Representative office of UTair airline. Utair telephone number is the Utair airline hotline. Paid calls to Utair call center

One of the leaders in the world of air and helicopter transportation is UTair airline. A rapidly developing and constantly improving company, which has already achieved a lot, was founded in 1991. Today, UTair has an impressive fleet of airplanes and helicopters, and also has several subsidiaries.

All this allowed UTair airline to enter the top three best airlines Russia and become number one among all existing operators in the global helicopter market. The company's management has set itself the goal of taking first place among all existing Russian airlines. The company itself is located in the city of Surgut, and its representative offices are located in many cities of Russia.

At UTair airline everything is created for the client

The company's passengers are regularly given the opportunity to purchase tickets with significant discounts. This is undoubtedly, on the one hand, it is highly valued by regular customers and attracts new ones, and on the other hand, it creates competitive offers in the market for the services provided.

Program "Status"

Regular passengers can also take advantage of the “Status” program, which was specially developed by the management of UTair for frequent flying customers. This program allows you to purchase tickets at discounts, as well as receive bonuses for each flight. The actual bonuses are miles. Upon accumulating a set number of miles, the passenger has the opportunity to receive free ticket to the place of his choice. Miles also allow, if the client wishes, to replace economy with business class flights. The “Status” program also has two divisions, for family use it is called “Status-Family” and for corporate clients it is called “Status-Business”.

Development

In most cases, the success of an air carrier depends on the coordination of work with tour operators, both in Russia and in foreign destinations. Fruitful cooperation with travel agencies allows UTair to develop new air travel directions even in the current difficult economic situation.

Today, when there is practically no stability in the world, in order to protect their company from bankruptcy and passengers from unforeseen unpleasant situations, the management of UTair decided to develop in three main directions. This passenger air transportation, helicopter transportation abroad and helicopter transportation throughout Russia.

UTair Airlines keeps up with the times and today has the ability to carry out business passenger transportation. The rapid development of corporate business requires such specific services. Now corporate clients and even government officials can use the company's services.

Special services

  1. VIP level transportation. Aircraft provided to clients as part of the provision of this service meet all possible client requests. Inside the plane you will find comfortable seats, a bar, a video lounge and even a restaurant.
  2. Transportation on order. Provided to companies for organizing corporate transportation of employees or clients.
  3. Tourist charter. Such transportation is familiar to many; charters are mainly used travel companies for organizing transportation of vacationers to resorts.

UTair airline fleet

UTair is known mainly to ordinary passengers for its aircraft, of which there are more than 150 in the company’s fleet. In fact, the airline's fleet also includes more than 350 helicopters, which are engaged in transporting cargo, carrying out observation flights and performing many other tasks. So the company is ready to provide everyone with a significant amount of air services.

Boeing 767-200 interior diagram

Information:

  • Number of seats: 249;
  • Aircraft length: 48.51 m;
  • Flight range: 12,200 km.

Boeing 373-800 interior diagram

Information:

  • Number of seats: 159/168;
  • Cruising speed: 850 km/h;
  • Aircraft length: 39.47 m;
  • Flight range: 4,000 km.

Boeing 737-400 interior diagram

Information:

  • Number of seats: 159;
  • Cruising speed: 800 km/h;
  • Aircraft length: 36.4 m;
  • Flight range: 4,000 km.

Boeing 737-500 UTair interior diagram

Information:

  • Number of seats: 126;
  • Cruising speed: 820 km/h;
  • Aircraft length: 31.01 m;
  • Flight range: 3,500 km.

ATR 72-500 interior layout

Information:

  • Number of seats: 70;
  • Cruising speed: 510 km/h;
  • Aircraft length: 27.17 m;
  • Flight range: 1650 km.

The main task of UTair Airlines is to combine an adequate flight cost with maximum comfort for passengers.

Online check-in

Advantage online registration The fact is that you save your time, because you can register anywhere where there is Internet. You can also choose a seat in the cabin yourself if it is not already occupied (the cost of the service is 1,500 rubles).

To get started, follow the link ticket.utair.ru/check-in. There are only three fields left to fill out: order/ticket number, last name (as on the ticket), flight number.

Check-in opens 24 hours before and closes 45 minutes before departure.

Online registration is not available for persons whose transportation requires special conditions and groups of more than 9 people.

