Sample claim for forced refund of money for an air ticket. Sample claim for refund of non-refundable tickets Claim for refund airline

Millions of people use air transport around the world every day, flying to the farthest corners of the planet. Boarding passenger airliner is possible only after purchasing a ticket and registering for a flight of a particular airline. However, passengers' plans may change, and the air carrier may fail by postponing or canceling the flight. In this case, airline customers claim a refund of previously purchased tickets, if the tariff allows this. As a rule, the carrier always meets the client halfway and returns the money for the ticket, but there are situations when the passenger has to write a claim for a refund of the money spent on the ticket.

Possibility and grounds for a refund for an air ticket

In accordance with the law on air travel in force in our country, each passenger has the right to receive back the money previously paid for a ticket if he complies with the following mandatory conditions:

Return claim Money for air tickets - the sample guarantees a 100% refund to all passengers on domestic flights if this is announced to an airline representative no later than 24 hours before the start of the flight.
If notification of a refund was made less than 24 hours before departure, the company has the right to impose penalties on the return of the air ticket in accordance with the carrier’s internal policy, but not more than 25% of the previously paid amount.
If the flight was canceled due to the fault of the airline, it is obliged to fully compensate the cost of the flight, including all service fees, regardless of the time of refusal to provide transport services.
In the case where a passenger purchased a ticket at a special, non-refundable fare, which was notified in advance, a refund for the ticket is possible only if the flight did not take place due to the fault of the carrier.

Important! All actions for the return of money are possible only on the initiative of the passenger himself - after writing a corresponding statement to the carrier, and following the refusal - a claim to the airline for the return of funds, which, if the conflict escalates, can be presented in court.

Air transportation

Actions of the passenger when the flight was successful, but the client was not on board

In case an airline client, having in his hands travel document, was unable to take the flight due to force majeure circumstances, and his seat on the plane was empty, in accordance with Article 108 of the Air Code of our country, he must prove the following circumstances, for example, in order for a claim to arise “ Ural Airlines»:

If a passenger can confirm in writing that he has received treatment in a hospital or on an outpatient basis, associated with temporary loss of ability to work in the form of sick leave, the airline is obliged to compensate him for the cost of the ticket.

Flights

The same happens when the carrier’s client was involved in the funeral of his deceased relative or loved one, and also looked after him due to illness.
If the flight was delayed for a long time through no fault of the passenger, and this flight has lost its relevance for him.
In the case when the connection was too short or the delay of the previous flight did not allow him to physically catch the next flight.
When a citizen was detained for a long time due to a long period of inspection.

Important! All such justifications, delays or no-shows for the flight must be indicated in the text of the claim as a basis for compensation for the cost of the ticket.

Passenger actions if the flight was canceled or rescheduled

If due to the fault of airport services, the airline, breakdown or other malfunction on aircraft If the flight is canceled or rescheduled for another time, as a rule, a self-respecting carrier offers ticket compensation or additional bonuses for affected customers. However, if this does not happen, and the passenger wishes to refuse the company’s services today, its representatives are obliged to compensate 100% of the cost of even a non-refundable fare upon the first application

Flight cancellations

When such steps do not occur, the passenger has the right to write a claim and even go to court after filing a claim against the airline for canceling the flight.

Important! If the flight delay occurs due to circumstances beyond the control of the airline or airport, for example, due to weather conditions or a natural disaster, the return of funds, as a rule, becomes the subject of legal disputes, since conditions called “force majeure” are stipulated in any contract with the carrier, when the flight would be an extremely dangerous event for the lives of passengers and crew

Missing your flight

Instructions for writing a claim for a refund due to the fault of the airline

Many passengers often ask, how much money is there for air tickets? If a dispute with airline representatives regarding the return of funds for air tickets takes on a conflicting tone, a claim to the airline is written as a last attempt at a peaceful resolution of the dispute. Thus, the text of the document must comply with the requirements of the Air Code, as well as for flight delays, available on almost every information portal, for example, here https://dogovor-blank.ru/template/Application/Application_for_refund_of_money_for_airline ticket. The paper itself must contain the information listed in the list:

