Russian Government Decree 112 transportation of passengers. Rules for the passage of passengers and transportation of luggage on shuttle buses. Procedure for paying for travel and carrying hand luggage

The carrier is obliged to provide quality services to the required extent that satisfy the population's demand for movement and at the same time guarantee the safety of passengers. And also use vehicles efficiently and reduce transportation costs. The rules for organizing passenger transportation, enshrined in regulatory documents, are designed to ensure clear organization of the speedy delivery of passengers with the amenities they need.

General rules

The organization of passenger transportation is based on a systematic analysis of the direction and density of passenger flows using special techniques.

Based on the data received:

Realize Passenger Transportation can be an individual entrepreneur or a company that has received a special permit (license) for this type of activity.

The carrier, for the fee received from the passenger, undertakes, by providing a seat in the transport, to deliver the passenger to his destination. The right to travel is secured by contracts of carriage - a ticket, electronic or paper, and a baggage receipt. For discounted travel, as well as on rail and air transport, the ticket is issued using documents identifying the passenger and his right to the benefit. Resale or transfer of tickets to other persons is not permitted.

ON A NOTE! Traveling without a ticket, on a ticket that is counterfeit or issued to another person, or discount ticket without presenting a document certifying the right to the benefit, entails a fine for ticketless travel and payment for travel from the boarding point to the destination or the point at which the ticketless person leaves the transport. If it is impossible to determine the pick-up point of the free rider, the fare is calculated from the starting point of departure of the transport.

The general rules for the carriage of passengers define the following conditions:

reservations;
ticketing;
passenger services;
transportation of pets, luggage, hand luggage;
resolving conflict situations between passengers and carrier employees.

The carrier has the right to establish its own rules that do not contradict the general rules of passenger transportation and do not impair the quality of passenger service.

A passenger may be removed from transport if he:

drunk and disturbing public order, disturbing (disembarked by police officers);
in a painful condition, the manifestations of which disturb the peace of those around him, and there is no possibility of his separate accommodation (disembarked by doctors at the station where there are specialized medical institutions).

Custom and regular transportation

Passenger transportation can be divided according to the degree of passenger participation in determining the parameters of transportation.

The following transportations are highlighted:

1. Custom. The route, departure time, and stopping places are determined by the passenger. Transport is provided on the basis of a charter agreement, with conditions determined by agreement of the parties. When providing passenger taxi services, the freight agreement is concluded by the passenger directly with the driver. The passenger taxi has an orange lamp on the roof and a color scheme on the body. Inside there is information about the freighter, the driver, the body that controls the quality of transportation and the terms of payment for passenger taxi services.

2. Regular. They are carried out according to a predetermined schedule.

2.1. Stopping points are equipped with:

information signs;
protection from precipitation (for departures of more than 100 passengers per day);
or are located on the territory of train stations, bus stations (for departures of 250 people per day and the maximum departure interval of transport along routes is more than 2 hours).

2.2. Transport is equipped with route number signs, indicating the starting and final stop. The cabin must indicate the address, telephone number and name of the carrier, regulatory authority, fare, location of fire extinguishers and stop buttons, etc.

Types of passenger transportation and regulatory documents

Current versions of laws Russian Federation(RF) determine the conditions and basis for the interaction of transport structures among themselves, with users of transport services (passengers), taking into account the specifics of the types of transport used for transportation. The main regulations for each mode of transport are presented in Table 1.

Table 1.

Type of transportation by type of transport used	Regulatory documents of an industry and departmental nature that define the rules for organizing the transportation of passengers	Note
Rail transportation	“Charter of railway transport of the Russian Federation” dated January 10, 2003 N 18-FZ Decree of the Government of the Russian Federation dated 03/02/2005 N 111 “On approval”.	The organization of railway passenger transportation provides for the provision of work at the station information desk, ticket offices, waiting rooms and rest rooms, luggage storage. As well as restaurants and buffets, sanitary and hygienic premises. To issue a ticket and upon boarding, the carrier requires an identification document of the passenger.B commuter trains Smoking is prohibited (including in vestibules). On trains long distance Smoking is allowed only in vestibules on the non-boiler side. Passengers along the route can use: a set of bed linen; hot tea at a set price; boiled drinking water (for long-distance trains).
Air transportation	“Air Code of the Russian Federation” dated March 19, 1997 N 60-FZ. Order of the Ministry of Transport of Russia dated June 28, 2007 N 82 “On approval of Federal aviation regulations“General rules for air transportation of passengers, baggage, cargo and requirements for servicing passengers, shippers, consignees.”	The organization of passenger road transport in terms of the activities of passenger taxis is regulated by Art. 9 of the Law “On Amendments...” dated 04/21/2011 N 69-FZ.
Sea and river transportation.	“Convention on the Carriage of Passengers and Their Luggage by Sea” (Athens, 12/13/1974)

Organization of passenger transportation requires serious support:

analytical (research of passenger flows, route development, etc.);
administrative (organizing the work of drivers, monitoring the level of their professional training, etc.);
technical (preparation and equipment of transport; arrangement of stops, etc.).

Therefore, passenger transportation as a type of activity is subject to mandatory state licensing.

Decree of the Government of the Russian Federation of February 14, 2009 N 112
"On approval of the Rules for the transportation of passengers and luggage by road transport and urban ground electric transport"

In accordance with Article 3 of the Federal Law “Charter of Road Transport and Urban Ground Electric Transport”, the Government of the Russian Federation decides:

1. Approve the attached Rules for the transportation of passengers and luggage by road transport and urban ground electric transport.

2. To recognize as invalid:

Charter of Road Transport of the RSFSR, approved by Resolution of the Council of Ministers of the RSFSR dated January 8, 1969 N 12 (SP RSFSR, 1969, N 2 and 3, Art. 8);

Resolution of the Council of Ministers of the RSFSR dated November 28, 1969 N 648 “On changing and invalidating decisions of the Government of the RSFSR in connection with the reorganization of the Ministry of Automobile Transport and Highways of the RSFSR” (SP RSFSR, 1969, N 26, Art. 141);

Resolution of the Council of Ministers of the RSFSR dated September 17, 1974 N 510 “On the financial liability of motor transport enterprises and organizations, shippers and consignees for the improper use of containers when transporting goods by road” (SP RSFSR, 1974, N 24, Art. 134);

Resolution of the Council of Ministers of the RSFSR dated May 1, 1980 N 253 “On amendments to the Charter of Road Transport of the RSFSR” (SP RSFSR, 1980, N 13, Art. 106);

Resolution of the Council of Ministers of the RSFSR of March 20, 1984 N 101 (SP RSFSR, 1984, N 7, Art. 57);

Resolution of the Council of Ministers of the RSFSR dated November 18, 1988 N 474 “On streamlining the system of economic (property) sanctions applied to enterprises, associations and organizations” (SP RSFSR, 1988, N 23, Art. 135);

Resolution of the Council of Ministers of the RSFSR dated February 18, 1991 N 98 “On increasing the amount of fines for excess vehicle downtime and delay of containers, as well as amending the Charter of Road Transport of the RSFSR” (SP RSFSR, 1991, N 12, Art. 156);

Decree of the Government of the Russian Federation of May 26, 1992 N 347 “On strengthening the responsibility of shippers, consignees, railways, shipping companies, ports (piers), motor transport enterprises and organizations for violation of obligations for the transportation of goods" ( Russian newspaper, 1992, May 30);

Decree of the Government of the Russian Federation of February 12, 1994 N 95 “On increasing the amount of fines when transporting goods by rail, river and road transport” (Collected Acts of the President and Government of the Russian Federation, 1994, N 8, Art. 597);

Decree of the Government of the Russian Federation of April 28, 1995 N 433 “On increasing the amount of fines when transporting goods by water and road transport” (Collected Legislation of the Russian Federation, 1995, N 19, Art. 1762);

paragraph 5 of the amendments and additions that are made to the resolutions of the Government of the Russian Federation on issues railway transport, approved by Decree of the Government of the Russian Federation of August 8, 2003 N 476 (Collection of Legislation of the Russian Federation, 2003, N 33, Art. 3270).

3. In the Regulations on the implementation of cash payments and (or) settlements using payment cards without the use of cash register equipment, approved by Decree of the Government of the Russian Federation of May 6, 2008 N 359 “On the procedure for making cash payments and (or) settlements using payment cards without the use of cash register equipment" (Collection of Legislation of the Russian Federation, 2008, No. 19, Art. 2191):

b) add clause 5.1 in the following wording:

"5.1. Documents used in the provision of services for the transportation of passengers and luggage by road and urban ground electric transport must contain the details established by the Rules for the transportation of passengers and luggage by road transport and urban ground electric transport.";

c) paragraph 8 should be stated as follows:

"8. When filling out a document form, it must be ensured that at least 1 copy is completed at the same time, or the document form must have detachable parts, except for the following cases:

a) the regulatory legal acts of the federal executive authorities specified in paragraphs 5 and 6 of these Regulations establish a different procedure for filling out the document form;

b) all details of the document are filled in typographically when preparing the document form;

c) all or part of the document details are indicated in electronic form."

Rules
transportation of passengers and luggage by road and urban ground electric transport
(approved by Decree of the Government of the Russian Federation dated February 14, 2009 N 112)

With changes and additions from:

September 7, 2011, May 14, November 26, 2013, June 9, 2014, April 28, 2015, November 10, 2018

I. General provisions

1. These Rules establish the procedure for organizing various types of transportation of passengers and luggage provided for by the Federal Law "Charter of Road Transport and Urban Ground Electric Transport", including requirements for carriers, charterers and owners of facilities transport infrastructure, the conditions of such transportation, as well as the conditions for the provision of vehicles for such transportation.

2. The terms used in these Rules mean the following:

“bus station” - a transport infrastructure facility that includes a complex of buildings and structures located on a specially designated area designed to provide services to passengers and carriers when transporting passengers and luggage, providing the possibility of departure of more than 1000 people per day;

“bus station” is a transport infrastructure facility that includes a complex of buildings and structures located on a specially designated area designed to provide services to passengers and carriers when transporting passengers and luggage, providing the possibility of departure from 250 to 1000 people per day;

"luggage car"- a vehicle transporting luggage separately from passengers;

"commercial act"- a document certifying the shortage, damage or spoilage of luggage;

"conductor" - an official who sells tickets in a vehicle;

"passenger taxi" - a vehicle of category "M1" used for the transportation of passengers and luggage in accordance with a public charter agreement;

"taximeter" - equipment designed to calculate the cost of transporting passengers and luggage by passenger taxi based on established tariffs per unit of mileage and (or) unit of time for using the vehicle;

"vehicle category "M1"- a vehicle that is used to transport passengers and has, in addition to the driver’s seat, no more than 8 seats;

"vehicle category "M2"- a vehicle that is used to transport passengers has, in addition to the driver’s seat, more than 8 seats and whose maximum weight does not exceed 5 tons;

"vehicle category "M3"- a vehicle that is used to transport passengers, has more than 8 seats in addition to the driver’s seat and whose maximum weight exceeds 5 tons.

II. Regular transportation

3. Regular transportation of passengers and luggage is carried out according to schedules.

4. A schedule for regular transportation of passengers and baggage (hereinafter referred to as the schedule) is drawn up for each stopping point on the regular transportation route, which includes a mandatory stop. vehicle.

5. The schedule contains departure intervals for vehicles, including by time periods of the day, or a time schedule for the departure of vehicles from a stopping point.

6. The schedule regarding intercity transportation, in addition to the information specified in paragraph 5 of these Rules, contains a time schedule for the arrival of vehicles at the stopping point.

7. The schedule is posted at all stopping points on the regular transportation route, where a mandatory stop for the vehicle is provided.

8. If the need for regular transportation of passengers and baggage depends significantly on the time of year or days of the week, the schedule can be drawn up for the summer and autumn-winter periods of the year and (or) separately for working days, weekends and holidays.

