Is it possible to return a ticket for a commuter bus? Return your bus ticket to the bus station, how much do you lose? Transfers to a bank card

"I am a resident of the village of Sibirsky. I had a ticket booked for the Barnaul-Tomsk bus. On the day of the intended trip shuttle bus to Barnaul was stopped by traffic police officers to check documents. As a result, the police discovered some kind of violation; the driver did not return for a very long time. Result: I was late for my bus to Tomsk. Question: can I return the money for the tickets, because it was not my fault that I was late,” a site reader asked the editor.

In what cases can a passenger return the money for a ticket and within what time frame, we understand in our regular “Question-Answer” section.

What to do if you miss your flight?

If you are late for your flight no more than three hours from the time the bus departs, do not rush to throw away your ticket. You can still return 75% of its cost, noted the information desk of the Barnaul bus station. The same refund amount will be for luggage.

If you wish, you can buy new ticket on the next flight. You will only need to pay 25% extra for it.

If more than three hours have passed since the flight departed, you should no longer count on compensation.

How can I get my money back if I change my mind about going?

If a passenger's plans change and the trip has to be postponed, it is recommended to contact the ticket office as soon as possible. If there are at least two hours before the bus leaves, then the money at the ticket office should be returned almost in full - 95% of the ticket price. If there are less than two hours left before departure, the refund amount will be 85%.

Can I count on compensation in case of illness?

In case of illness or accident, the passenger has the right to renew the ticket for another vehicle. To do this, he will have to pay an additional 25% of the cost. You can also make a refund for the ticket and luggage in the amount of 75% of the ticket price. The carrier must make a refund to the passenger no later than ten days from the date of application.

Can I get my money back if I miss the bus?

If during the journey intercity flight you are late for the departure of the bus from the next parking lot, there will be no compensation. It will not be possible to return money for the distance not traveled.

When can I claim the full price of a ticket?

This is possible if:
flight is cancelled;
the bus departs late;
the passenger is given a seat on a general type bus, and not on a bus with soft folding seats for which he was sold a ticket;
the passenger is not provided with the seat indicated on the ticket.
If the bus stops moving on a regular route through no fault of the passenger, the cost of the ticket for the untraveled distance must be returned to him.

Ticket exchange

Ticket exchange operations at bus stations are not supported. If there is a need to exchange a ticket for another, you must perform a ticket return operation and then purchase a new ticket. We recommend using a refund to a prepaid account, which will allow you to receive the money with minimal delays and use it for a new purchase.

Ticket return policy

Making a return at the bus station

The procedure for returning tickets at the bus station is determined by the bus station itself and therefore it is different at different bus stations. For example, at the Novosibirsk bus station and bus stations in the Primorsky Territory, refunds at ticket offices are not processed at all. The exact return procedure is described on the bus station page and in the itinerary receipt. We strongly recommend that you read this information before your trip.

When returning an electronic ticket at the bus station, you will need to present an original ID card in the name of the passenger indicated on the ticket and a printed route receipt ticket You will likely be asked to complete a return application. The application form can be filled out in advance by downloading it from our website.

Payment will not be released to the buyer until our returns processing team receives a copy of the return application.

Return of insurance policies

If you purchased an additional insurance policy along with the ticket, then when you return the ticket through the website, the cost of the insurance policy will be returned to you. Refunds are made without deductions. If the return was made at the bus station, then after completing the return you should contact us and notify us of the need to return the policy.

Solving problems with returns

For questions regarding ticket refunds, you can call 8-800-700-5787 (during business hours), or leave a message on the website (24 hours a day). Remember that the time during which a refund can be processed is limited by law and you should not delay your request. If the refund has not been received in a timely manner, then before contacting us, we strongly recommend that you familiarize yourself with our

When paying with bank cards, the refund amount is transferred to the same card with which the order was paid. Luggage tickets can be purchased at the bus station ticket office. A ticket can be returned in your personal account only in full version site. IN mobile version The site does not provide this function. After purchasing a ticket, a “Return” button appears in your Personal Account (“My Tickets”). To return an electronic ticket purchased on the website, you need

Complete a Return Application using the appropriate form.
Print the Application, sign and date it.
Scan or photograph the Application, attach a scanned copy or photograph of the document with which the ticket was purchased (passport or other), attach a scanned copy or photograph of the ticket.