The name of the airline to which the corresponding claim is written indicating its head office, for example, the claim “Ural Airlines”, sample.
Information about the applicant, namely his passport data (if the airline is international, information must be provided from abroad).
Description of the fact of purchasing an air ticket for this particular airline, namely the document number, points of departure and destination, date and time of the planned departure in this direction.
Providing justifications according to which the flight was impossible, namely a description of one of the circumstances given in the list above.
Reference to Article 108 of the Air Code of the Russian Federation as the basis for the possibility of demanding funds, as well as to Article 32 of the PZPP.
Formation of a request for the return of funds paid for an air ticket.
Calculation of the amount to be refunded in accordance with the ticket price and the cost of other previously paid air carrier services, for example, additional payment excess baggage or in-flight cellular services.
A description of the accompanying documents attached to this complaint, in particular, copies of air tickets or a previously written complaint.
Indication of the details for which the return must be made.
Date of preparation of the paper, personal signature of the applicant.

In conclusion, it must be said that the return of money paid for the services of an air carrier after writing a claim cannot be instantaneous, since representatives of the customer service department must carefully study the paper itself and the accompanying documentation, and also, if in doubt, check the facts. Only after this, based on the letter, the financial department will generate a payment in accordance with which the transfer will take place. So, from the moment the claim is written until the date of actual return, 15...30 days may pass. However, most often the air carrier does not want to spoil its reputation and will prefer to return the money rather than incur losses in the form of popularity among passengers.

Many of you do not know how to return a “non-refundable” air ticket. I'll tell you: non-refundable tickets does not exist. There is ignorance of the laws. Therefore, copy the letter below, send it with registered notice to the airline where you purchased the flight and may you be happy! (By the way, this “happiness” has been tested on itself: knowledge of the laws works and guarantees the return of even “non-refundable” tickets! Study the laws;!

So you bought a ticket and want to return it? Write a letter! And don’t forget to send it by registered mail with notification!!! Blessed be the Russian Post

to CEO
JSC "************"
*******
registered at: Here we write the address of the airline, according to the Internet

From Alexander Viktorovich Legkoy (change your name and address to yours)
residing at the address: zip code
Russian Federation, region, city, street, house, sq.

kt.: 8-960-352-65-65 - (contact phone number - don’t call, it’s not mine anymore! :))
Fax:
Email: indicate your

Claim
/about the refund of the amount paid for the air ticket/

I, Alexander Viktorovich Legkiy, 25.08. 20** years old at 14-30 Moscow time, purchased on the website(company name) (website name) electronic ticket No. 0932400953347, with a total cost of 6,311 rubles / six thousand three hundred eleven rubles / for flights 0993 / Moscow-Kaliningrad/ and 0717 / Kaliningrad-Paris/ , planned e as of 10/03/20..

Taking advantage of your legal right, enshrined in Art. 108 of the Air Code of the Russian Federation, which reads: an aircraft passenger has the right to refuse a flight by notifying the carrier no later than twenty-four hours before dispatch of the aircraft, if the air transportation rules established by the carrier do not specify a grace period, and receive back the amount paid for air transportation amount. If an aircraft passenger refuses to fly later than the established period, the passenger has the right to receive back the amount paid for air transportation with the withholding of a fee, the amount of which cannot exceed twenty-five percent of the amount paid for air transportation, I, September 15....., contacted the hotline(contact us and write the company name)by phone number:8 - 800 - 200 -** -** asking for a refund of what I paid sum of money for an air ticket.
However, in response to my request, the staff"such and such airline" responded inadequately and told me that a refund of the amount of money I paid for the air ticket was impossible, citing their internal rules.
Page 1

These actions clearly contradict current legislation, namely Article 102 of the Air Code Russian Federation, which states that carriers /carrier is an operator licensed to operate air transportation/ when performing air transportation, we are obliged to comply with the general rules of air transportation. Currently, such rules are established by the Air Code of the Russian Federation. Carriers have the right to establish their own rules, which should not contradict general rules air transportation, and the refusal to return the amount of money I paid for the air ticket is contrary to Art. 108 VK RF.

