marhaba service. provision of arrival services at Dubai International Airport (dxb). VIP services at the airport Prices for marhab services

SERVICES "Marhaba". "Marhaba" means "welcome" in Arabic.It is no coincidence that this word, which guests of the East associate with the warmth of local hospitality, was the name of a special service department responsible for meeting and seeing off at Dubai International Airport.One hundred and thirty Marhaba service employees have undergone extensive training to be able to provide service at top level, and serve up to 150 thousand tourists a year. Marhaba services are provided to a variety of passengers: tourists and business people, couples and solo travelers.This service was established by Dnata, an Emirates Group company, in December 1991 to provide those traveling through Dubai International Airport with the necessary assistance during pick-up and drop-offs. Over the years, the service has expanded and now offers a range of new services. For example, the Meet and Greet program provides a warm welcome upon arrival and a touching farewell: the guest is assisted in passing passport control and accompany you, helping to speed up all other formalities at the airport. As part of the Diamond Service program, a special service representative is sent to the passenger to provide personal support in resolving any issues related to arrival and departure.Passengers using Marhaba's services will appreciate the relaxing atmosphere of Marhaba's dedicated lounge, ensuring that their journey is as enjoyable as it is convenient. This luxurious hall, decorated like a traditional Arabic majlis, is open 24 hours a day. It fascinates with its comfort, allowing passengers to relax before flights or in between. Regardless of the airline or flight class, travelers will find a large selection of various treats and soft drinks here, and will also be able to use the services of the business center, watch TV, read the latest newspapers and just have a good rest.For those whose layover in Dubai lasts 8 hours or more, there is a special City Stop program, which includes a 96-hour visa, hotel accommodation and transfer from the airport to the hotel and back. At our service transit passengers– a large selection of 3 and 4* hotels, as well as 5* and 5*deluxe hotels. To use this service, a passenger at Dubai Airport must present an onward flight ticket to Marhaba. The service operates 24 hours a day.The “family” package is specially designed for travelers with children. It includes accommodation of passengers in a separate arrivals hall and expedited completion of all passport and customs formalities, as well as assistance with baggage collection.In addition, Marhaba Service offers Additional services: limousine from Dubai to any point in the Emirates, delivery of flower bouquets, rental of luggage trolleys and special mini-cars for moving around the airport. All of the above types of services are provided both to individuals in cash and to representatives of companies whose employees often travel through Dubai Airport. For the latter, a special corporate program has been developed: Corporate Membership, which gives companies a number of advantages.Any information you are interested in about the Marhaba service can be obtained on the constantly updated website www.MarhabaServices.com.Marhaba Service- the essence of the service: upon entering the terminal building, immediately on the right side there is a Marhaba Service counter, where staff in a yellow vest awaits guests. Guests are provided with trolleys for carry-on luggage, skip the line through passport control and are taken to the belt where guests receive their luggage. This completes the service.
Upon return, the Marhaba Service is also provided; tourists contact the Marhaba Service employees at the entrance to Dubai Airport. Guests are provided with trolleys for hand luggage and are escorted through passport control without queuing. This completes the service. Cost per person (including children) - $45 (meeting or seeing off).Diamond Marhaba - the essence of the service: at the entrance to the terminal building, immediately on the right side there is a Marhaba Service counter, where staff in a yellow vest awaits guests; minitransport is provided for quickly moving around the airport building. Guests are provided with trolleys for hand luggage, porter services are free, they are escorted through passport control without a queue, they receive their luggage together and are escorted from the airport to the transport ordered by tourists.
Upon return, the Diamond Marhaba service is also provided; tourists are met at the entrance to the airport, with the name indicated on the sign (on English language) Tourists are provided with trolleys for hand luggage, porter services are free, they are escorted without a queue through passport control and escorted to transport to the plane or along the sleeve to the plane. This completes the service.Cost per person (including children) - $75 (meeting or seeing off).Attention!
Marhaba Service and Diamond Marhaba are booked at least 2 days before the departure date of tourists. In order to avoid possible claims from tourists, we strongly recommend ordering Marhaba Service, and especially Diamond Marhaba, only if you book an individual transfer.VIP lounge (VIP Lounge).Tourists arriving through the VIP lounge are greeted at the plane's ramp, or at the exit at the "sleeve", with a sign with their name written on it. At the meeting, airport employees accompany you to the separate building "VIP Lounge", where tea, coffee, juices, and canapés are offered in a pleasant and comfortable atmosphere. The VIP lounge employees themselves collect passports and complete the border crossing procedure. At this time, luggage is brought and loaded into the car. The whole procedure takes 15-20 minutes. Individual transfer to the hotel is booked as a separate service. The same service can be ordered upon departure from the country.Since April 2007, escort from the aircraft ramp (or from the exit from the “sleeve”) to the VIP Lounge is carried out only on comfortable buses.Arrival $600 1-5 pax.Departure$ 600 1-5 pax.Extra person (arrival/departure) - $45.