9. Changes made to the schedule are brought to the attention of the population no later than 10 days before the start of regular transportation of passengers and baggage according to the changed schedule.

10. Schedules indicate local time.

11. Stopping of vehicles for boarding (disembarking) passengers is carried out at all stopping points on the route of regular transportation, with the exception of stopping points at which boarding (disembarking) passengers is carried out at their request.

12. Stopping of vehicles for boarding (disembarking) passengers at their request is carried out if:

a) the passenger in the vehicle will notify the conductor or driver in advance of the need to stop the vehicle at the appropriate stopping point;

b) there are people at the stopping point waiting for the vehicle to arrive.

13. The driver or conductor is obliged to warn passengers in the vehicle in advance about stopping points at which passengers can be picked up or dropped off at their request.

14. Stopping points are equipped with signs indicating where the vehicle stops for boarding (disembarking) passengers.

15. The following information is placed on signs (except for signs at stopping points located on the territory of bus stations and bus stations):

a) symbol of the vehicle (bus, trolleybus, tram) used for regular transportation of passengers and luggage;

b) name of the stopping point;

c) numbers of regular transportation routes that include a stopping point;

d) the name of the final stopping point of each regular transportation route;

e) schedule for all regular transportation routes that include a stopping point, with the exception of stopping points at which passengers are boarded (disembarked) at their request;

f) the inscription “On request” at stopping points where passengers are boarded (disembarked) at their request;

g) name, address and contact telephone numbers of the body providing control over the transportation of passengers and baggage.

16. In addition to the information provided for in paragraph 15 of these Rules, the signs may contain other information related to the regular transportation of passengers and luggage.

17. The final stopping points of regular transport routes at which vehicles arrive and which do not coincide with the points of departure are equipped with “No boarding” signs.

18. Stopping points from which more than 100 passengers depart per day, with the exception of stopping points located on the territory of bus terminals and bus stations, are equipped with protective equipment against precipitation, if this allows land adjacent to the stopping point.

19. A stopping point is located on the territory of a bus station or bus station, if the total number of passengers departing from the stopping point according to the general schedule for all regular transportation routes that include this stopping point is from 250 to 1000 people and more than 1000 people per day, respectively, and the maximum departure interval for vehicles on one or more regular transportation routes exceeds 2 hours.

21. A passenger has the right to free use of waiting rooms and toilets located in the buildings of a bus station, bus station, if he has a ticket confirming the right to travel along a regular transport route, which includes a stopping point located on the territory of this bus station or bus station:

within the time established by the owner of the bus station, bus station, but not less than 2 hours from the actual time of arrival of the vehicle - for a stopping point that is the destination;

during the validity period of the ticket (taking into account the actual delay in departure and (or) late arrival of the vehicle) - for other stopping points.

22. The operating hours of the bus station must correspond to the schedule of arrival and departure of vehicles.

23. On the front side of the main building of a bus station, a bus station with non-24-hour operating hours, a general schedule for all regular transportation routes must be posted, which includes a stopping point located on the territory of the bus station, bus station, or an information terminal for providing information about the arrival and departure of vehicles .

24. The following information should be posted in the main building of the bus station:

a) a general schedule for all regular transportation routes, which include a stopping point located on the territory of a bus station or bus station;

b) a diagram of the location and numbering of seats in vehicles that depart from a stopping point located on the territory of a bus station or bus station;

c) a diagram of regular transportation routes, which includes a stopping point located on the territory of a bus station or bus station;

d) rules for using the services of a bus station or bus station.

25. The information provided for in paragraph 24 of these Rules is posted in a convenient place for familiarization with it in the ticket office, waiting room of a bus station or bus station, as well as in other places at the discretion of the owner of the bus station or bus station.

26. The general schedule for all regular transportation routes, which include a stopping point located on the territory of a bus station, must contain information about the arrival and departure of vehicles on each regular transportation route, including days of the week and time (in hours and minutes):

a) arrival of the vehicle at the stopping point;

b) departure of the vehicle from the stopping point;

c) arrival of the vehicle at the final points of the regular transportation route.

27. The scheme of regular transportation routes is presented in the form of a conventional graphic image of the route of vehicles from the stopping point of the bus station, bus station to the final points of the regular transportation routes. The specified diagram is posted in the waiting room or ticket office of a bus station or bus station. The following information is written on the diagram using symbols:

A) settlements, where stopping points are located on regular transportation routes;

b) numbers of regular transportation routes passing through the settlements indicated on the diagram.

28. On the territory and in the main building of the bus station, bus station, information about the location of the main services and premises of the bus station, bus station intended to serve passengers and carriers, including waiting rooms, ticket offices, mother’s rooms and child (if available), food stations (if available), first aid medical station (if available), luggage storage (if available), toilets, and also indicates the direction of movement to them and to vehicles on the corresponding routes.

29. Vehicles used for regular transportation of passengers and luggage are equipped with regular transportation route indicators, which are located:

30. The names of the starting and final stopping points and the number of the regular transportation route are indicated on the regular transportation route indicator, placed above the windshield of the vehicle and (or) in the upper part of the windshield.

31. The height of the regular transport route indicator placed on the windshield must not exceed 140 mm, and the height of the regular transport route indicator placed on the windshield of vehicles of category "M3" - the minimum distance between the upper edge of the windshield and the upper boundary of its zone cleaning with a glass cleaner.

32. The regular transport route indicator, placed on the right side of the body along the vehicle’s path, contains the number of the regular transport route, as well as the names of the starting, final and main intermediate stopping points.

33. The regular transportation route indicator placed on the rear window of the vehicle is marked with the regular transportation route number.

34. It is allowed to use information electronic scoreboard as a route indicator for regular services.

35. In a vehicle with 2 or more doors through which passengers enter, with the exception of vehicles of category "M2", a sign with the inscription "Entrance" is fixed above each door on the outside or the inscription "Entrance" is applied.

36. The full or short name of the carrier is indicated above the windshield and (or) on the right side of the body along the direction of the vehicle.

37. The following information is placed inside a vehicle used for regular transportation of passengers and luggage:

a) the name, address and telephone number of the carrier, the surname of the driver, and if there is a conductor, also the surname of the conductor;

b) name, address and contact telephone numbers of the body providing control over the transportation of passengers and baggage;

c) seat numbers, except for cases when the vehicle is used for regular transportation on tickets that do not indicate the seat number;

d) the cost of travel, hand luggage and baggage transportation;

e) signs of seats for passengers with children and people with disabilities, except for cases when the vehicle is used for regular transportation on tickets that indicate the seat number;

f) indicators of fire extinguisher locations;

g) indicators of the location of vehicle stop buttons;

h) emergency exit signs and rules for using such exits;

i) rules for using a vehicle or an extract from such rules.

38. In a vehicle with 2 or more doors through which passengers exit, with the exception of vehicles of category "M2", a sign with the inscription "Exit" is fixed above each door on the inside or the inscription "Exit" is applied.

39. Instead of the signs provided for in subparagraphs “d” - “h” of paragraph 37 of these Rules, the use of appropriate symbolic images (pictograms) is allowed.

40. In addition to the information specified in paragraph 37 of these Rules, other information related to the regular transportation of passengers and luggage may be placed inside the vehicle.

41. In order to verify compliance with the requirements for registration and equipment of vehicles provided for in paragraphs 37 and 38 of these Rules, the carrier is obliged to allow officials of the federal executive authorities authorized to carry out such an inspection into the vehicle.

42. Travel of passengers on regular transport routes is carried out using tickets.

43. The ticket must contain the required details. Forms and mandatory ticket details are presented in Appendix No. 1. Additional details may be placed on the ticket.

44. If on a regular transportation route tariffs are applied that take into account different levels of service in the vehicle (the presence of air conditioning, a VCR, a toilet, luggage racks, sun blinds, individual lighting and ventilation, the provision of food, newspapers, magazines, modern design and comfortable accommodation seats, etc.), the carrier has the right to indicate in the ticket the details that determine the class of service. In this case, the carrier informs passengers in advance about the class of service.

45. In the case of using tickets in which all or part of the details are indicated in electronic form, the carrier, when a passenger contacts him, is obliged to provide him with information about all the ticket details indicated in electronic form, including the expiration date of the ticket and the remaining number of trips.

46. In the case of using tickets that are recognized as valid if there is a cancellation mark, the inscription “Invalid without a cancellation mark” is placed on them.

47. If, in accordance with the legislation of the Russian Federation, personal data about passengers is subject to transfer to automated centralized databases of personal data about passengers, regular transportation carried out using personalized tickets.

48. The ticket must contain explanations of the details containing abbreviations, codes or symbols. If there is insufficient space on the ticket, the specified explanations must be brought to the attention of passengers in any accessible form.

49. Tickets for travel on urban and suburban routes are sold:

a) in vehicles (conductors or drivers);

b) at specialized points and other places where tickets are sold outside of vehicles.

50. The sale of tickets for intercity travel is carried out at the ticket offices of bus stations, bus stations or other ticket sales points, and in the absence of such points - by drivers or conductors directly when passengers board the vehicle before it departs from the stopping point.

51. The sale of tickets for intercity travel begins at least 10 days in advance and ends 5 minutes before the departure of the vehicle.

52. The sale of a ticket may be refused if the capacity provided for by the design of the vehicle is exceeded, or if transportation is carried out only with the provision of a seat in the absence free seats for sitting. Monitoring compliance with capacity standards and the availability of free seats is carried out by the conductor, and in the absence of a conductor - by the driver.

53. In case of termination of a trip in the provided vehicle due to its malfunction, accident or other reasons, passengers have the right to use the purchased ticket to travel in another vehicle specified by the carrier. The transfer of passengers to another vehicle is organized by the conductor or driver of the vehicle for which the tickets were purchased.

54. Items are allowed to be carried as part of hand luggage, regardless of the type of packaging.

55. Ensuring the integrity and safety of hand luggage is the responsibility of the passenger. Placing hand luggage in places intended for sitting, in the aisle between seats, near the entrance or exit of a vehicle, including an emergency vehicle, is prohibited.

56. Allowances for hand luggage and baggage, including free baggage, are established by the carrier taking into account the requirements provided for in Article 22

57. Carriage of hand luggage, the quantity or size of which exceeds the established free baggage allowance, is carried out in the presence of a receipt for the carriage of hand luggage.

58. The receipt for carriage of hand luggage must contain the required details, which are presented in Appendix No. 2. Additional details may be placed on the receipt, taking into account special conditions carrying out regular transportation of passengers and luggage.

59. Baggage handed over to the carrier is transported in the luggage compartment of the vehicle used to transport the passenger, or separately from the passenger in a luggage car.

60. Loading and unloading of luggage transported in the luggage compartments of vehicles is carried out by the passenger.

61. Baggage is accepted for transportation without opening the container or packaging.

62. Foul-smelling and dangerous (flammable, explosive, toxic, corrosive and other) substances, bladed weapons and firearms without covers and packaging, as well as things (objects) that contaminate vehicles or clothing are not allowed for carriage as baggage or as part of hand luggage. passengers. It is allowed to carry animals and birds in hand luggage in cages with a solid bottom (baskets, boxes, containers, etc.), if the dimensions of these cages (baskets, boxes, containers, etc.) meet the requirements provided for in paragraph 56 of these Rules.

63. Containers and packaging must ensure the integrity and safety of luggage during the entire period of transportation.

64. Transportation of food products, including perishables, in luggage compartments of vehicles and luggage cars without support temperature regime carried out under the responsibility of the sender without declaring the value of this baggage.

65. The delivery of baggage to the carrier is documented using a baggage receipt.

66. The baggage receipt must contain the required details. The forms and mandatory details of baggage receipts are presented in Appendix No. 3. Additional details may be placed on the baggage receipt, taking into account the special conditions for regular transportation of passengers and luggage.