From the above articles of the RF CC it follows that, having purchased an airline ticket, I, Alexander Viktorovich Legkiy, entered into an agreement for the carriage of a passenger with this airline. At the same time, in accordance with Art. 779 of the Civil Code of the Russian Federation, a contract of carriage is one of the types of contracts for the provision of services.
I concluded the contract for the carriage of passengers solely for personal needs not related to the implementation of business activities, in connection with this and on the basis of the preamble of the Law of the Russian Federation "On the Protection of Consumer Rights" I believe that the relationship that arose between me and "such and such airline" , the norms of the Law of the Russian Federation “On the Protection of Consumer Rights” apply.

Based on Article 108 of the RF CC, the RF Law "On Protection of Consumer Rights"

ASK:

Refund to me the amount I paid for the air ticket in the amount of 6,311 rubles / six thousand three hundred eleven rubles / as soon as possible.

If the above requirement is rejected, I will be forced to file a lawsuit against"such and such airline", where I require:
1) Collect from "such and such airline"in my favor the amount I paid for the air ticket in the amount of 6,311 rubles / six thousand three hundred eleven rubles /;
2) Collect in my favor from"" compensation for moral damage in the amount of the cost of the air ticket
3) Collect from "such and such airline" legal expenses that I will incur as a result of going to court, namely the costs of paying a lawyer for the preparation of claim documents, consulting, preparing documents for the court, paying for travel to and from the place of trial, participation in court hearings, as well as compensation for losses caused as a result of interruption from work and loss of time, in the amount of not less "so much" thousand rubles (moderate your appetites and indicate the amount from 50 to 100 thousand rubles)
Please provide me, within 5 calendar days from the date of receipt of this claim, with a written response to the claim (send copies by e-mail, fax indicated by me in the claim) containing an obligation"such and such airline" pay me in as soon as possible the amount I paid for the air ticket in the amount of 6,311 rubles / six thousand three hundred eleven rubles / properly and in full, or a reasoned refusal to pay. Failure to provide a written response to this claim will be considered a refusalJSC " such and such airline" fulfill my legal requirements.

Application:

Electronic ticket receipt No. 0932400953347 ( eTicket ) copy of electronic air ticket No.

Bank account statement confirming the fact of payment for the services of “such and such airline” dated 08/25/20**.

«_ 16 _" September 20**

Legky A.V.

USUALLY AFTER RECEIVING SUCH A LETTER, THE AIRLINE WILL REFUND YOUR MONEY FOR THE TICKET
THIS IS WHAT HAPPENED IN THIS PARTICULAR CASE
TAKE IT IN ARMS AND USE IT!
AND THE STRENGTH, TRUTH AND ACCELERATION WILL BE WITH US :)

Application (for refund of air ticket cost) Attachments:

Help other people find this sample airline ticket refund application.

Claim for refund for air tickets

According to Article 108 of the Air Code of the Russian Federation, a passenger of an aircraft has the right to refuse a flight by notifying the carrier no later than twenty-four hours before the departure of the aircraft, unless a grace period has been established by the air transportation rules established by the carrier, and to receive back the amount paid for the flight. carriage amount. 1) Refund to me the amount paid for tickets in the amount of __________ rubles; 2) Refund to me the amount paid for insurance in the amount of _______ rubles.

- copies electronic tickets No.___________, _____________, ____________; — a copy of an extract from the medical history ___________ No. ______. ____________ year _______________ Fill out the feedback form.