Providing meeting and seeing-off services upon arrival in Dubai:

Marhaba - Bronze (Terminal 1 and Terminal 3)

Upon arrival, passengers should go to the Marhaba Service counter, where airport staff dressed in branded clothing awaits guests. Report the type of services ordered and register by selecting your name on the plasma screen. After checking the data, tourists are given trolleys for hand luggage (porter service for an additional fee) and are taken to a separate line for eye scanning and passport control. Accompanying a representative of the host company to the meeting point when leaving the airport - after receiving luggage, for escort to transfers.

When departing from Dubai, you must go to the Marhaba Service counters, before checking in for the flight, register by selecting your name on the plasma screen and inform about the type of services ordered. Tourists are provided with trolleys for hand luggage (porter service for an additional fee), and are taken to a separate queue for flight check-in and passport control.

Marhaba - Silver

It should be borne in mind that this package does not provide individual support; guests can be served in a group with other tourists.

The meet and greet service includes:

Guests will be met by Marhaba service staff before passing through immigration control. Upon arrival, passengers should go to the Marhaba Service counter, where airport staff dressed in branded clothing awaits guests. Report the type of services ordered and register by selecting your name on the plasma screen. After background checks, tourists are given carts for their carry-on luggage and taken to a separate line for eye scans and passport control. Assistance with baggage retrieval and free porter service. Accompanying a representative of the host company to the meeting point when leaving the airport - after receiving luggage, for escort to transfers.

Departure escort service includes:

When departing from Dubai, you must go to the Marhaba Service counters, before checking in for the flight, register by selecting your name on the plasma screen and inform about the type of services ordered. Tourists are provided with trolleys for hand luggage and are taken to a separate line for flight check-in and passport control.

MEETING POINT (AFTER DEPARTURE) FOR TOURISTS BOOKING PACKAGES

BRONZE OR SILVER MEET & GREET

Terminal 2: Marhaba sales office*, departure area in front of check-in counters

Terminal 3: Marhaba counter*, departure area in front of check-in counters, exits

for boarding 1 & 2

DWC: Marhaba counter* - departure area

Marhaba - Gold (Terminal 1 and Terminal 3)

Gold package guarantees guests individual service upon arrivals or departures. A personal concierge will assist guests with all formalities at the airport.

The meet and greet service includes:

Specialized meeting at the exit of the plane with a sign with the tourist's name and personal escort around the airport. Marhaba Service employees guide tourists through retinal scanning and passport control to a separate queue. Porter service at the conveyor belt and assistance in retrieving luggage are provided free of charge. Access to the Marhaba relaxation area is provided. Accompanying a representative of the host company to the meeting point when leaving the airport - after receiving luggage, for escort to transfers.

Departure escort service includes:

Meeting of the guest by a Marhaba Service employee in the departure area of ​​the airport. Free porter service from the meeting point to the immigration control area. Tourists are provided with individual assistance through registration, passport control and security screening, and are also provided with free access to the Marhaba Departures Area, where tourists will be offered refreshments and newspapers. Escort to the boarding area.

Marhaba Family (min. 2 people, max. 4 people) (Terminal 1, Terminal 2 and Terminal 3)

This service is intended for families and mothers with small children or infants. The service provides individual service: 1 family = 1 Marhaba service employee. Minimum number of guests for an order = 2 people / maximum - 4 people from the same family. For a larger number of passengers, an additional fee will be charged.

The meet and greet service includes:

Specialized meeting at the exit of the aircraft with a sign with the guests' names and escort around the airport. Marhaba Service employees guide tourists through retinal scanning and passport control to a separate queue. Porter service and luggage retrieval assistance are provided free of charge.

Departure escort service includes:

When departing from Dubai, you must go to the Marhaba Service counters, before checking in for the flight, register by selecting your name on the plasma screen and inform about the type of services ordered. Free porter service from the meeting point to the immigration control area. Tourists are provided assistance with registration, passport control and security checks.