67. A baggage tag is attached to each piece of baggage, a copy of which is given to the passenger.

68. When checking in baggage with a declared value for transportation, the baggage receipt shall indicate the declared value of the baggage, as well as the amount of the additional fee for accepting baggage with a declared value for transportation.

69. When checking in several pieces of luggage for transportation, the passenger has the right to indicate in the baggage receipt the declared value of each piece or the total amount of the declared value of all pieces.

70. Baggage is issued to the person who presents the luggage receipt and luggage tag. In case of loss of a baggage receipt or baggage tag, the baggage may be handed over to a person who proves his right to it by indicating in writing the exact characteristics of the items included in the baggage.

71. At the request of the passenger, luggage can be given to him along the route, if the time the vehicle is parked at the stop point where the passenger wishes to receive his luggage and the loading conditions of the luggage compartment of the vehicle allow this. In this case, the passenger is obliged to warn the driver in advance about the desire to receive luggage along the route. If baggage is issued to a passenger along the route, money for the untraveled distance will not be returned.

72. Acceptance of baggage for transportation by baggage car is carried out upon presentation of a ticket.

73. Baggage checked in for transportation by a baggage car must not impede loading and placement in the baggage car, or cause damage to the luggage of other passengers.

74. Baggage, the packaging of which has defects that do not cause fear of its loss or damage, may be accepted for transportation by baggage truck, with these defects indicated in the transportation documents.

75. Baggage delivered by a baggage truck is issued at the destination no later than the day the passenger arrives at this point in accordance with the passenger carriage contract.

76. For storage of baggage that is not claimed at its destination for more than 24 hours from the date of its delivery by baggage truck (incomplete days are considered full), a fee is charged in the amount established by the carrier. If baggage arrives at its destination before the passenger, no fee is charged for storing such baggage from the day it is delivered until the day following the day the passenger arrives.

77. If loss, shortage of items or damage (damage) to luggage is detected, the carrier, at the request of the person who presented the luggage receipt and luggage tag, draws up a commercial act in 2 copies, one of which is handed over to the specified person for filing a claim with the carrier.

78. If the luggage, for the loss or shortage of which the carrier has paid appropriate compensation, is subsequently found, this luggage is returned to the bearer of the commercial act, subject to the return of the money previously paid to him for the loss or shortage of this luggage.

79. Refunds for travel, baggage transportation and carry-on luggage are made at the ticket sales point where the passenger purchased the ticket, as well as at other ticket sales points specified by the carrier.

80. Money is issued to the passenger against his signature in the statements for accepting tickets, baggage receipts and receipts for the carriage of hand luggage, which indicate the date and route number of regular transportation, the number and cost of the ticket, baggage receipt and receipt for the carriage of hand luggage.

81. Redemption of a ticket, baggage receipt and hand luggage receipt is confirmed by the signature of the ticket sales point cashier.

82. The availability of tickets, baggage receipts and hand luggage receipts for passengers is controlled by officials, authorized carriers, as well as other persons who are entrusted with such control in accordance with federal laws or the laws of constituent entities of the Russian Federation (hereinafter referred to as the controller).

If regular transportation is carried out using personalized tickets provided for in paragraph 47 of these Rules, passengers are boarded into the vehicle upon presentation of a personalized ticket to the controller, as well as an identification document of the passenger in accordance with the legislation of the Russian Federation (for children under 14 years of age - certificate birth certificate), on the basis of which a personalized ticket was issued.

83. A person who is stowaway is:

a) found during inspection in a vehicle without a ticket;

b) presenting a ticket without a cancellation mark, if cancellation of the ticket is mandatory;

c) who presented a counterfeit ticket;

d) who presented a ticket that has expired or which contains a surname and number of an identity document that do not correspond to the surname and number indicated in the identity document presented by this person;

e) who presented a previously used ticket;

f) presenting a ticket intended for a person who has been granted an advantage in paying for travel, and not having with him a document confirming the right to provide the specified advantage.

84. A person who is a ticketless person pays for travel from the point of embarkation to the point of destination in the manner established by the carrier. If the specified person declares a desire to leave the vehicle, payment is required for travel to the point at which such person leaves the vehicle. If it is impossible to determine the pick-up point, the fare is calculated from the initial point of departure of the vehicle.

85. A ticket intended for a person who has been granted an advantage in paying for travel, if a document confirming the right to the specified advantage is not provided, is confiscated. The confiscation of a ticket is documented by an act, the first copy of which is handed over to the person who presented the specified ticket.

86. In the case of transportation of children traveling with a passenger, controllers have the right to require such passenger to present documents confirming the age of the child (birth certificate or parents’ passport with a record of the child’s birth).

87. If luggage or hand luggage is found in a vehicle, the transportation or transportation of which is subject to payment and for which a baggage receipt or a receipt for the carriage of hand luggage is not issued, the owner of this luggage or this hand luggage is obliged to pay for their transportation from the point of embarkation to the destination in the manner established by the carrier. If the owner of the specified baggage or specified hand luggage declares a desire to leave the vehicle, transportation of the luggage or carriage of hand luggage to the point at which this owner leaves the vehicle is subject to payment. If the boarding point cannot be determined, the cost of transporting baggage or carrying hand luggage is calculated from the initial point of departure of the vehicle.

88. Payment of the cost of travel, transportation of baggage and carriage of hand luggage, provided for in paragraphs 84 and 87 of these Rules, does not exempt from payment of fines for travel without a ticket, transportation of baggage without payment and transportation of hand luggage in excess of the established free baggage allowance established by the Code of the Russian Federation on Administrative offenses and laws of the constituent entities of the Russian Federation.

III. Transportation of passengers and luggage upon request

89. Transportation of passengers and luggage upon request is carried out by a vehicle provided on the basis of a charter agreement, the terms of which are determined by agreement of the parties in accordance with Article 27 of the Federal Law “Charter of Motor Transport and Urban Ground Electric Transport”.

90. The charter agreement may provide for the use of vehicles for the transportation of a certain group of persons or an indefinite number of persons.

91. A charter agreement providing for the use of vehicles for the transportation of a certain group of persons establishes the procedure for admitting these persons to board the vehicle in accordance with paragraph 92 of these Rules.

92. Boarding of persons specified in the charter agreement into a vehicle provided for registered transportation passengers and luggage, is carried out upon presentation by these persons to the charterer of documents (service identification, excursion vouchers, etc.) certifying their right to travel in this vehicle, and (or) in accordance with the list of passengers presented to the charterer by the charterer.

93. A charter agreement may be concluded in the form of an order for the provision of a vehicle for the transportation of passengers and luggage, issued by the charterer. The specified work order must contain the required details, which are presented in Appendix No. 4. In the work order for the provision of a vehicle for the transportation of passengers and luggage, it is allowed to place additional details that take into account the special conditions for the transportation of passengers and luggage under orders.

94. The charter agreement or a copy thereof, as well as the work order for the provision of a vehicle for the transportation of passengers and luggage, if the charter agreement is concluded in the form of the specified work order, are kept by the driver from the beginning to the end of the transportation of passengers and luggage according to the order and are presented mandatory at the request of officials of federal executive authorities authorized to monitor the availability of such documents among drivers.

95. A vehicle provided for the transportation of passengers and luggage on request is marked with signs with the inscription “Custom” placed:

a) above the windshield of the vehicle and (or) in the upper part of the windshield;

b) on the right side of the body along the direction of the vehicle;

c) on the rear window of the vehicle.

96. The height of the plate placed on the windshield must not exceed 140 mm, and the height of the plate placed on the windshield of vehicles of category "M3" must not exceed the minimum distance between the upper edge of the windshield and the upper boundary of its cleaning zone with a windshield wiper.

97. The short name of the freighter is indicated above the windshield and (or) on the right side of the body along the direction of the vehicle.

98. If the charter agreement provides for the use of vehicles for the transportation of an indefinite number of persons, a route indicator is installed on the right side of the body along the direction of the vehicle, on which the names of the starting and ending points, as well as intermediate stopping points of the route (if any), are placed.

99. Passenger pick-up (disembarkation) points used for transportation of an indefinite number of persons are equipped with signs on which the following information is posted:

a) a conventional image of a vehicle (bus, trolleybus and tram) used to transport passengers and luggage on request;

b) names of the final and intermediate points of boarding (disembarkation) of passengers;

c) the start and end time of vehicle movement along the route;

d) schedule (for transportation of passengers and baggage carried out according to a schedule);

e) name, address and contact telephone numbers of the body providing control over the transportation of passengers and baggage.

100. Passenger pick-up (disembarkation) points used for transportation of an indefinite number of persons may be combined with stopping points on regular transport routes.

101. In addition to the information specified in paragraph 99 of these Rules, in addition to the information specified in paragraph 99 of these Rules, other information related to the transportation of passengers and baggage according to orders may be placed on the signs of passenger pick-up (disembarkation) points used for transportation of an indefinite number of persons.

IV. Transportation of passengers and luggage by taxi

102. Transportation of passengers and luggage by passenger taxi is carried out on the basis of a public charter agreement concluded by the charterer directly with the driver of the passenger taxi or by accepting the charterer’s order for execution by the charterer.

103. The charterer’s order is accepted using any means of communication, as well as at the location of the charterer or his representative.

104. The charterer is obliged to register the charterer’s order accepted for execution in the registration log by entering the following information into it:

a) order number;

b) date of acceptance of the order;

c) order completion date;

d) place of pickup of a passenger taxi;

e) brand of passenger taxi, if the charter agreement provides for the choice by the charterer of the brand of passenger taxi;

f) the planned time of delivery of a passenger taxi.

105. In addition to the information specified in paragraph 104 of these Rules, the registration log may contain other information related to the transportation of passengers and luggage by passenger taxis.

106. The number of the order accepted for execution is communicated to the charterer.

107. Upon arrival of a passenger taxi at the place of its delivery, the charterer informs the charterer of the location, state registration plate, make and body color of the passenger taxi, as well as the surname, first name and patronymic of the driver and the actual time of delivery of the passenger taxi.

108. When traveling to a permanent parking place after the end of the working day, a passenger taxi can be provided for transportation only to a destination located near the permanent parking place.

109. The route for transporting passengers and luggage by passenger taxi is determined by the charterer. If the specified route is not determined, the passenger taxi driver is obliged to carry out transportation along the shortest route.

110. Payment for the use of a passenger taxi provided for the transportation of passengers and luggage is determined regardless of the actual mileage of the passenger taxi and the actual time of use (in the form of a fixed fee) or on the basis of established tariffs, based on the actual distance of transportation and (or) actual time use of passenger taxis, determined in accordance with the readings of the taximeter, which in this case is equipped with the passenger taxi.

111. The charterer issues to the charterer a cash receipt or a receipt in the form of a strict reporting form confirming payment for the use of a passenger taxi. The specified receipt must contain the required details, which are presented in Appendix No. 5. In the receipt for payment for the use of a passenger taxi, it is allowed to place additional details that take into account the special conditions for the transportation of passengers and luggage by passenger taxis.

112. In a passenger taxi, it is allowed to carry as hand luggage things that freely pass through doorways, do not dirty or damage the seats, and do not interfere with the driver’s control of the passenger taxi and the use of rear-view mirrors.

113. Baggage is transported in the luggage compartment of a passenger taxi. The dimensions of the luggage must allow it to be transported with the luggage compartment lid closed.

114. In passenger taxis it is prohibited to transport smelly and dangerous (flammable, explosive, toxic, corrosive, etc.) substances, bladed weapons and firearms without covers and packaging, things (objects) that contaminate vehicles or passengers’ clothing. It is allowed to transport in passenger taxis dogs in muzzles with leashes and bedding, small animals and birds in cages with a solid bottom (baskets, boxes, containers, etc.), if this does not interfere with the driver of driving a passenger taxi and using rear-view mirrors.