Below on this page there will be a form for sending all documents to be returned to the manager.

Return your bus ticket

The refund amount is calculated automatically by the bus station based on the date of application, departure date and current flight status. When processing a refund request, the ticket will be refunded at the bus station automatically.

The following return methods are available Money:

For the balance in Personal Area, use this option if you plan to purchase another ticket. Refunds are immediate (minus agent fee and bus station deduction).
On bank card, from which the payment was made.

If you choose this method, an automatic application for a refund to the card will be generated; after submitting the application, the money will be transferred to the buyer automatically. Money is received on the buyer’s card 3-5 days after transfer.

Rules for returning electronic tickets

To request a return of the itinerary receipt, you must fill out a return application. A separate application is filled out for each itinerary receipt.

Notifications about the return of the ticket and money will be sent to the email specified when issuing the itinerary receipt. 1. Go to the “Ticket Return” page. To do this, click the “Return” button on the order page with paid tickets or the “Request for ticket return” button at the bottom of the page.

Attention

Fill in the “Itinerary Receipt Number” field. Select the type and indicate the document number that was indicated when booking the ticket. It is also indicated on your itinerary receipt. Click the Find button.

3. If you have provided correct information, information about the ticket, its status, and the possibility of a refund will appear. If a refund is possible, the amount to be transferred will be indicated after confirmation of your application by the Site Administration.
4.

Rules for travel, purchase and return of tickets

After submitting an application, funds are received on the buyer’s card only 3-5 days after transfer. Return to a bank card is also possible by submitting an application at the ticket office window of the bus station. The application is accepted if the passport data of the person presenting the passport matches the passport data specified in the electronic ticket.

Less than 1 hour before the flight departure, a ticket can only be returned by submitting an application at the ticket office at the bus station. Refunds to your mobile phone account are made upon written request within 5 working days.

Important

Returning tickets at the bus station To return an electronic ticket through the ticket office at the bus station, you will need to present a passport in the name of the passenger indicated on the ticket and also fill out a return application. The application form can be filled out in advance by downloading it from our website.

Ticket return

If the initiative to return tickets to the ticket office comes from the passenger, he can receive the following amount back:

If you contacted ticket office two hours before the start of the flight, no commission will be charged;
When you return your ticket two hours before the bus departs, you can expect to receive 85% of its cost;
By going to the ticket office within two hours after the bus leaves, you will receive 25% of the amount spent on its purchase (if there is a valid reason for missing the flight, confirmed by documents);
If you did not have a good reason, you can expect a refund of only 30%;
If you contact the cashier three hours later, you will definitely receive a negative answer.

When you apply for a refund online, be prepared for an additional commission, which will be 5.26%.

Instructions for returning purchased tickets

In this case you can return e-ticket and buy another one at the box office. The ticket can be returned through:

In the email received after paying for the ticket, click the Proceed to Order button.
On the order page, click the Return button.

You can return your ticket in the service section if you were logged in when placing your order. To issue a return:

Go to the My tickets section.
Find the required order and ticket in it, click the Return button.

After this, a refund is issued, Yandex.Bus transfers the money to the card that was used to pay for the order.

The time it takes for the money to arrive on the card depends on your bank (from three to five days). If funds have not been credited to your card within seven days, contact support.
If the return cannot be processed automatically, the Return Request window will appear.

How to return a ticket

The passenger can get a refund of the cost of travel/baggage/carriage hand luggage minus 15% of their cost:

If the ticket is returned to the ticket office less than 2 hours, but before the bus departs.