Note: A stroller must be requested at the time of booking. Transfer by electric vehicle between terminals is not guaranteed, subject to availability of transport

MEETING POINT (AFTER DEPARTURE) FOR TOURISTS BOOKING A PACKAGE

FAMILY MEET & GREET

Terminal 1: Marhaba counter in area A

Terminal 2: Marhaba sales office, departure area in front of check-in counters

Terminal 3: Marhaba counter, departure area in front of check-in counters, exits to

landing 1 & 2

DWC: Marhaba counter - departure area

Attention! The Marhaba Service is booked at least 2 days before the departure date of tourists. To avoid possible claims from tourists, we strongly recommend ordering Marhaba Service, and especially Marhaba-Silver and Marhaba-Gold, only if you book an individual transfer.

When booking a service, an additional fee for ground handling (Handling Fee) will be charged.

Services Marhaba Lounge

Business center: the ability to comfortably work on a computer, access to the Internet and use of telephone/fax.

Food court: a varied selection of hot dishes, both Arabic and continental cuisine, snacks, hot and cold drinks.

Buggy Cars: Priority car delivery to the appropriate gate (this service is only available in Dubai - in areas where Civil Aviation access is permitted)

Shower: for your convenience, Dubai Airport provides shower services (for an additional fee) in the Marhaba Lounge areas located in Terminal 3.

Smoking area: a special room for smoking guests, located in the Marhaba Lounge in Terminals 2 and 3.

Dubai Airport Service - Ahlan Service

Dubai Airport Service - Ahlan Service organized by the airport service and is a very convenient and inexpensive service at the meeting and when passing the border. Unlike Marhaba Service is provided only upon arrival!(In terminal 1 and 3)

Ahlan Service Standard - meet and greet with a name plate and escort by service staff throughout the entire route through the airport. In a special Ahlan Lounge, during short rest, drinks, water, tea, coffee, light snacks and sweets will be offered. At the same time, passports will be collected and returned after some time to complete emigration formalities. Skip-the-line procedures for scanning the iris and directly at the border cordon. At the request of the tourist, service staff will escort you to the duty-free shop. Duty Free.

Ahlan Service Premium - meet and greet with a name plate and escort by service staff throughout the entire route through the airport. In the special Ahlan Lounge, during a short rest, drinks, water, tea, coffee, light snacks and sweets will be offered. At the same time, passports will be collected and returned after some time to complete emigration formalities. Skip-the-line procedures for scanning the iris and directly at the border cordon. At the request of the tourist, service employees will accompany you to the Duty Free shop. They also provide assistance in obtaining luggage transportation up to the ordered transfer to the hotel.

Ahlan Transit Service - meet and greet by service staff to the immigration counter. In the special Ahlan Lounge (Terminal 1: DCA Business Class Lounge, Terminal 3: Lounge B, maximum stay - 4 hours), during a short rest, hot and cold dishes, drinks, water, tea, coffee, light snacks will be offered and sweets. Receipt boarding pass and accompanying the guest to the boarding gate.

* It is not possible to order Ahlan Service in the 2nd terminal of Dubai Airport.

** When booking a service, an additional fee for ground handling (Handling Fee) will be charged.

Attention! Reservation of the service is required at the time of booking the tour package and no later than 2 working days before departure.

Please note that in selected cases the officer border service may require a mandatory retinal scan procedure! In this case, the airport services (Marhaba and Ahlan), at this moment, cannot guarantee the passage of a tourist out of turn.

Al Majlis VIP Service (Terminal 1, Terminal 2 and Terminal 3)

Al Majlis VIP Service is an exceptionally personalized arrival and departure service available for booking at Dubai International Airport. The package includes completion of immigration and customs formalities by Al Majlis staff, as well as relaxation at the Al Majlis Lounge.

Majlis VIP upon arrival includes:

Specialized meeting at the exit of the aircraft with a sign with the tourist’s name and personal escort to the Al Majlis VIP lounge , where they will be provided with light refreshments. All immigration and customs formalities are carried out by Al Majlis staff. Upon completion of the formalities, guests will be escorted to a representative of the host company to board the transfer. Upon completion of the formalities, guests will be escorted to a representative of the host company to board the transfer.

Majlis VIP by departure includes:

Guests are required to go to the Al Majlis lounge and give their names to the staff. All formalities during departure will be completed by the Al Majlis concierge, during which time tourists will be able to relax in the lounge. Upon completion of the formalities, guests will be transferred on board the aircraft.

"Marhaba" means "welcome" in Arabic.

It is no coincidence that this word, which guests of the East associate with the warmth of local hospitality, was the name of a special service department responsible for meeting and seeing off at Dubai International Airport.

One hundred and thirty Marhaba service employees have undergone extensive training to be able to provide service at the highest level, and serve up to 150 thousand tourists a year. Marhaba services are provided to a wide variety of passengers: tourists and business people, couples and solo travelers.