115. A passenger taxi is equipped with an orange identification lamp, which is installed on the roof of the vehicle and turns on when the passenger taxi is ready to transport passengers and luggage.

116. A color scheme is applied to the body of a passenger taxi, which is a composition of squares of contrasting colors arranged in a checkerboard pattern.

117. The following information is placed on the front panel of a passenger taxi to the right of the driver:

a) full or short name of the charterer;

b) terms of payment for using a passenger taxi;

V) business card driver with photo;

d) name, address and contact telephone numbers of the body providing control over the transportation of passengers and baggage.

118. A passenger taxi must contain rules for using the relevant vehicle, which are provided to the charterer upon his request.

119. A passenger taxi traveling to a permanent parking place is equipped with a sign with the inscription “To the park”, which is placed in the upper part of the windshield. The height of this plate must not exceed 140 mm.

120. To verify compliance with the requirements for registration and equipment of passenger taxis provided for in paragraphs 110 and these Rules, the charterer is obliged to allow government officials authorized to carry out such an inspection into the passenger taxi.

121. The taxi rank is equipped with an information sign containing the following information:

a) the inscription “Taxi rank”;

b) operating hours of the taxi rank;

c) name, address and contact telephone numbers of the body providing control over the transportation of passengers and baggage.

V. Forgotten and found things

122. Persons who find forgotten items in a vehicle or on the territory of a bus station or bus station are required to report this to the conductor (driver) or an authorized official of the owner of the bus station or bus station.

123. The conductor (driver) or an authorized official of the owner of the bus station, bus station, who received a message about the discovery of forgotten items, organizes a check for the absence of items in these items that threaten the life and health of passengers, road transport workers and urban ground electric transport.

124. If the check does not establish the presence of items in the forgotten things that threaten the life and health of passengers, workers of road transport and urban ground electric transport, the conductor (driver) or an authorized official of the owner of the bus station, the bus station that organized such a check, draw up a general act With detailed description the appearance of the things found and the circumstances of their discovery. A copy of the act is issued to the person who discovered the forgotten items.

125. The conductor (driver) transfers forgotten and found items in the vehicle, along with a receipt against receipt, for storage to the authorized official of the owner of the bus station, bus station, which is located in final destination route of regular transportation, or an authorized official of the carrier or charterer.

126. Found and unclaimed items after the expiration of the storage period established by the owner of the bus station, bus station, carrier or charterer are subject to sale in the manner prescribed by Part 10 of Article 22 of the Federal Law “Charter of Road Transport and Urban Ground Electric Transport”.

127. If, at the end of an intercity trip, a passenger who has arrived at an intermediate stopping point on the transportation route discovers that he has forgotten things in the vehicle, this passenger has the right to contact the duty officer of any bus station or bus station where this vehicle stops. The duty officer of a bus station, bus station, upon a written application from a passenger, is obliged to immediately send a telegram, fax, e-mail message or telephone message to the nearest bus station, bus station along the route of the vehicle, indicating in them the place occupied by the passenger, a description of the forgotten things and the requirement to forward them to the passenger's location. In such cases, all costs associated with the return of items (sending a telegram, fax or telephone message, packaging, transportation, etc.) are borne by their owner.

128. A person who has demanded the release of found things must prove his right to them by indicating in writing the exact characteristics of the things.

129. When receiving things, the person who demanded their release must pay for the services provided to him by the owner of the bus station, bus station, carrier or freighter who issued the found things, and also issue a receipt for the receipt of things indicating in it his permanent place of residence and the number of the document certifying his personality.

VI. The procedure for filing claims and drawing up reports

130. The circumstances that are the basis for the emergence of liability of carriers, charterers, charterers and passengers when transporting passengers and baggage or providing vehicles for transporting passengers and baggage are certified by commercial acts and acts of general form.

131. A commercial act is drawn up when the following circumstances are identified:

a) discrepancy between the name and number of pieces of baggage and the data specified in the baggage receipt;

b) damage (damage) to luggage;

c) absence of baggage indicated in the baggage receipt;

d) detection of unclaimed baggage.

132. A commercial act is drawn up by the carrier on the day the circumstances subject to formalization by the act are discovered. If the commercial act cannot be drawn up within the specified period, it must be drawn up within the next 24 hours.

133. The commercial act is drawn up in 2 copies and filled out without blots or any corrections.

134. The commercial act must contain the following information:

a) a description of the condition of the luggage and the circumstances under which it was discovered to be unsafe;

b) information on whether the baggage was loaded, placed and secured correctly;

c) a description of the violation of the requirements for loading, stowing or securing baggage.

135. The commercial act is signed by the carrier, as well as by the passenger if he participates in checking the baggage. At the request of the passenger, the carrier is obliged to issue a commercial act within 3 days. If the carrier refuses to draw up a commercial act or when drawing up a commercial act in violation of established requirements, the passenger submits to the carrier a statement of such violations in writing. The carrier is obliged to give the passenger a reasoned response to the application within 3 days. If the validity of the application is confirmed, the passenger will not be charged for storing luggage during the time spent on drawing up the commercial act.

136. If other circumstances are identified that are not provided for in paragraph 131 of these Rules, acts of general form are drawn up.

137. Claims arising in connection with the transportation of passengers and luggage or the provision of vehicles for the transportation of passengers and luggage are presented to carriers or charterers at their location.

138. The claim is accompanied by following documents, confirming the applicant’s right to file a claim, or copies thereof, certified in the prescribed manner:

a) commercial act - in case of damage, shortage or damage to baggage accepted for transportation;

b) a general form act - in case of delay in delivery of baggage or termination of transportation of passengers and baggage on order at the initiative of the charterer;

c) ticket - in case of delay in departure or delay in arrival of a vehicle performing regular transportation of passengers and luggage in intercity traffic;

d) a charter agreement or work order for the provision of a vehicle for the transportation of passengers and luggage - in the event of failure to provide a vehicle for the transportation of passengers and luggage as ordered.

Appendix No. 1
to the Rules for the carriage of passengers and
luggage by road and
urban ground
electric transport

Forms and required ticket details

With changes and additions from:

1. The following forms of tickets are allowed:

a) form N 1 - single ticket for travel on suburban and intercity routes with a fixed date and time of departure;

b) form N 2 - one-time ticket for travel in the city and commuter service with an open departure date within the specified period;

c) form No. 3 - a one-time ticket for travel in urban and suburban traffic in the vehicle in which the ticket was purchased;

d) form N 4 - ticket durable for travel in urban and suburban traffic, granting the right to a fixed number of trips during a specified period of validity;

e) form N 5 - a long-term ticket for travel in urban and suburban traffic, granting the right to travel within a fixed amount;

f) form No. 6 - a long-term ticket for travel in urban and suburban traffic, granting the right to an unlimited number of trips during the specified period of validity;

g) form N 7 - one-time personalized ticket.

2. Ticket in form N 1

d) ticket validity area;

e) date of departure;

f) time of departure;

g) date of arrival;

h) time of arrival;

k) date of ticket sale;

l) time of ticket sale.

3. A ticket in Form No. 2 must include the following mandatory details:

a) name, series and number of the ticket;

b) name of the organization that issued the ticket;

c) the type of vehicle transporting the passenger;

d) the period of use of the ticket;

e) ticket validity area;

e) the cost of the ticket.

4. A ticket in Form No. 3 must include the following mandatory details:

a) name, series and number of the ticket;

b) name of the organization that issued the ticket;

c) the type of vehicle transporting the passenger;

d) the cost of the ticket.

5. A ticket in Form No. 4 must include the following mandatory details:

a) name, series and number of the ticket;

b) name of the organization that issued the ticket;

c) the type of vehicle transporting the passenger;

d) number of trips;

e) period of use of the ticket;

f) validity period of the ticket;

g) ticket validity area;

h) ticket price;

i) the number of unused trips.

6. A ticket in Form No. 5 must include the following mandatory details:

a) name, series and number of the ticket;

b) name of the organization that issued the ticket;

c) the type of vehicle transporting the passenger;

d) the amount deposited;

e) ticket validity area;

f) the balance of the deposited amount.

7. A ticket in Form No. 6 must include the following mandatory details:

a) name, series and number of the ticket;

b) name of the organization that issued the ticket;

c) the type of vehicle transporting the passenger;

"On approval of the Rules for the transportation of passengers and luggage by road transport and urban ground electric transport"

GOVERNMENT OF THE RUSSIAN FEDERATION

RESOLUTION
dated February 14, 2009 N 112

ON APPROVAL OF THE RULES FOR TRANSPORTATION OF PASSENGERS AND BAGGAGE BY ROAD TRANSPORT AND URBAN GROUND ELECTRIC TRANSPORT

from 09/07/2011 N 757, from 05/14/2013 N 411, from 11/26/2013 N 1073, from 06/09/2014 N 528, from 04/28/2015 N 410)

1. Approve the attached Rules for the transportation of passengers and luggage by road transport and urban ground electric transport.

2. To recognize as invalid:

Resolution of the Council of Ministers of the RSFSR dated May 1, 1980 N 253 “On amendments to the Charter of Road Transport of the RSFSR” (SP RSFSR, 1980, N 13, Art. 106);

Resolution of the Council of Ministers of the RSFSR of March 20, 1984 N 101 (SP RSFSR, 1984, N 7, Art. 57);

dated May 26, 1992 N 347 “On strengthening the liability of shippers, consignees, railways, shipping companies, ports (piers), motor transport enterprises and organizations for violations of obligations for the transportation of goods” (Rossiyskaya Gazeta, 1992, May 30);

a) in the first paragraph of clause 3, replace the words “clauses 5 and 6” with the words “clauses 5-6”;

b) add clause 5.1 in the following wording:

a) the regulatory legal acts of the federal executive authorities specified in paragraphs 5 and 6 of these Regulations establish a different procedure for filling out the document form;

b) all details of the document are filled in typographically when preparing the document form;

c) all or part of the document details are indicated in electronic form."

Chairman of the Government
Russian Federation
V. PUTIN

APPROVED
Government resolution
Russian Federation
dated February 14, 2009 N 112

RULES
TRANSPORTATION OF PASSENGERS AND BAGGAGE BY ROAD TRANSPORT AND URBAN GROUND ELECTRIC TRANSPORT

(as amended by Resolutions of the Government of the Russian Federation dated 09/07/2011 N 757, dated 05/14/2013 N 411, dated 11/26/2013 N 1073, dated 06/09/2014 N 528, dated 04/28/2015 N 410)

I. General provisions

1. These Rules establish the procedure for organizing various types of transportation of passengers and baggage, provided for by the Federal Law "Charter of Road Transport and Urban Ground Electric Transport", including requirements for carriers, charterers and owners of transport infrastructure, conditions for such transportation, as well as conditions for providing vehicles for such transportation.

2. The terms used in these Rules mean the following:

"luggage vehicle" - a vehicle that transports luggage separately from passengers;

“commercial act” - a document certifying the shortage, damage or deterioration of baggage;

"conductor" - an official who sells tickets in a vehicle;

"passenger taxi" - a vehicle of category "M_1", used for the transportation of passengers and luggage in accordance with a public charter agreement;

"vehicle of category "M_1" - a vehicle that is used to transport passengers and has, in addition to the driver's seat, no more than 8 seats;

"vehicle of category "M_2" - a vehicle that is used to transport passengers, has, in addition to the driver's seat, more than 8 seats and the maximum weight of which does not exceed 5 tons;

"vehicle of category "M_3" - a vehicle that is used to transport passengers, has, in addition to the driver's seat, more than 8 seats and whose maximum weight exceeds 5 tons.

II. Regular transportation

3. Regular transportation of passengers and luggage is carried out according to schedules.

5. The schedule contains departure intervals for vehicles, including by time periods of the day, or a time schedule for the departure of vehicles from a stopping point.

6. The schedule regarding intercity transportation, in addition to the information specified in paragraph 5 of these Rules, contains a time schedule for the arrival of vehicles at the stopping point.