The passenger can get the ticket price back minus 25% of the fare/baggage transportation/carry-on luggage, or change the ticket to another bus with an additional payment of 25% of the travel/baggage/carry-on luggage cost:

If you are late for the bus by no more than 3 hours.
Due to illness or accident within 3 days from the departure of the bus for which the ticket was purchased.

Administration Return of an electronic ticket purchased on the bus station website To return and exchange tickets purchased on our website, you must contact the Bus Station Administrator.

How to return a bus ticket purchased online

You changed your mind about going, but want to get your money back, what should you do? No one can predict what will happen next. If you need to postpone your trip for a while, hurry to the bus station. Contact the box office as early as possible so you can hope for a full refund of the money spent on purchasing tickets. Apply two hours before your flight and receive 95% of the ticket price.

If there are less than two hours left before the bus leaves, you will receive 85%. The reason for missing a flight was an unexpected illness. Is it possible to receive compensation under such circumstances? If you suddenly get sick unexpectedly or something unpredictable happens, contact the station ticket office within three days.

Given these circumstances, you are required to return 75% of the ticket price and the amount spent on baggage transportation.

Return of tickets

To return an electronic ticket, you will need to present a passport in the name of the passenger indicated on the ticket and a printed itinerary receipt for the ticket. You will likely be asked to complete a return application.

The application form can be filled out in advance by downloading it from our website. Return Application Form Remittance to the buyer will not be processed until our Returns Processing Service receives a copy of the return application.

Ticket exchange Technology for ticket exchange at bus stations is not supported. If there is a need to exchange a ticket for another, you must return the ticket and then purchase a new one.

We recommend using a refund to a prepaid account, which will allow you to receive the money with minimal delays and use it for a new purchase.
To return an e-ticket, you will need to present a passport in the name of the passenger indicated on the ticket. You will be asked to complete a return application.

The transfer of money to the passenger is carried out within 3-5 business days from the date of the refund. Transfers to a prepaid account When returning money to a prepaid account, the amount to be refunded is credited to the buyer's prepaid account on our website and debited upon the next purchase of tickets.

If the cost of the new purchase is higher, you will only need to pay the difference. The period for storing money in a prepaid account is unlimited; the balance is displayed in the “Personal Account” block.

We recommend using this refund option for our regular customers and in cases where you plan to purchase a new ticket. Money from the prepaid account can be returned at the request of the buyer.

1. Ticket sales rules.

Pre-sale of tickets opens:

For intercity routes 14 calendar days in advance.

On international routes within 14 calendar days:

St. Petersburg — Minsk
St. Petersburg — Pinsk
St. Petersburg — Novopolotsk

For international routes at least 28 calendar days in advance:

St. Petersburg - Parnu
St. Petersburg — Joensuu
St. Petersburg — Helsinki
St. Petersburg — Kuopio
St. Petersburg — Chisinau
St. Petersburg — Riga
St. Petersburg — Tallinn
St. Petersburg — Kyiv
St. Petersburg — Odessa
St. Petersburg — Warsaw
St. Petersburg — Ungheni
St. Petersburg - Balti
St. Petersburg — Marijampole
St. Petersburg - Aktobe
St. Petersburg — Tiraspol
St. Petersburg — Turku
St. Petersburg — Lappeenranta

Pre-sale of tickets closes one calendar day before the bus departure.

1.2 The current sale opens on the day of departure and ends 5 minutes before the bus departs.

Rules for returning tickets for international routes Amron(Ecolines, Norma-A, Ukrainian lines)

1. If a ticket is returned earlier than 24 hours before departure, 20% of the ticket price is withheld.

2. If a ticket is returned between 24 hours and 1 hour before departure, 50% of the ticket price is withheld.

3. If the ticket is returned later than 1 hour before departure, the tickets will not be returned.

Rules for returning tickets for Eurolines international routes

If a passenger cancels a trip, refunds are made as follows:

1. If there are more than 24 hours left before the flight departure time, then the passenger is refunded 100% of the ticket price.