This service was established by Dnata, an Emirates Group company, in December 1991 to provide those traveling through Dubai International Airport with the necessary assistance during pick-up and drop-offs. Over the years, the service has expanded and now offers a range of new services.

For example, the Meet and Greet program provides a warm welcome upon arrival and a touching farewell: the guest is assisted through passport control and escorted, helping to expedite all other formalities at the airport. As part of the Diamond Service program, a special service representative is sent to the passenger to provide personal support in resolving any issues related to arrival and departure.

Passengers using Marhaba's services will appreciate the relaxing atmosphere of Marhaba's dedicated lounge, ensuring that their journey is as enjoyable as it is convenient. This luxurious hall, decorated like a traditional Arabic majlis, is open 24 hours a day. It fascinates with its comfort, allowing passengers to relax before flights or in between. Regardless of the airline or flight class, travelers will find a large selection of various treats and soft drinks here, and will also be able to use the services of the business center, watch TV, read the latest newspapers and just have a good rest.

For those whose layover in Dubai lasts 8 hours or more, there is a special CityStop program that includes a 96-hour visa, hotel accommodation and transfer from the airport to the hotel and back. Transit passengers are offered a large selection of 3 and 4* hotels, as well as 5* and 5*deluxe hotels. To use this service, a passenger at Dubai Airport must present an onward flight ticket to Marhaba. The service operates 24 hours a day.

The "family" package is specially designed for travelers with children. It includes accommodation of passengers in a separate arrivals hall and expedited completion of all passport and customs formalities, as well as assistance with baggage collection.

In addition, Marhaba Service offers additional services: a limousine from Dubai to anywhere in the Emirates, delivery of flower bouquets, rental of luggage trolleys and special mini-cars for moving around the airport.

All of the above types of services are provided both to individuals in cash and to representatives of companies whose employees often travel through Dubai Airport. For the latter, a special corporate program, Corporate Membership, has been developed, which gives companies a number of advantages.

Any information you are interested in about the Marhaba service can be obtained on the constantly updated website


MARHABA SERVICE
Service cost- 30$ for 1 person, including children

On arrival:
 o Marhaba Service staff in yellow vests greet passengers at the Marhaba Service counter before immigration control.
o Passengers are escorted through passport control, provided with luggage trolleys, and escorted through customs.


For departure:
 o Passengers go to the Marhaba Departure Check-in Lounge, located at GATE 5 in the departure hall (the outermost entrance on the right).
o A service employee helps you through passport control and provides trolleys for your luggage.
o If passengers do not contact the Marhaba Service counter, the service is considered provided and its cost is not refunded.

MARHABA DIAMOND SERVICE
Service cost- $55 (arrival), $70 (departure) for 1 person, including children

On arrival:
 o Passengers are greeted by Marhaba Service staff in yellow vests at the sleeve of the aircraft with signs indicating the names of passengers (in English).
o Transported through the tunnel in electric vehicles to passport control.
o Pass through passport control without queuing.
o Help you get your luggage (porter service included), guide you through customs
o In case of lost luggage, service employees help tourists complete all necessary formalities.
o Passengers are handed over to a representative of the receiving company.
o If passengers do not contact the Marhaba Service counter, the service is considered provided and its cost is not refunded.

For departure:
 o A Marhaba Service employee and a porter meet tourists in the GATE 5 departure hall (the outermost entrance on the right) at the Marhaba Departure Check-in Lounge with signs indicating the names of passengers (in English) .
o A service employee will help you get through passport control without queuing, provide trolleys for luggage (porter service included), guide you to transport to the plane or along the sleeve to the plane.
o If passengers do not contact the Marhaba Service counter, the service is considered provided and its cost is not refunded.

AHLAN STANDARD SERVICE
Service cost- 30$ for 1 person, including children



o At this time, Ahlan Service employees independently resolve visa formalities and provide assistance in Duty Free.

o Passengers are handed over to a representative of the receiving company.

AHLAN PREMIUM SERVICE
Service cost- 60$ for 1 person, including children

o Passengers are greeted by Ahlan Service staff in red uniforms with nameplates upon entering the airport upon arrival.
o Next, guests are escorted to a special room - Ahlan Lounge, where they can sit comfortably, relax, drink soft drinks, tea, coffee.
o At this time, Ahlan Service employees independently resolve visa formalities and receive luggage, provide porter services, and assist in Duty Free.
o Guests then skip the line through the E-Gate (where they only need to show their passport).
o Passengers are handed over to a representative of the receiving company.