7. The schedule is posted at all stopping points on the regular transportation route, where a mandatory stop for the vehicle is provided.

10. Schedules indicate local time.

12. Stopping vehicles for boarding (disembarking) passengers at their request is carried out if:

a) the passenger in the vehicle will notify the conductor or driver in advance of the need to stop the vehicle at the appropriate stopping point;

b) there are people at the stopping point waiting for the vehicle to arrive.

13. The driver or conductor is obliged to warn passengers in the vehicle in advance about stopping points at which passengers can be picked up or dropped off at their request.

14. Stopping points are equipped with signs indicating where the vehicle stops for boarding (disembarking) passengers.

15. The following information is placed on signs (except for signs at stopping points located on the territory of bus stations and bus stations): (as amended by Decree of the Government of the Russian Federation dated November 26, 2013 N 1073)

a) symbol of the vehicle (bus, trolleybus, tram) used for regular transportation of passengers and luggage;

b) name of the stopping point;

c) numbers of regular transportation routes that include a stopping point;

d) the name of the final stopping point of each regular transportation route;

e) schedule for all regular transportation routes that include a stopping point, with the exception of stopping points at which passengers are boarded (disembarked) at their request;

f) the inscription “On request” at stopping points where passengers are boarded (disembarked) at their request;

g) name, address and contact telephone numbers of the body providing control over the transportation of passengers and baggage.

16. In addition to the information provided for in paragraph 15 of these Rules, the signs may contain other information related to the regular transportation of passengers and luggage.

17. The final stopping points of regular transportation routes at which vehicles arrive and which do not coincide with the points of departure are equipped with “No boarding” signs.

20. Minimum requirements for the equipment of bus terminals and bus stations are established by the Ministry of Transport of the Russian Federation. (as amended by Decree of the Government of the Russian Federation dated November 26, 2013 N 1073)

within the time established by the owner of the bus station, bus station, but not less than 2 hours from the actual time of arrival of the vehicle - for a stopping point that is the destination; (as amended by Decree of the Government of the Russian Federation dated April 28, 2015 N 410)

during the validity period of the ticket (taking into account the actual delay in departure and (or) late arrival of the vehicle) - for other stopping points. (as amended by Decree of the Government of the Russian Federation dated April 28, 2015 N 410)

22. The operating hours of the bus station must correspond to the schedule of arrival and departure of vehicles. (as amended by Decree of the Government of the Russian Federation dated November 26, 2013 N 1073)

24. The following information should be posted in the main building of the bus station: (as amended by Decree of the Government of the Russian Federation dated November 26, 2013 N 1073)

a) a general schedule for all regular transportation routes, which include a stopping point located on the territory of a bus station or bus station; (as amended by Decree of the Government of the Russian Federation dated November 26, 2013 N 1073)

b) a diagram of the location and numbering of seats in vehicles that depart from a stopping point located on the territory of a bus station or bus station; (as amended by Decree of the Government of the Russian Federation dated November 26, 2013 N 1073)

c) a diagram of regular transportation routes, which includes a stopping point located on the territory of a bus station or bus station; (as amended by Decree of the Government of the Russian Federation dated November 26, 2013 N 1073)

d) rules for using the services of a bus station or bus station. (as amended by Decree of the Government of the Russian Federation dated November 26, 2013 N 1073)

a) arrival of the vehicle at the stopping point; (as amended by Decree of the Government of the Russian Federation dated November 26, 2013 N 1073)

b) departure of the vehicle from the stopping point; (as amended by Decree of the Government of the Russian Federation dated November 26, 2013 N 1073)

c) arrival of the vehicle at the final points of the regular transportation route. (as amended by Decree of the Government of the Russian Federation dated November 26, 2013 N 1073)

a) populated areas where stopping points are located on regular transportation routes; (as amended by Decree of the Government of the Russian Federation dated November 26, 2013 N 1073)

b) numbers of regular transportation routes passing through the settlements indicated on the diagram. (as amended by Decree of the Government of the Russian Federation dated November 26, 2013 N 1073)

28. On the territory and in the main building of the bus terminal, bus station, information about the location of the main services and premises of the bus station, bus station intended to serve passengers and carriers, including waiting rooms, ticket offices, mother’s rooms and child (if available), food points (if available), point medical care, luggage storage (if available), toilets, and also indicates the direction of movement to them and to vehicles on the corresponding routes (as amended by Decree of the Government of the Russian Federation dated November 26, 2013 N 1073)

29. Vehicles used for regular transportation of passengers and luggage are equipped with regular transportation route indicators, which are located:

31. The height of the regular transport route indicator placed on the windshield should not exceed 140 mm, and the height of the regular transport route indicator placed on the windshield of vehicles of category "M" - the minimum

3 distances between the top edge of the windshield and the top edge of the windshield wiper area.

33. The regular transportation route indicator placed on the rear window of the vehicle is marked with the regular transportation route number.

34. It is allowed to use an electronic information board as an indicator of the route of regular transportation.

35. In a vehicle with 2 or more doors through which passengers enter, with the exception of vehicles of category "M", there is a reinforcement above each door on the outside

2 signs with the inscription “Entrance” or the inscription “Entrance” is applied.

36. The full or short name of the carrier is indicated above the windshield and (or) on the right side of the body along the direction of the vehicle.

37. The following information is placed inside a vehicle used for regular transportation of passengers and luggage:

a) the name, address and telephone number of the carrier, the surname of the driver, and if there is a conductor, also the surname of the conductor;

b) name, address and contact telephone numbers of the body providing control over the transportation of passengers and baggage;

c) seat numbers, except for cases when the vehicle is used for regular transportation on tickets that do not indicate the seat number;

d) the cost of travel, hand luggage and baggage transportation;

e) signs of seats for passengers with children and people with disabilities, except for cases when the vehicle is used for regular transportation on tickets that indicate the seat number;

f) indicators of fire extinguisher locations;

g) indicators of the location of vehicle stop buttons;

h) emergency exit signs and rules for using such exits;

i) rules for using a vehicle or an extract from such rules.

38. In a vehicle with 2 or more doors through which passengers exit, with the exception of vehicles of category "M", above each door with

On the 2nd side, a sign with the inscription “Exit” is fixed or the inscription “Exit” is applied.

39. Instead of the signs provided for in subparagraphs “d” - “h” of paragraph 37 of these Rules, the use of appropriate symbolic images (pictograms) is allowed.

40. In addition to the information specified in paragraph 37 of these Rules, other information related to the regular transportation of passengers and luggage may be placed inside the vehicle.

42. Travel of passengers on regular transport routes is carried out using tickets.

43. The ticket must contain the required details. Forms and mandatory details of tickets are presented in Appendix No. 1. Additional details may be placed on the ticket.

46. In the case of using tickets that are recognized as valid if there is a cancellation mark, the inscription “Invalid without a cancellation mark” is placed on them.

Personalized tickets are issued on the basis of a passenger's identification document in accordance with the legislation of the Russian Federation (for children under 14 years of age - birth certificate). (as amended by Decree of the Government of the Russian Federation dated 09/07/2011 N 757)

49. Tickets for travel on urban and suburban routes are sold:

a) in vehicles (conductors or drivers);

b) at specialized points and other places where tickets are sold outside of vehicles.

51. The sale of tickets for intercity travel begins at least 10 days in advance and ends 5 minutes before the departure of the vehicle.

52. The sale of a ticket may be refused if the capacity provided for by the design of the vehicle is exceeded, or if transportation is carried out only with the provision of a seat if there are no free seats. Monitoring compliance with capacity standards and the availability of free seats is carried out by the conductor, and in the absence of a conductor - by the driver.

54. Items are allowed to be carried as part of hand luggage, regardless of the type of packaging.

56. Allowances for hand luggage and baggage, including free baggage, are established by the carrier taking into account the requirements provided for in Article 22

57. Carriage of hand luggage, the quantity or size of which exceeds the established free baggage allowance, is carried out in the presence of a receipt for the carriage of hand luggage.

58. The receipt for the carriage of hand luggage must contain the mandatory details, which are presented in Appendix No. 2. Additional details may be placed on the receipt, taking into account the special conditions for the regular transportation of passengers and baggage.

59. Baggage handed over to the carrier is transported in the luggage compartment of the vehicle used to transport the passenger, or separately from the passenger in a luggage car.

60. Loading and unloading of luggage transported in the luggage compartments of vehicles is carried out by the passenger.

61. Baggage is accepted for transportation without opening the container or packaging.

63. Containers and packaging must ensure the integrity and safety of baggage during the entire period of transportation.

64. Transportation of food products, including perishables, in luggage compartments of vehicles and luggage cars without maintaining temperature conditions is carried out under the responsibility of the sender without declaring the value of this luggage.

65. The delivery of baggage to the carrier is documented using a baggage receipt.

67. A baggage tag is attached to each piece of baggage, a copy of which is given to the passenger.

72. Acceptance of baggage for transportation by baggage car is carried out upon presentation of a ticket.

73. Baggage checked in for transportation by a baggage car must not impede loading and placement in the baggage car, or cause damage to the luggage of other passengers.

75. Luggage delivered by a baggage truck is issued at the destination no later than the day the passenger arrives at this point in accordance with the passenger carriage contract.

81. Redemption of a ticket, baggage receipt and hand luggage receipt is confirmed by the signature of the ticket sales point cashier.

83. A person who is stowaway is:

a) found during inspection in a vehicle without a ticket;

b) presenting a ticket without a cancellation mark, if cancellation of the ticket is mandatory;

c) who presented a counterfeit ticket;

e) who presented a previously used ticket;

f) presenting a ticket intended for a person who has been granted an advantage in paying for travel, and not having with him a document confirming the right to provide the specified advantage.

87. If luggage or hand luggage is found in a vehicle, the transportation or transportation of which is subject to payment and for which a baggage receipt or a receipt for the carriage of hand luggage is not issued, the owner of this baggage or this hand luggage is obliged to pay for their transportation from the point of embarkation to the destination in the manner established by the carrier. If the owner of the specified baggage or specified hand luggage declares a desire to leave the vehicle, transportation of the luggage or carriage of hand luggage to the point at which this owner leaves the vehicle is subject to payment. If the boarding point cannot be determined, the cost of transporting baggage or carrying hand luggage is calculated from the initial point of departure of the vehicle.

III. Transportation of passengers and luggage upon request

90. The charter agreement may provide for the use of vehicles for the transportation of a certain number of persons or an indefinite number of persons.

91. A charter agreement providing for the use of vehicles for the transportation of a certain group of persons establishes the procedure for allowing these persons to board the vehicle in accordance with paragraph 92 of these Rules.

92. The boarding of persons specified in the charter agreement into a vehicle provided for the registered transportation of passengers and luggage is carried out upon presentation by these persons to the charterer of documents (service ID, excursion voucher, etc.) certifying their right to travel in this vehicle, and (or) in accordance with the list of passengers provided to the charterer by the charterer.

93. A charter agreement may be concluded in the form of an order for the provision of a vehicle for the transportation of passengers and luggage, issued by the charterer. The specified work order must contain the mandatory details, which are presented in Appendix No. 4. In the work order for the provision of a vehicle for the transportation of passengers and luggage, it is allowed to place additional details that take into account the special conditions for the transportation of passengers and luggage under orders.

95. A vehicle provided for the transportation of passengers and luggage on request is marked with signs with the inscription “Custom” placed:

a) above the windshield of the vehicle and (or) in the upper part of the windshield;

b) on the right side of the body along the direction of the vehicle;

c) on the rear window of the vehicle.

96. The height of the plate placed on the windshield must not exceed 140 mm, and the height of the plate placed on the windshield of vehicles of category "M" - the minimum distance

3 between the top edge of the windshield and the top edge of the windshield wiper area.

97. The short name of the freighter is indicated above the windshield and (or) on the right side of the body along the direction of the vehicle.