2. If there are 24 hours to 1 hour left before the flight departure time, then 50% of the ticket price is refunded.

3. If there is less than 1 hour left before the flight departure time, then tickets are non-refundable.

Rules for returning tickets for international routes using Ecolines buses (Amron).

1. When returning a ticket earlier than 24 hours before departure, the passenger is charged 20% of the cost of the trip.

2. When returning a ticket less than 24 hours before departure, 50% is withheld from the passenger.

3. After the bus departs, tickets are not accepted for return.

For the “ticket return” operation, a commission fee of 20 rubles is charged.

Rules for returning tickets on intercity routes

When returning tickets to the box office no later than 2 hours before

5% - from the cost of the ticket and baggage.

IN within 2 hours before departure from the passenger is withheld:

15% - from the cost of the ticket and baggage.

Within 3 hours after departure from the passenger is withheld:

25% - of the cost of the ticket and baggage.

In case of delay for the departure of the vehicle within three hours or due to illness or accident within three days from the moment of departure of the vehicle for which the ticket was purchased, renew the ticket for another vehicle subject to an additional payment of twenty-five percent the cost of travel, baggage transportation, hand luggage transportation, or get back the cost of travel, baggage transportation, hand luggage transportation minus twenty-five percent of their cost.

In what cases can a passenger return the money for a ticket and within what time frame, we understand in our regular “Question and Answer” section. 1 What to do if you miss your flight? If you are late for your flight no more than three hours from the time the bus departs, do not rush to throw away your ticket. You can still return 75% of its cost, noted the information desk of the Barnaul bus station. The same refund amount will be for luggage. If you wish, you can buy a new ticket for the next flight. You will only need to pay 25% extra for it. If more than three hours have passed since the flight departed, you should no longer count on compensation. 2 How can I get my money back if I change my mind about going? If a passenger's plans change and the trip has to be postponed, it is recommended to contact the ticket office as soon as possible. If there are at least two hours before the bus leaves, then the money at the ticket office should be returned almost in full - 95% of the ticket price.

Is it possible to return or exchange a bus ticket if I am late for it?

A full refund for a ticket, even with a commission fee, is only possible in some cases. This happens when a flight is canceled or when the bus departs late, or if the passenger is not provided with the seat indicated on the ticket. Also, the cost of the ticket must be refunded if you were provided with a seat on a general type bus, and the ticket was sold for a bus with soft reclining seats.
If the bus service was stopped due to a breakdown or some other reason not due to the passenger’s fault, then the cost of the ticket must be refunded, except for that part of the journey that has already been covered. As for international flights, the rules for re-issuing and returning tickets depend on the conditions put forward by each specific carrier.

How to return a bus ticket

Due to technological limitations, returns through the website stop 10-15 minutes before the bus departure. If the bus station allows us to find out the current status of the flight, then a return through the website for a canceled or disrupted flight is possible even after the departure time. In other cases, the return procedure at different bus stations is different.

We recommend going to the page of the bus station from which you purchased the ticket and familiarizing yourself with the refund rules stated there. To apply for a refund through the website, on the “My Tickets” page, click on the icon next to the ticket that needs to be returned. After filling out and submitting the application, the “Refunds” tab appears on the “My Tickets” page, where you can track the status of your application.

Immediately after submitting the application, our system tries to refund the ticket using the bus station database.

Rules for travel, purchase and return of tickets

After all, no more than 3 hours have passed since the departure of the flight, the transport company will return up to 75% of the ticket price, or will help you book a seat on the next flight. If you apply later than this time, then you should not hope for compensation. It is better if the delay became known at least 30 minutes before the flight departure.

Info

In this case, you can count on compensation of up to 90% of the cost of the trip. A prerequisite is to call hot number transport company and report the delay and its reason. The law also provides for significant compensation for the cost of a ticket in the event of health problems or an emergency.

In such a situation, you can return up to 80% of the money spent within 3 days from the date of departure of the flight, if you contact the ticket office with documents that certify the reason for the delay.

