead costs. If you buy plane tickets online, you won’t have to overpay, and you can spend all the money you save on your vacation.
No failures, waiting, downtime, or overpayments. Everything is comfortable and fast. Online ticket offices significantly save money and time.

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