99. Passenger pick-up (disembarkation) points used for transportation of an indefinite number of persons are equipped with signs on which the following information is posted:

a) a conventional image of a vehicle (bus, trolleybus and tram) used for the transportation of passengers and luggage on request;

b) names of the final and intermediate points of embarkation (disembarkation) of passengers;

c) the start and end time of vehicle movement along the route;

d) schedule (for transportation of passengers and baggage carried out according to a schedule);

e) name, address and contact telephone numbers of the body providing control over the transportation of passengers and baggage.

100. Passenger pick-up (disembarkation) points used for transportation of an indefinite number of persons may be combined with stopping points on regular transport routes.

101. In addition to the information specified in paragraph 99 of these Rules, in addition to the information specified in paragraph 99 of these Rules, other information related to the transportation of passengers and baggage under orders may be placed on the signs at passenger pick-up (disembarkation) points used for transportation of an indefinite number of persons.

IV. Transportation of passengers and luggage by taxi

103. The charterer’s order is accepted using any means of communication, as well as at the location of the charterer or his representative.

104. The charterer is obliged to register the charterer’s order accepted for execution in the registration log by entering the following information into it:

a) order number;

b) date of acceptance of the order;

c) order completion date;

d) place of pickup of a passenger taxi;

e) brand of passenger taxi, if the charter agreement provides for the choice by the charterer of the brand of passenger taxi;

f) the planned time of delivery of a passenger taxi.

106. The number of the order accepted for execution is communicated to the charterer.

108. When traveling to a permanent parking place after the end of the working day, a passenger taxi can be provided for transportation only to a destination located near the permanent parking place.

111. The charterer issues to the charterer a cash receipt or a receipt in the form of a strict reporting form confirming payment for the use of a passenger taxi. The specified receipt must contain the mandatory details, which are presented in Appendix No. 5. In the receipt for payment for the use of a passenger taxi, it is allowed to place additional details that take into account the special conditions for the transportation of passengers and luggage by passenger taxis.

113. Baggage is transported in the luggage compartment of a passenger taxi. The dimensions of the luggage must allow it to be transported with the luggage compartment lid closed.

115. A passenger taxi is equipped with an orange identification lamp, which is installed on the roof of the vehicle and turns on when the passenger taxi is ready to transport passengers and luggage.

116. A color scheme is applied to the body of a passenger taxi, which is a composition of squares of contrasting colors arranged in a checkerboard pattern.

117. The following information is placed on the front panel of a passenger taxi to the right of the driver:

a) full or short name of the charterer;

b) terms of payment for using a passenger taxi;

c) driver’s business card with photo;

d) name, address and contact telephone numbers of the body providing control over the transportation of passengers and baggage.

118. A passenger taxi must contain rules for using the relevant vehicle, which are provided to the charterer upon his request.

120. To verify compliance with the requirements for registration and equipment of passenger taxis provided for in paragraphs 110, 117 and 118 of these Rules, the charterer is obliged to allow government officials authorized to carry out such an inspection into the passenger taxi. (as amended by Decree of the Government of the Russian Federation dated November 26, 2013 N 1073)

121. The taxi rank is equipped with an information sign containing the following information:

a) the inscription “Taxi rank”;

b) operating hours of the taxi rank;

c) name, address and contact telephone numbers of the body providing control over the transportation of passengers and baggage.

V. Forgotten and found things

124. If the check does not establish the presence of items in the forgotten things that threaten the life and health of passengers, workers of road transport and urban ground electric transport, the conductor (driver) or an authorized official of the owner of the bus station, the bus station that organized such a check, draw up a general act with a detailed description of the appearance of the things found and the circumstances of their discovery. A copy of the act is issued to the person who discovered the forgotten items. (as amended by Decree of the Government of the Russian Federation dated November 26, 2013 N 1073)

125. The conductor (driver) transfers the forgotten and found items in the vehicle, along with the document against receipt, for storage to the authorized official of the owner of the bus station, bus station, which is located at the final point of the regular transportation route, or to the authorized official of the carrier or charterer. (as amended by Decree of the Government of the Russian Federation dated November 26, 2013 N 1073)

128. A person who has demanded the release of found things must prove his right to them by indicating in writing the exact characteristics of the things.

VI. The procedure for filing claims and drawing up reports

131. A commercial act is drawn up when the following circumstances are identified:

a) discrepancy between the name and number of pieces of baggage and the data specified in the baggage receipt;

b) damage (damage) to luggage;

c) absence of baggage indicated in the baggage receipt;

d) detection of unclaimed baggage.

133. The commercial act is drawn up in 2 copies and filled out without blots or any corrections.

134. A commercial act must contain the following information:

a) a description of the condition of the luggage and the circumstances under which it was discovered to be unsafe;

b) information on whether the baggage was loaded, placed and secured correctly;

c) a description of the violation of the requirements for loading, stowing or securing baggage.

136. If other circumstances are identified that are not provided for in paragraph 131 of these Rules, acts of general form are drawn up.

138. The following documents confirming the applicant’s right to file a claim, or copies thereof, certified in the prescribed manner, are attached to the claim:

a) commercial act - in case of damage, shortage or damage to baggage accepted for transportation;

b) a general form act - in case of delay in delivery of baggage or termination of transportation of passengers and baggage on order at the initiative of the charterer;

c) ticket - in case of delay in departure or delay in arrival of a vehicle performing regular transportation of passengers and luggage in intercity traffic;

FORMS AND REQUIRED TICKET DETAILS

(as amended by Resolutions of the Government of the Russian Federation dated May 14, 2013 N 411, dated June 9, 2014 N 528)

1. The following forms of tickets are allowed:

a) form N 1 - a one-time ticket for travel in suburban and intercity traffic with a fixed date and time of departure;

b) form No. 2 - a one-time ticket for travel in urban and suburban traffic with an open departure date within the specified period;

c) form No. 3 - a one-time ticket for travel in urban and suburban traffic in the vehicle in which the ticket was purchased;

d) form No. 4 - a long-term ticket for travel in urban and suburban traffic, granting the right to a fixed number of trips during a specified period of validity;

e) form N 5 - a long-term ticket for travel in urban and suburban traffic, granting the right to travel within a fixed amount;

f) form N 6 - a long-term ticket for travel in urban and suburban traffic, granting the right to an unlimited number of trips during the specified period of validity;

g) form N 7 - one-time personalized ticket.

2. A ticket in Form No. 1 must include the following mandatory details:

d) ticket validity area;

e) date of departure;

f) time of departure;

g) date of arrival;

h) time of arrival;

i) place;

j) amount;

k) date of ticket sale;

l) time of ticket sale.

3. A ticket in Form No. 2 must include the following mandatory details:

a) name, series and number of the ticket;

b) name of the organization that issued the ticket;

c) the type of vehicle transporting the passenger;

d) the period of use of the ticket;

e) ticket validity area;

e) the cost of the ticket.

4. A ticket in Form No. 3 must include the following mandatory details:

a) name, series and number of the ticket;

b) name of the organization that issued the ticket;

c) the type of vehicle transporting the passenger;

d) the cost of the ticket.

5. A ticket in Form No. 4 must include the following mandatory details:

a) name, series and number of the ticket;

b) name of the organization that issued the ticket;

c) the type of vehicle transporting the passenger;

d) number of trips;

e) period of use of the ticket;

f) validity period of the ticket;

g) ticket validity area;

h) ticket price;

i) the number of unused trips.

6. A ticket in Form No. 5 must include the following mandatory details:

a) name, series and number of the ticket;

b) name of the organization that issued the ticket;

c) the type of vehicle transporting the passenger;

d) the amount deposited;

e) ticket validity area;

f) the balance of the deposited amount.

7. A ticket in Form No. 6 must include the following mandatory details:

a) name, series and number of the ticket;

b) name of the organization that issued the ticket;

c) the type of vehicle transporting the passenger;

d) validity period of the ticket;

e) ticket validity area;

e) the cost of the ticket.

8. A ticket in Form No. 7 must include the following mandatory details:

a) name, series and number of the ticket;

b) name of the organization that issued the ticket;

c) last name, first name and patronymic of the passenger;

d) date of birth of the passenger; (as amended by the Decree of the Government of the Russian Federation)

9. If the ticket is intended for travel of citizens who, in accordance with the legislation of the Russian Federation, are provided with benefits in paying for travel, the details “name, series and number of the ticket” must indicate that certain groups of citizens can use it.

10. The requisite “name of the organization that issued the ticket” indicates the name of the carrier (if the ticket is valid on regular transport routes served only by the relevant carrier) or the organization authorized to organize regular transportation of passengers and luggage (if the ticket is valid on routes served by several carriers).

11. The detail “type of vehicle transporting a passenger” indicates 1 or more types of vehicles transporting a passenger.

12. The requisite “ticket validity area” indicates the numbers of regular transportation routes on which the corresponding ticket is accepted for payment (if the ticket is intended for travel between any stopping points of the specified routes), or the numbers of the specified routes and the name of the point of embarkation (disembarkation) passenger or departure and arrival zones (if the ticket is intended for travel between specified stopping points on specified routes or specified zones).

13. The “period of use of the ticket” details indicate the date after which the ticket is considered invalid even if it has never been used to make a trip.

14. The “ticket validity period” indicates the month, quarter and year (in case the ticket is intended for an unlimited number of trips during a specified period of time) or the period during which the ticket can be used (indicating the day of the first trip), and expiration date of the ticket (in case the ticket is intended for a fixed number of trips during the specified period).

15. To indicate route numbers, use the entry “valid on routes with numbers ___________________” or “invalid on routes with numbers _______________”.

16. The “date of departure” details indicate the day, month and year of departure of the vehicle from the point of departure according to the schedule.

17. The details “departure time” indicate the hours and minutes of departure of the vehicle from the point of departure according to the schedule.

18. The “date of arrival” details indicate the day, month and year of the vehicle’s arrival at the destination according to the schedule.

19. The “time of arrival” details indicate the hours and minutes of the vehicle’s arrival at the destination according to the schedule.

20. The “place” attribute indicates the number seat in the vehicle or the entry “b/m” (without space) is made.

21. The “number of trips” detail indicates the total number of paid one-time trips.

22. The “amount” detail indicates the amount in rubles and kopecks, taking into account the paid fare. (as amended by Decree of the Government of the Russian Federation dated May 14, 2013 N 411)

23. The “ticket cost” detail indicates the funds collected from the passenger for travel in rubles and kopecks.

24. The “amount deposited” detail indicates the amount in rubles and kopecks contributed when selling a ticket or when replenishing a previously deposited amount.

25. The details “information about completed trips” indicate the date of each trip made (for tickets for a fixed number of trips) or the date, the embarkation point or departure zone, the disembarkation point or arrival zone and the cost of each trip made, and if the fare is paid regardless on the distance of transportation, - the date and cost of each trip made (for tickets with the number of trips within a fixed amount).

26. The “number of unused trips” detail indicates the current date (day, month) and the number of unused paid trips.

27. The details “balance of the deposited amount” indicate the date (day, month) and the unspent part of the deposited amount in rubles and kopecks.

28. The “date of ticket sale” details indicate the day, month and year of ticket sale.

29. The “time of ticket sale” details indicate the hours and minutes of ticket sales.

APPENDIX No. 2

and urban ground
electric transport

MANDATORY DETAILS OF A RECEIPT FOR CARRY-IN BAGGAGE

1. The receipt for carriage of hand luggage must include the following mandatory details:

a) name, series and number of the receipt for carriage of hand luggage;

b) the name of the organization that issued the receipt for the carriage of hand luggage;

c) the type of vehicle carrying hand luggage;

d) number of seats;

d) the cost of carrying hand luggage.

2. In the details “name, series and number of receipt for carriage of hand luggage”, the entry “Receipt for carriage of hand luggage, series ____, number ___________” is made.