Return your bus ticket

Attention

Return Application Form Remittance to the buyer will not be processed until our Returns Processing Service receives a copy of the return application. Ticket exchange Technology for ticket exchange at bus stations is not supported. If there is a need to exchange a ticket for another, you must return the ticket and then purchase a new one.

We recommend using a refund to a prepaid account, which will allow you to receive the money with minimal delays and use it for a new purchase.

If a passenger is late for the bus or simply changes his mind about going

Bus station schedules and sale of bus tickets Customer service: 8-800-700-5787 from 5:00 to 22:00, Saturday, Sunday - from 4:00 to 16:00 (Moscow time) Ticket return rules According to Article 23 of the Road Transport Charter dated November 8, 2007, if the flight is disrupted due to technical reasons or the flight is delayed by more than an hour, a full refund is made. If a ticket refund is initiated by a passenger, the following deductions are made:

Ticket refund more than 2 hours before departure - 5%
Ticket refund within 2 hours before departure - 15%
Ticket refund within 3 hours after departure - 25%
3 hours after the bus departure there is no refund for the ticket.

The refund amount is calculated based on the bus station tariff, and not on the final ticket price. Thus, the agency fee is not included in the refund amount.

Bus station

If the departure of the bus is delayed due to the fault of the carrier, the passenger has the right to refuse the trip and, by presenting a ticket with a formal refusal, can receive compensation in the amount of 100% of the ticket price. 3. Rules for returning tickets for international routes by buses of JSC "TOKS" 1. If you cancel the trip more than 30 minutes before the bus departure, 80% of the cost of the trip is returned.

2. If you cancel a trip less than 30 minutes before the specified trip, as well as after the bus departs, money for the unused trip will not be refunded. 3. If the departure of the bus is delayed due to the fault of the carrier, the passenger has the right to refuse the trip and, by presenting a ticket with a formal refusal, can receive compensation in the amount of 100% of the ticket price. There are no refunds for lost or damaged tickets, and duplicates of such tickets will not be issued.

Is it possible to return a bus ticket?

Ticket return at the box officeRefund can be partial or full. Note. Sometimes return conditions may vary. Detailed information can be found in the flight description (in the My tickets section via the Order details link) and on the electronic ticket. Refund of partial ticket price The amount you receive depends on the time of ticket return:

two hours before departure or earlier - 95%;
within two hours before flight departure - 85%;
within three hours after departure - 75%;
more than three hours after departure - no refund possible.

Refund of the full cost of the ticket The full cost of the ticket is refunded if:

Flight cancelled.
The flight was delayed by more than one hour.
The seat indicated on the ticket is not provided by the carrier.
The carrier offers travel at a lower price than the purchased ticket.

I missed the train, can I return my ticket?

If the operation is successful, then we receive the estimated refund amount from the bus station and transfer it to the buyer within a few minutes. If the payment was made from a bank card, then the refund should be credited to the card within 1-5 days after the transfer. The timing of enrollment does not depend on us. Returning tickets at the bus station The procedure for returning tickets at the bus station is determined by the bus station itself and therefore it is different at different bus stations.

For example, at the Novosibirsk bus station and bus stations in the Primorsky Territory, refunds at ticket offices are not processed at all. The exact return procedure is described on the bus station page. We strongly recommend that you read this information before your trip. To return and exchange tickets purchased on our website, you must contact the address indicated on the page of the corresponding bus station.

If you miss the bus, can you return your ticket?

After clicking the Create button, the service will inform you exactly how you can return the ticket:

Yandex.Bus will send the application to the carrier. After processing it, the service will return the money to the card that was used to pay for the order.
At the register.

If you return your ticket through the ticket office, you may be refunded its value in cash, but this is not always possible. If you cannot get cash, fill out an application or put a return stamp on your ticket. Based on the document, the service will transfer money to the bank card with which the order was paid. Bus station rules determine the type of document:

Application - when the station employees send it to Yandex.Bus, the service will return your money.
Ticket with a return stamp.

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