Describe your question in as much detail as possible in simple words.

Refund for air ticket

On January 10, 2009, amendments to the order of the Ministry of Transport of the Russian Federation dated June 28, 2007 entered into legal force.

N82 “On approval of Federal aviation regulations. General rules air transportation of passengers, baggage, cargo and requirements for servicing passengers, shippers, consignees.” The General Rules for the air transportation of passengers, baggage, cargo and the requirements for servicing passengers, consignors, consignees, approved by the order, determine the conditions for the air transportation of passengers, passenger belongings, including things carried by the passenger, and hand luggage, transported on board an aircraft on the basis of an air transportation agreement for passengers, property accepted for transportation on the basis of a cargo bill of lading, the rights and obligations of the carrier, other persons involved in the organization and provision of air transportation, as well as passengers, shippers and consignees.

Claim (demand) for a refund for a ticket

A claim for a refund for a ticket is an official document that establishes the consumer’s demand to the store for a refund and justifies the need to satisfy such a demand. We present our sample claim, which includes requirements for both a refund for a quality ticket and for a defective one. All you have to do is choose and return the money.

Before writing and filing a claim, we recommend that you: Claim for a refund for the ticket “___”_______ _______ (specify date) by me, ___________________________________, in the store “_____________”, located at the address: _____________________________________________ a ticket was purchased for _______ rubles.

Additionally, delivery for the ticket was paid in the amount of ______ rubles.

The procedure for drawing up and a sample claim to a tour operator for a refund

Failure of travel companies to comply with the terms of the contract is one of the most common cases of violation of consumer rights. If a citizen has received a low-quality product or service, he has the right to demand monetary compensation. From the article you will learn how to correctly write a claim to a tour operator for a refund.

If the travel company does not comply with the terms of the contract, you have the right to write a claim for a refund. The rights of people buying vacation packages are defended simultaneously by both the consumer protection law and the current federal legislation in the field of tourism.

Citizens often encounter low quality tourism services.

Air ticket refund

The passenger has the right to refuse transportation and return the air ticket in the manner established by the legislation of the Russian Federation.

It should be taken into account that the norms of Russian legislation on refund issues, as a rule, do not apply to air tickets of foreign carriers, as well as to air tickets of some Russian airlines, transportation for which starts from points outside of Russia. the flight is not scheduled; failure to send a passenger due to the impossibility of providing him with a seat on the flight and the date indicated on the ticket; failure by the carrier to provide connecting flights in the case of a single carriage; failure to provide the passenger with service in the class indicated on the ticket; incorrect issuance of an air ticket by the carrier or authorized agent; illness of a passenger or a member of his family or a close relative traveling with him on the aircraft, which is confirmed by medical documents; death of a family member or close relative of the passenger, which is documented.

Samples of claims for refunds

It is considered that a written claim for the return of funds is a notification to the debtor of the need to pay debts to creditors.

The document is drawn up in writing only if verbal requests for a refund do not lead to the desired effect.

This form of claim is used not only for business activities, but also in the everyday life of people entering into debt relationships.

How to file a claim for a refund When filling out a claim, adhere to the following rules:

Sample request for refund

How to file a claim for a refund?

By following the usual business correspondence templates, you can easily draw up a document such as a claim for a refund in a standard form.

Such a claim can be made simply by following the usual rules of business correspondence. This is a normal document, not much different from other business documents. If you need to make a claim for a refund, then in this article we will look at a sample claim for a refund and tell you how to fill it out.

Such a claim is most often written in cases where you bought a low-quality product in a store and want to return the money you spent.

How to file a claim for a refund of an air ticket

Good afternoon, how to file a claim with the airline for a refund of an unused air ticket.