3. The requisite “name of the organization that issued the receipt for the carriage of hand luggage” indicates the name of the carrier (if the receipt for the carriage of hand luggage is valid on regular transportation routes served only by the relevant carrier) or the organization authorized to organize regular transportation of passengers and baggage ( if the hand luggage receipt is valid on routes served by several carriers).

4. The detail “type of vehicle carrying hand luggage” indicates 1 or more types of vehicles carrying hand luggage.

5. The “number of seats” detail indicates the number of paid pieces of hand luggage.

6. The detail “cost of carriage of hand luggage” indicates the amount collected from the passenger in rubles and kopecks for carriage of hand luggage.

APPENDIX No. 3
to the Rules for the carriage of passengers and
luggage by road
and urban ground
electric transport

FORMS AND REQUIRED DETAILS OF BAGGAGE RECEIPT

1. The following forms of baggage receipts are permitted:

a) form No. 1 - for transportation of luggage in the luggage compartment of a vehicle used to transport passengers;

b) form N 2 - for transportation of luggage by luggage vehicles.

2. The baggage receipt in Form No. 1 must include the following mandatory details:

d) point of departure;

e) destination;

f) number of places;

g) declared value of baggage;

h) declared value of a piece of baggage;

i) the cost of transporting luggage;

j) additional fee;

k) position, surname, initials and signature of the person who accepted the luggage;

l) position, surname, initials and signature of the person authorized to carry out settlements.

3. The baggage receipt in Form No. 2 must include the following mandatory details:

a) name, series and number of the baggage receipt;

b) the name of the organization that issued the baggage receipt;

c) type of vehicle transporting luggage;

d) point of departure;

e) date of departure;

f) time of departure;

g) destination;

h) date of arrival;

i) time of arrival;

j) number of pieces of luggage;

k) declared value of baggage;

l) declared value of a piece of baggage;

m) cost of luggage transportation;

o) additional fee;

o) position, surname, initials and signature of the person who accepted the luggage;

p) position, surname, initials and signature of the person authorized to carry out settlements.

4. In the details “name, series and number of the luggage receipt”, the entry “Luggage receipt, series _______, number __________” is made.

5. The details “name of the organization that issued the baggage receipt” indicate the name, address, telephone number and TIN of the carrier.

6. The “point of departure” detail indicates the name of the stopping point at which the luggage is presented for transportation.

7. The “date of departure” details indicate the day, month and year of baggage departure from the point of departure according to the schedule.

8. The “time of departure” details indicate the hours and minutes of baggage departure from the point of departure according to the schedule.

9. The “destination” requisite indicates the name of the stopping point to which the luggage is traveling.

10. The “date of arrival” details indicate the day, month and year of baggage arrival at the destination according to the schedule.

11. The “time of arrival” details indicate the hours and minutes of baggage arrival at the destination according to the schedule.

12. The “number of pieces of luggage” detail indicates the number of paid pieces of luggage.

13. In the “declared value of baggage” detail, the total amount of the declared value of baggage in rubles and kopecks is indicated in numbers and words.

14. In the “declared value of a piece of luggage” detail, the declared value of each piece of luggage in rubles and kopecks is indicated in numbers and in words.

15. The details “cost of baggage transportation” indicate in numbers and words the funds collected from the passenger in rubles and kopecks for the transportation of baggage, including the amount of the additional fee for accepting baggage with a declared value for transportation.

16. In the “additional fee” detail, the amount of the additional fee for accepting luggage with a declared value in rubles and kopecks is indicated in numbers and words.

17. The details “position, surname, initials and signature of the person who accepted the baggage” indicate the position, surname and initials of the person authorized to accept baggage for transportation, and his signature is affixed.

18. The details “position, surname, initials and signature of the person authorized to make payments” indicate the position, surname and initials of the person authorized to make payments for the transportation of baggage, and his signature is affixed.

APPENDIX No. 4
to the Rules for the carriage of passengers and
luggage by road
and urban ground
electric transport

MANDATORY DETAILS OF THE ORDER FOR THE PROVISION OF A VEHICLE FOR TRANSPORTATION OF PASSENGERS AND LUGGAGE

1. An order for the provision of a vehicle for the transportation of passengers and luggage must contain the following mandatory details:

a) the name of the document and the date of its execution (day, month and year);

b) name, address, telephone number and TIN of the charterer, and if the charterer is individual, - surname, initials, passport details, address and telephone number of the charterer;

c) name, address, telephone number and tax identification number of the charterer;

d) make of the vehicle and its state registration plate;

e) surnames and initials of drivers;

f) the address of the point of delivery of the vehicle, the date and time of delivery of the vehicle to this point;

g) names of the final and intermediate points of the route where the vehicle is expected to stop along the route;

h) the cost of using the provided vehicle in rubles and kopecks;

i) position, surname, initials and signature of the person authorized to make payments for the use of the provided vehicle;

j) hours and minutes of arrival of the vehicle at the point of delivery;

k) hours and minutes of departure of the vehicle after completion of transportation;

l) number of passengers transported;

m) position, surname, initials and signature of the charterer or his authorized person certifying the execution of the work order.

APPENDIX No. 5
to the Rules for the carriage of passengers and
luggage by road
and urban ground
electric transport

MANDATORY DETAILS OF A RECEIPT FOR PAYMENT FOR USE OF A PASSENGER TAXI

1. A receipt for payment for the use of a passenger taxi must include the following mandatory details:

a) name, series and number of the receipt for payment for the use of a passenger taxi;

b) name of the freighter;

c) the date of issue of the receipt for payment for the use of a passenger taxi;

d) the cost of using a passenger taxi;

e) last name, first name, patronymic and signature of the person authorized to carry out settlements.

2. In the details “name, series and number of the receipt for payment for the use of a passenger taxi”, the entry “Receipt for payment for the use of a passenger taxi, series ____, number ___________” is made. The series and number are printed typographically.

3. The details “name of the freighter” indicate the name, address, telephone number and tax identification number of the freighter.

4. The details “date of issue of the receipt for payment for the use of a passenger taxi” indicate the day, month and year of issuing the receipt for payment for the use of a passenger taxi.

5. The details “cost of using a passenger taxi” indicate in numbers and words the funds collected from the charterer in rubles and kopecks for using a passenger taxi. If the fee for using a passenger taxi is based on tariffs for the distance of transportation and (or) the time of using a passenger taxi, the taximeter readings are indicated, on the basis of which the cost of using a passenger taxi is calculated.

When transporting passengers in urban public transport, it is necessary to adhere to certain rules not only for the driver, but also for the conductor, as well as the passenger. Let's figure out what obligations and rights are established for such categories by law.

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Passenger transportation can only be carried out if the company has the appropriate permit.

But that's not all. Both citizens who use the services of a transport company and employees of a transport organization must comply with clear rules established by regulatory documents.

Types of urban transport

passenger;
cargo;
special.

Passenger transport is used to transport people in urban and adjacent areas for the following purposes:

labor;
business;
public;
cultural and everyday life.

The object that determines the goals of movement of urban people (company, theater, household establishment, etc.) is the center of transport gravity.

Considering capacity, urban passenger transport May be:

individual – cars, motorcycles, bicycles;
mass or public - trams, trolleybuses, buses, subways, urban railways, river trams, etc.

To improve the quality of service to the population, special equipment is installed in vehicles.

Individual types of vehicles have a capacity of 1 – 8 seats, social species transport – from 18 – 20 to 230 people.

City transport can be:

route– traffic is organized along a route, along a certain number of equipped landing sites, pavilions, route signs for the population;
non-route– along the roadways of streets (free-following system) within the limits imposed by road signs, roadway markings and traffic light alarms.

The exceptions are minibuses. They have a capacity approximately like individual transport, and traffic organization like mass passenger transport.

Urban freight transport is considered to be a vehicle that delivers goods for various purposes.

Freight city traffic consist of trucks with a carrying capacity of 2 - 2.5 tons, as well as trams, trolleybuses, railway and aquatic species Vehicle.

Responsibilities

The obligations of the conductor and driver are prescribed in job descriptions. But this does not mean that passengers do not have any responsibilities. We list what requirements are put forward by law.

Driver

Driver:

Complies with the requirements established by the rules traffic, schedules and diagrams of vehicle movement along routes.
Makes traffic stops at every stopping point on routes, except in emergency situations.
Ensures that passengers are disembarked and boarded when the vehicle has come to a complete stop.
Must be at his workplace in the vehicle interior in clothes according to the season and closed shoes, in trousers.
Must act in accordance with instructions when a dangerous object is detected in the cabin or when receiving information from a passenger about the presence of such an object.
Must communicate with passengers politely and correctly.

There are also prohibitions:

The driver does not have the right to transport an unauthorized person in the vehicle cabin.
Smoking and loud music are prohibited in the cabin.
Conversations on a mobile phone. The driver should also not be distracted by talking to citizens while the vehicle is moving.

Conductor

Obligations of such an employee:

He collects the fare.
Checks whether passengers have tickets, travel cards, documents that are presented for free travel.
Provides information to the passenger about the stop and transfer point.
Engaged in ensuring the safety and comfort of people while traveling by vehicle.
Must be polite.
Accepts necessary measures, if unforeseen circumstances and accidents arise.
At the final stop, he inspects the cabin for forgotten items.
After the shift, he hands them over to the company dispatchers, signing the documentation.
If explosive items are found, he calls the police.

Passenger

Let's list the obligations:

Enter the vehicle interior one at a time, and when exiting, do not create obstacles when closing the vehicle doors.
When entering the salon, pay for the fare in accordance with the tariffs, without waiting for the driver’s request.
The passenger retains the ticket and is obliged to present it upon first request from the person performing the control.
If a person has a travel benefit, then it is worth presenting the relevant document at the entrance to the salon, without reminders.
He must give way to a passenger with a child, a pregnant woman, a disabled person, or an elderly citizen.
You should hold on to the back of the seat and the handrail to avoid falling and getting injured.
Monitor the location of hand luggage so that it does not create interference for other passengers.
It is mandatory to maintain cleanliness and public order in transport, politeness, and correct relations with other citizens.
Passengers must leave the vehicle after it arrives at the final stop.
If a person discovers forgotten items, it is worth notifying the driver.

Rights

In addition to certain rules for the carriage of passengers in public transport, rights are also established in Russia. Let's find out what passengers and employees of the transport company have the right to.

Driver and conductor

Drivers and conductors have the right to:

Sell tickets, check documents, in the presence of which a person has the right to enjoy benefits (but only at stopping points).
Demand that a passenger who does not have a ticket or the right to a discounted fare leave the vehicle if the citizen refuses to pay for the fare.
Refuse passengers to carry luggage if it will interfere with other passengers.
Receive guarantees of a social nature, as provided for by legislative provisions.
To pay additional costs for rehabilitation - medical, social, professional, if harm is caused to health in an accident at work.

Passenger

Passengers can:

Carry out free transportation:
- a child who is under 7 years of age (inclusive), and is not provided with a separate seat;
- baby strollers, sleds;
- one pair of skis (they must be in a case or wrapper);
- rune luggage with a total width, length and height of no more than 120 cm;
- musical instrument in a case or cover;
- a bird or animal in a cage that has a solid bottom (basket, box, container), if its size does not exceed 120 cm;
- guide dogs (muzzled and on leashes) that accompany a person with disabilities, if there is a document for use as an assistant dog;
- bicycle (on the rear platforms of the cabin), if conditions are met that will eliminate inconvenience for the citizen.
Transport for a fee (in accordance with established tariffs):
- luggage whose size does not exceed 180 cm;
- a dog muzzled and on a leash, if there is free space in the back area.

Payment for travel according to the rules for transporting passengers in public transport

The list of persons who are entitled to preferential travel is established by the legislative provisions of Russia. And by the way, a citizen can take advantage of the benefit only if he presents a document that confirms the existence of such a right.