Additional information

— IATA airline code: UT;
— ICAO airline code: UTA;
— Internal airline code: UT.

Contact information

  • Official website: www.utair.ru
  • Telephone: +78001000808;
  • Fax: +73462280116;
  • Email: [email protected]
  • Address: Airport, Khanty-Mansiysk, Khanty-Mansiysk Autonomous Okrug, Russia, 628012.

For family members traveling on the same flight, summing up baggage allowances is allowed (with the exception of allowances for hand luggage). The weight of hand luggage is no more than 5 kg, the sum of its dimensions is up to 115 cm. Hand luggage is accepted towards the baggage allowance

What is the weight of baggage for free transportation?

The baggage rules of the UTEFr company provide for the following standards:

  • economy class – 1 seat/23 kg;
  • economy comfort – 2 seats/32 kg each;
  • business class - 2 seats/32 kg each.

For a child under 2 years old without a separate seat – 10 kg.

What are the dimensions of hand luggage?

The dimensions of hand luggage on a UTair aircraft must not exceed:

  • economy class – 1 piece/10 kg with dimensions 55 x 40 x 20 cm;
  • business class – 2 seats/10 kg each with dimensions 55 x 40 x 20 cm.
  • for a child under 2 years old without a separate seat – 10 kg.

What can you take in hand luggage?

UTair carry-on baggage rules allow you to carry the following items:

  • handbag or briefcase;
  • folder for papers;
  • umbrella;
  • cane;
  • bouquet of flowers;
  • outerwear;
  • printed materials for in-flight reading;
  • baby food for a child during the flight;
  • cell phone;
  • camera;
  • camcorder;
  • laptop;
  • suit in a suitcase;
  • baby cradle/folding baby stroller when transporting a child (use of the stroller is possible up to the aircraft ramp, then the stroller is transferred to the luggage and cargo compartment);
  • crutches, a folding wheelchair, having dimensions that allow them to be safely placed in the aircraft cabin on a shelf above the passenger seat or under the seat in front of the passenger seat (when transporting a passenger with limited mobility).

How much does it cost to carry luggage?

The cost of baggage transportation to UTair if it exceeds the established dimensions depends on the ticket class and the chosen direction:

Is it possible to transport animals in the cabin?

Transport of animals by UTair is permitted. Only pets – cats and dogs – are accepted for transportation in the aircraft cabin. Animals are accepted for transportation in the aircraft cabin in a special container. The bottom of the container must be waterproof and covered with absorbent material. The weight of the container together with the animal should be no more than 10 kg. The size of the container is no more than 55 x 40 x 20 cm in order to safely place it under the seat of the chair in front. It is prohibited to open the container and/or remove the animal from the container in the aircraft cabin.

The airline has introduced paid calls to its call center for passengers who have not joined the airline's bonus program. This is the second airline in Russia, after the low-cost airline, that has paid calls for customers. But Utair retained the possibility of free calls.

How to call Utair for free

If you call toll free number Utair airlines for calls within Russia, you will be warned that the number is allocated only for participants of the Status bonus program.

To call the airline for free, you must register with bonus program accumulation of Status miles on the Utair website. Program participants can call for free. The main condition is that the call is made from the phone number specified in the program. By introducing paid calls, Utair attracts customers to register in the Status bonus program.

How to register for the Status program

You can register for the Status mileage program on the official website of the Utair airline. To do this, you must indicate your first and last name, date of birth, email to which you will receive a letter to activate your participation, and a phone number from which you can call the airline for free.

Paid calls to Utair call center

If you are not a member of the Status program, you will be asked to call the airline's toll-free number. The cost of a call starts from 45 rubles per minute (excluding VAT), including waiting time, and may vary depending on the mobile operator and city.

Passengers can call Utair's city phone number and pay only for long-distance calls to Tyumen, and for residents of Tyumen this call will be free.

Paid calls will bring profit to the airline, despite simply signing up for the Status bonus program. When dealing with urgent issues, passengers will not have time to register in the mileage system. Registering for Status may be difficult for people who have difficulty using computers.

Utair airline telephone numbers

You can call Utair airline 24/7 in three ways.