When purchasing, they did not check that the ticket was issued for a different date. I had to buy another ticket at the airport. question asked 3 years ago By virtue of paragraph 1 of Art. 782 of the Civil Code of the Russian Federation (hereinafter referred to as the Civil Code of the Russian Federation), the customer has the right to refuse to fulfill a contract for the provision of services for a fee, subject to payment to the contractor for the expenses actually incurred by him. In accordance with clause 227 of the Federal Aviation Rules “General Rules for the Air Transportation of Passengers, Baggage, Cargo and Requirements for Services for Passengers, Shippers, Consignees”, approved.

A claim for a refund for air tickets is written if the air carrier refuses to return the money during negotiations. The claim itself is used as evidence of the fact that the buyer used pre-trial settlement methods before going to court.

There are no clear requirements and rules for drawing up claims in the legislation, but this article will provide recommendations by following which you can competently draw up a procedural document.

When can I request a refund for an unused air ticket?

After making changes to Air Code of the Russian Federation in the summer of 2014, air tickets began to be sold in two types:

Returnable;
Non-refundable.

You can get your money back almost in full only when returning tickets, where there is a condition for their return, at least one day before the flight. If the ticket is returned later, the air carrier has the right to a penalty in the amount of 25% of the ticket price. But at the same time, the passenger can still return three quarters of the cost. But handing over even a return ticket after the end of the flight does not give the right to a refund.

Already from the very name “non-refundable ticket”, it becomes clear that the passenger will not be able to get the money back. An exception may be cases when a passenger was forced to miss a flight due to the illness of a relative traveling with him or the death of a close relative. But these facts must be documented.

Filing a claim for a refund for air tickets

To draw it up correctly, you need to refer to the norms of civil law. The protection of the rights of tourists is also regulated by legislation in the field of consumer protection. A claim is a procedural document; it indicates the demands themselves and the grounds on which they are put forward. It will be better if the claim uses the laws that were violated by the air carrier.

You can also refer to the rules of transportation in the text, which are issued along with the air ticket. These rules should also mention the conditions for returning the ticket. But if the conditions stated by the air carrier contain provisions that directly contradict the law, then they are unlawful.

The complaint must indicate the period within which it must be considered and the address where the response should be sent.

Filing a claim

It is necessary to submit a claim in a written form. Lately, correspondence has often been conducted by e-mail, but not all judges then accept printouts as evidence. The address to which all claims must be sent must be indicated on the air ticket. You need to understand that the air carrier is responsible for refunds. A ticket can be purchased from an agent; in most such cases, the claim is still sent to the air carrier.

If all the rules for returning an air ticket have been followed, but the money has not been returned, and oral negotiations do not produce any results, you need to file a claim. You can also complain to Rospotrebnadzor and the Federal Air Transport Agency. But the surest way to get your money back is to go to court.

Based on the above and in accordance with Articles 103, 105, 108 of the RF CC, 779 of the RF Civil Code, I DEMAND: 1. Refund the cost of the air ticket in the amount of rubles.2. Compensate me for moral damages in the amount of rubles3. Reimburse me for legal expenses in the amount of rubles, in accordance with Art. 15 Civil Code of the Russian Federation. In case of failure to transfer funds within 7 days from the receipt of this application to Continent Airlines, complaints will be sent to the prosecutor's office of the city, Rospotrebnadzor of the city, and a statement of claim for the recovery of funds, interest for the use of other people's funds, moral damage, payment for the representative's services will be sent to court.

RF VC - Termination, at the initiative of an aircraft passenger, of the agreement for air carriage of a passenger. An aircraft passenger has the right to refuse a flight by notifying the carrier no later than twenty-four hours before the departure of the aircraft, unless a grace period is established by the air transportation rules established by the carrier, and to receive back the amount paid for air transportation.
(» AIR CODE OF THE RUSSIAN FEDERATION" dated March 19, 1997 N 60-FZ). Based on the above and guided by Art. 16 and 32 of the Law of the Russian Federation “On the Protection of Consumer Rights” I demand that within 10 calendar days the full cost of the air ticket issued in my name in the amount of rubles be returned.

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