ATTENTION!
 You can order or cancel Marhaba/Marhaba Diamond, Ahlan Standard/Premium services no later than 2 days before arrival. If canceled less than 2 days in advance and in case of non-arrival of tourists, payment for these services will not be refunded.
These services are offered by the Dubai International Airport Authority. The company is not responsible for the quality of services provided, as they are provided by airport employees.
The cost of services may vary. Price confirmation is only possible after receiving confirmation from the relevant Dubai Airport authorities.

in the UAE

ADDITIONAL SERVICES AT DUBAI INTERNATIONAL AIRPORT
These services are recommended to be booked by tourists who want to quickly go through passport and baggage controls, elderly passengers, tourists who do not speak foreign languages, those arriving at Dubai Airport for the first time, and VIP clients.

VIP room (Al Majlis, VIP Lounge)
Cost of service: per 1 person – 600 $ plus 200 $ for each accompanying family member with the same last name (transfer by minibus)

When ordering VIP service at Dubai Airport, guests are greeted by a representative at the boarding ramp with a sign with their names written on it. Then guests are escorted to the VIP lounge, which is located in the airport building. There they can visit Duty Free stores, and a representative will be waiting for them. Guests will then be escorted to a limousine or minibus (depending on what has been booked), which will take them to the main Al Majlis VIP lounge, located in separate building on the airport grounds. If the plane stops far from the main airport building, guests will first be driven to the building in a regular car, and then they will immediately transfer to a limousine or minibus, or they can first enter Duty Free through the internal VIP lounge. The journey from the main airport building to Al Majlis will take approximately 3-5 minutes. The length of stay in the main VIP lounge depends on how quickly your luggage is delivered from the plane to the airport. This usually takes 30-40 minutes. During this time, guests can enjoy coffee, tea, Arabic sweets, soft drinks, as well as watch newspapers, TV shows or just relax from the road in a comfortable environment, and during this time a company representative will go through all the formalities at visa and passport control and monitor the delivery of luggage . If this is a group of tourists or a family with small children who cannot or do not want to wait, they can be sent to the hotel separately, leaving one representative to inspect their luggage.
Before departure from Dubai, in the same way, guests will be transferred by limousine or minibus (via Al Majlis) to the aircraft or to the VIP lounge inside the airport, where they can leave hand luggage, and go to Duty Free yourself.

The cost of services may vary. Price confirmation is possible only after receiving confirmation from the relevant services at Dubai Airport

Marhaba - Bronze Meet & Greet Arrival- Upon arrival, guests should independently go to the Marhaba Service counter located in front of passport control and select their name on the electronic scoreboard, inform about the type of services ordered and register. A Marhaba staff member will escort guests to a separate line at the passport control area, including eye scanning. Porter services are available for a fee. A Marhaba staff member will then escort guests to the meeting point at the airport exit.

Marhaba – Silver Meet & Greet Arrival- Upon arrival, at the exit of the aircraft arm or at the entrance to the airport building, a Marhaba employee greets guests with a sign with their names. In this case, there may be some waiting as a Marhaba staff member may be greeting other guests arriving on the same flight. A Marhaba employee accompanies guests inside the arrivals area, and an electric car is provided in areas where its use is permitted (subject to availability). Guests are escorted to a separate line at passport control, including an eye scan. This service includes porter services and assistance in retrieving luggage. After this, a Marhaba employee will escort guests to the meeting point at the airport exit.

Marhaba - Gold Meet & Greet Arrival- Upon arrival, at the exit of the aircraft arm or at the entrance to the airport building, a Marhaba employee greets guests with a sign with their names. The meeting is individual and guests are immediately carried out inside the arrivals area; an electric car is provided in places where its use is permitted (subject to availability). Guests are escorted to a separate line at passport control, including an eye scan. This service includes porter services and assistance in retrieving luggage. After this, a Marhaba employee will escort guests to the meeting point at the airport exit. Additionally, if you book this service on your next flight from Dubai International Airport, guests can take advantage of the Marhaba Lounge located in the departure area (see description below).

Marhaba Family Meet & Greet Arrival– The service is suitable for families (from 2 to 4 people) with the same surname, especially convenient for families and mothers with children and babies. Upon arrival, at the exit of the aircraft arm or at the entrance to the airport building, a Marhaba employee greets guests with a sign with their names. In this case, there may be some waiting as a Marhaba staff member may be greeting other guests arriving on the same flight. A Marhaba employee accompanies guests inside the arrivals area, and an electric car is provided in places where its use is permitted (subject to availability). Guests are escorted to a separate line at passport control, including an eye scan. This service includes porter services and assistance in retrieving luggage. After this, a Marhaba employee will escort guests to the meeting point at the airport exit.

 

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