Passengers must pay their fare upon entering public transport, present tickets and documents providing benefits at the request of the controller, conductor, driver.

If the vehicle is removed from the route due to malfunctions, an accident, etc., the issued travel document is considered valid for travel on another vehicle of this carrier.

Passengers are transferred to another bus, tram, trolleybus by the conductor or the driver of the transport that was removed from the route.

Payment is controlled by authorized persons who will announce this to passengers before control.

It can be carried out at any time the vehicle moves along the line. The availability of tickets can be checked both in the salons and when exiting the transport.

If a travel document is discovered that is no longer valid or is counterfeit, it will be confiscated in accordance with the law. The owner of such a document may be accompanied by authorized persons to the police station.

If employees do not have this opportunity, representatives of a law enforcement agency are called.

A person who has not paid for travel is considered to be:

a person who entered the vehicle and did not purchase a ticket before the next stop, and also who did not present the ticket to the inspection person or uses a travel ticket that was received from another passenger;
a person who travels in transport on an expired reusable ticket or uses it in a vehicle where it is not valid;
a person who did not pay for the carriage of baggage, the size of which exceeds the established limits;
a face that has no travel document, which could confirm the availability of benefits.

Payment cost

According to the current legislation of Russia, the management, committee or department of transport under the local authorities of the constituent entities of the Russian Federation sets maximum tariffs for the transportation of people and luggage in public transport.

The cost is reviewed annually and determined individually for each type of transport.

The formation of the maximum tariff is carried out taking into account the economically justified costs of the carrier. He must ensure break-even operations.

Passenger carriers agree with the administration of municipalities:

fare;
discount system;
travel document system.

The price of one trip cannot exceed the limits approved by the government of the constituent entity of the Russian Federation.

Cost is the main factor that attracts customers. This is also the basis for the operation of the transport system, which affects the financial performance of the carrier company.

The tariff, the quality of the service provided and the convenience of paying for travel are reflected in the volume of passenger traffic in transport system territorial district.

When increasing the passenger fare, factors such as inflation and a decrease in the standard of living of citizens cannot be ignored.

Tariffs must be economically justified, which bring profit to the transport company, but remain affordable for every segment of the population.

Responsibility for violating the rules

Passengers bear administrative responsibility for violating the established rules. The same applies to drivers.

If the vehicle or its equipment is damaged, the person at fault will be held liable in accordance with the law.

Vehicle employees will be responsible for:

if they do not fulfill their duties as provided for in the job description;
if they cause material damage to the employer - within the framework established by the Labor and Civil Codes of Russia;
if they violate other rules - within the framework defined by the Code of Administrative Offenses, the Civil Code and the Criminal Code of Russia.

Each transport company must agree with the administration on the route passport, which describes the schedule, stops, tariff and other information. If this rule is not followed, a fine will be imposed on the company itself, the driver, and the controllers.

Drivers will have to pay if they fail to comply with the schedule. 500-1 thousand rubles., and the company is 3 – 5 thousand The same fines are established even if stops are not announced. 1 thousand rubles the driver will pay if he deviates from the route, which is stated in the documentation. Carriers in such situations will lose 10 thousand

A fine is also issued for:

dirty interior;
the untidiness of the bus;
off-route traffic during peak hours, etc.

The amount of the fine will be 100 – 200 rubles. If a medical or technical inspection is not passed, the fine will be 2500 rubles.

A fine may also be imposed on passengers:

Liability is not limited to fines. Transport company employees and passengers face criminal liability in a number of cases.

For example, a line employee will have to answer for unsafe boarding of female passengers.

The applicable provisions of Chapter 27 of the Criminal Code of Russia:

– illegal seizure of transport when the purpose of theft is not pursued;

In accordance with Article 3 of the Federal Law "Charter of Road Transport and Urban Ground Electric Transport" the Government of the Russian Federation decides:

1. Approve the attached Rules for the transportation of passengers and luggage by road transport and urban ground electric transport.

2. To recognize as invalid:

Charter of Road Transport of the RSFSR, approved by Resolution of the Council of Ministers of the RSFSR dated January 8, 1969 N12 (SP RSFSR, 1969, N 2 and 3, Art. 8);

Resolution of the Council of Ministers of the RSFSR of November 28, 1969 N 648 “On changing and invalidating decisions of the Government of the RSFSR in connection with the reorganization of the Ministry of Automobile Transport and Highways of the RSFSR” (SP RSFSR, 1969, N26, Art. 141);

Resolution of the Council of Ministers of the RSFSR dated May 1, 1980 N253 “On amendments to the Charter of Road Transport of the RSFSR” (SP RSFSR, 1980, N 13,

Resolution of the Council of Ministers of the RSFSR of March 20, 1984 N 101 (SP RSFSR, 1984, N 7, Art. 57);

Resolution of the Council of Ministers of the RSFSR dated November 18, 1988 N474 “On streamlining the system of economic (property) sanctions applied to enterprises, associations and organizations” (SP RSFSR, 1988, N 23, Art. 135);

Decree of the Government of the Russian Federation of May 26, 1992 N 347 “On strengthening the responsibility of shippers, consignees, railways, shipping companies, ports (piers), motor transport enterprises and organizations for violations of obligations for the transportation of goods” (Rossiyskaya Gazeta, 1992, May 30) ;

Decree of the Government of the Russian Federation of April 28, 1995 N 433 “On increasing the amount of fines when transporting goods by water and road transport” (Collection of Legislation of the Russian Federation, 1995,

N 19, art. 1762);

paragraph 5 of the amendments and additions that are made to the resolutions of the Government of the Russian Federation on issues of railway transport, approved by Decree of the Government of the Russian Federation of August 8, 2003 No. 476 (Collected Legislation of the Russian Federation, 2003, No. 33, Art. 3270).

a) in the first paragraph of clause 3, replace the words “clauses 5 and 6” with the words “clauses 5 - 6”;

b) add clause 5 as follows:

"5. Documents used in the provision of services for the transportation of passengers and luggage by road and urban ground electric transport must contain the details established by the Rules for the transportation of passengers and luggage by road transport and urban ground electric transport.";

c) paragraph 8 should be stated as follows:

"8. When filling out a document form, it must be ensured that at least 1 copy is completed at the same time, or the document form must have detachable parts, except for the following cases:

a) the regulatory legal acts of the federal executive authorities specified in paragraphs 5 and 6 of these Regulations establish a different procedure for filling out the document form;

b) all details of the document are filled in typographically when preparing the document form;

c) all or part of the document details are indicated in electronic form."

Chairman of the Government of the Russian Federation
V. Putin

Rules for the transportation of passengers and luggage by road and urban ground electric transport

I. General provisions

2. The terms used in these Rules mean the following:

"luggage vehicle" - a vehicle that transports luggage separately from passengers;

“commercial act” - a document certifying the shortage, damage or deterioration of baggage;

"conductor" - an official who sells tickets in a vehicle;

“passenger taxi” is a vehicle of category “M1” used for the transportation of passengers and luggage in accordance with a public charter agreement;

"vehicle of category "M1" - a vehicle that is used to transport passengers and has, in addition to the driver's seat, no more than 8 seats;

“vehicle of category “M2” - a vehicle that is used to transport passengers, has, in addition to the driver’s seat, more than 8 seats and whose maximum weight does not exceed 5 tons;

"vehicle of category "M3" - a vehicle that is used to transport passengers, has more than 8 seats in addition to the driver's seat and whose maximum weight exceeds 5 tons.

II. Regular transportation

3. Regular transportation of passengers and luggage is carried out according to schedules.

5. The schedule contains departure intervals for vehicles, including by time periods of the day, or a time schedule for the departure of vehicles from a stopping point.

6. The schedule regarding intercity transportation, in addition to the information specified in paragraph 5 of these Rules, contains a time schedule for the arrival of vehicles at the stopping point.

7. The schedule is posted at all stopping points on the regular transportation route, where a mandatory stop for the vehicle is provided.

10. Schedules indicate local time.

12. Stopping of vehicles for boarding (disembarking) passengers at their request is carried out if:

a) the passenger in the vehicle will notify the conductor or driver in advance of the need to stop the vehicle at the appropriate stopping point;

b) there are people at the stopping point waiting for the vehicle to arrive.

13. The driver or conductor is obliged to warn passengers in the vehicle in advance about stopping points at which passengers can be picked up or dropped off at their request.

14. Stopping points are equipped with signs indicating where the vehicle stops for boarding (disembarking) passengers.

15. The following information is placed on the signs (with the exception of signs at stopping points located on the territory of bus stations):

a) symbol of the vehicle (bus, trolleybus, tram) used for regular transportation of passengers and luggage;

b) name of the stopping point;

c) numbers of regular transportation routes that include a stopping point;

d) the name of the final stopping point of each regular transportation route;

e) schedule for all regular transportation routes that include a stopping point, with the exception of stopping points at which passengers are boarded (disembarked) at their request;

f) the inscription “On request” at stopping points where passengers are boarded (disembarked) at their request;

g) name, address and contact telephone numbers of the body providing control over the transportation of passengers and baggage.

16. In addition to the information provided for in paragraph 15 of these Rules, the signs may contain other information related to the regular transportation of passengers and luggage.

17. The final stopping points of regular transport routes at which vehicles arrive and which do not coincide with the points of departure are equipped with “No boarding” signs.

18. Stopping points from which more than 100 passengers depart per day, with the exception of stopping points located on the territory of bus stations, are equipped with protective equipment against precipitation, if land plots adjacent to the stopping point allow this.

19. A stopping point is located on the territory of the bus station if, according to the general schedule for all regular transportation routes that include this stopping point, the maximum departure interval of vehicles on one or more regular transportation routes exceeds 2 hours, and the total number of vehicles departing from the stopping point There are more than 1000 passengers per day on these routes.

20. The equipment of bus stations must meet the requirements established by the Ministry of Transport of the Russian Federation.

21. A passenger has the right to free use of waiting rooms and toilets located at the bus station if he has a ticket that has not expired and which provides the right to travel along the route of regular transportation from this bus station.

22. The operating hours of the bus station must correspond to the schedule of arrival and departure of vehicles. On the front side of the main building of a bus station with non-24-hour operating hours, a general schedule for all regular transportation routes must be posted, which includes a stopping point located on the territory of the bus station, or an information terminal for issuing information about the arrival and departure of vehicles.

23. The following information should be posted in the main bus station building:

a) a general schedule for all regular transportation routes, which include a stopping point located on the territory of the bus station;

b) the layout and numbering of seats in vehicles of those brands that depart from this bus station;

c) scheme of regular transportation routes;

d) rules for using the services of the bus station.

24. The general schedule for all regular transportation routes, which include a stopping point located on the territory of the bus station, is posted in the ticket office or waiting room, as well as at the entrance to the main building of the bus station. The specified schedule must contain information about the arrival and departure of vehicles along each regular transportation route, including days of the week and time (in hours and minutes):

a) arrival of the vehicle at the bus station;

b) departure of the vehicle from the bus station;

c) arrival of the vehicle at the final destination of the regular transportation route.

25. The layout and numbering of seats in vehicles of those brands that depart from this bus station is posted in the ticket office of the bus station or directly at the ticket offices with outside. This diagram indicates the location and numbering of seats.

26. The regular transportation route diagram is a conventional graphic image that indicates the route of the vehicle from the bus station to the final points of the regular transportation routes. The specified diagram is posted in the waiting room or ticket office of the bus station. The following information is written on the diagram using symbols:

a) populated areas where stopping points are located on regular transportation routes;

b) numbers of regular transportation routes passing through the settlements indicated on the diagram.

27. Rules for using the services of the bus station are posted in the ticket office, waiting room and other places at the discretion of the owner of the bus station.

28. In the main building of the bus station there are signs for the location of the main services, including the waiting room, mother and child room, food stations, medical aid station, storage rooms, toilets, as well as waiting areas for the arrival and departure of vehicles on platforms and landing areas.