The airline has introduced paid calls to its call center for passengers who have not joined the airline's bonus program. This is the second airline in Russia, after the low-cost airline, that has paid calls for customers. But Utair retained the possibility of free calls.

How to call Utair for free

If you call the Utair airline's toll-free number for calls within Russia, you will be warned that the number is allocated only for participants in the Status bonus program.

To call the airline for free, you need to register in the bonus program for accumulating Status miles on the Utair website. Program participants can call for free. The main condition is that the call is made from the phone number specified in the program. By introducing paid calls, Utair attracts customers to register in the Status bonus program.

How to register for the Status program

You can register for the Status mileage program on the official website of the Utair airline. To do this, you must indicate your first and last name, date of birth, email to which you will receive a letter to activate your participation, and a phone number from which you can call the airline for free.

Paid calls to Utair call center

If you are not a member of the Status program, you will be asked to call the airline's toll-free number. The cost of a call starts from 45 rubles per minute (excluding VAT), including waiting time, and may vary depending on the mobile operator and city.

Passengers can call Utair's city phone number and pay only for long-distance calls to Tyumen, and for residents of Tyumen this call will be free.

Paid calls will bring profit to the airline, despite simply signing up for the Status bonus program. When dealing with urgent issues, passengers will not have time to register in the mileage system. Registering for Status may be difficult for people who have difficulty using computers.

Utair airline telephone numbers

You can call Utair airline 24/7 in three ways.

The main thing in this airline is profit at any cost. Disabled people must pay for the transportation of walking sticks, which, according to company employees, do not look like canes or crutches; not only will they not help transport disabled children, but they will also take advantage of the opportunity to earn extra money. If you want to change your seat on a half-empty plane, they will be happy to help you with this...

I read the reviews and began to worry about the flight; we were flying with four children (Astrakhan-Sochi-Astrakhan). All my worries were in vain!!! Departure on time! Arrival - on time! There is no water on board, but there are plenty of wet wipes in the sink. The onboard conductors are pleasant and…

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Since February 1, 2019, the company has turned its attention to clients who play sports. In particular alpine skiing or snowboarding. We bought tickets for a family and chose 20 kg luggage per person. But at the airport they were faced with the fact that for snowboard covers (2 pieces) they would have to pay an additional 6,400 (with the cost of round-trip tickets being about 24,000). Those. when we fly back, it will also be 6400 - a total of 12800. Half the cost of the tickets. For that kind of money, you can absolutely safely fly with Aeroflot or S7, which have greater distances between seats and better quality of service (they feed you there, they hand out suckers during takeoff and landing).... And if we had a cover for each person (4 people - 4 covers), then you could pay an extra 24,000 and fly in business class (offered via SMS). Rave. In my opinion, the company is on par with shitty banks that give microloans at crazy interest rates and the conditions are written in small print... or shitty websites that lure you in with a cheap price, and then the scam starts... (assembly is not the same, equipment, growth or tea test, etc. .p.). In general, from a normal company (and I’ve been flying for almost 20 years...

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02/13/2019 Was supposed to fly to Kurgan from Vnukovo Flight UT265 at 00:40. The boarding pass stated the boarding end time was 00:15. Access to the plane by bus. Landing was announced. I stood towards the end of the line. They let us through in groups of several people, and not the whole stream, as always happens. When there were four passengers left, including me, there was another pause, at 00:12, while the bus was leaving for the plane. We begin to ask questions: “What’s the matter, why won’t they let us through, where is the bus, when will it come back for us, or will they give us another one?” The two girls at the counter are silent. Time 00:16. Two more passengers, who also need to take off on this flight, come up, submit documents, and then they announce to us all: “There is no opportunity to get on the plane.” Passengers who have arrived at boarding passes For some reason, they write in pen “Return 00:16” without a signature, without a seal. The six of us urgently demand that a senior person be invited (we cannot find out the last names of the girls, their badges are hidden under their uniforms). The time is 00:19. A young man comes up and tells the dispatcher on the radio that the bus needs to arrive, because... 6 passengers were not delivered to the plane... At 00:21 he receives an answer that there will be no bus! At the same time, to the question of three passengers whose luggage was checked in, he said, “Don’t worry, the luggage won’t fly away, it will be returned to you!” Nonsense: it is impossible to transport 6 people to the plane, but to bring luggage from the same plane back to...

 

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