Return your Aeroexpress ticket. Additional services. Is it possible to return or exchange a purchased ticket?

Receipt process monetary compensation for the returned receipt to the Aeroexpress transport company proceeds in several stages. The company has fairly straightforward rules and strict restrictions in this regard.

According to the Decree of the Government of the Russian Federation dated March 2, 2005 N111 and paragraph 15 therein (hereinafter referred to as the Rules), the passenger has the right to compensation in the amount of the full cost in one case: an unexpected interruption in train traffic for more than one hour in the manner prescribed by the basic rules for the transportation of passengers, baggage, cargo baggage. In any other cases, compensation for funds for a one-time trip on a suburban train is not made.

The exception is (travel receipt paid through the official websites of Aeroexpress, or mobile applications and websites of partner carriers). If you are unable to use the purchased electronic receipt, you have the legal right to change the details of this document once.

Return of an electronic ticket

To receive compensation for an electronic travel receipt, you will need to make changes to your travel parameters. The required actions are carried out through your personal account on the website or in the mobile application:

  • application for mobile phones.

This service is publicly available only to previously registered users. If you are not authorized or do not remember your password and login, please contact the specified Aeroexpress customer support number: 8-800-700-33-77.

To cancel a ticket, follow these steps:

  1. In the column of your personal account called “My ticket” select the required reservation.
  2. Next, click the “Cancellation Request” button.
  3. Accept the agreement with the amount offered for the ticket.
  4. Receive cash in the same way you previously paid for your train ticket. The money will be transferred within 5-10 business days.

It is necessary to take into account factors that influence the amount that the passenger will receive after implementing the above points. The actual cost of travel is subject to deduction:

  • commission. The client pays them for the cancellation service provided for him electronic ticket;
  • bank interest for purchasing a ticket.

Return deadlines

Changes made to the electronic details travel document at the “Standard” and “Round-Round” fares, which the user purchased on the Aeroexpress website or mobile application, are credited to the client if the departure date indicated on the ticket has not expired. Derogation from this paragraph is possible only if the buyer pays for his ticket on the day of departure.

For those departing in a business class carriage, the time frame is slightly expanded. The deadline for passengers to make changes to their electronic receipt, determined 30 minutes before the train departs. The Aeroexpress departure time is always indicated on the ticket.

You are allowed to purchase up to five receipts at one time at one rate. By making travel changes to one ticket, you will automatically change the details of all other tickets from the general order.

Features of return and transfer of funds

The originals of all travel tickets and receipts for various fees remain with the transport company and become the basis for a refund in all cases of compensation for unused or partially used travel documents.

To obtain reference information regarding the return of electronic tickets for Aeroexpress electric trains, as well as if difficulties arise with the return, please call the transport company: 8-800-700-33-77 or contact the support service using the feedback form.

A refund for an unused travel receipt purchased by bank transfer or using a payment card is made to the bank account of a legal or individual who paid for the travel document.

Refund of a ticket when purchased on partner sites

The process of monetary compensation when purchasing a ticket on partner websites is possible after the passenger fills out and submits a written application.

  • Ticket for one adult passenger: economy: 360 rubles. business: 900 rubles.
  • Child ticket economy class for children from 5 to 7 years old is purchased at the ticket office at the station/airport.
  • The passenger has the right to carry free of charge in economy class. class of children under 5 years of age.
  • For children in business class, a full ticket (adult) is purchased.

You can buy an Aeroexpress ticket on the website in advance (90 days before the trip), directly when purchasing an air ticket from/to Moscow. The ticket is available for sale in any browser. Print boarding pass directly from the browser you are using, without changing the default printing settings for the ticket.

Buying an Aeroexpress ticket:

Step 1. Select travel parameters: date, direction, fare, number of tickets. Confirm your agreement with the rules for issuing an electronic ticket and proceed to selecting a payment method. When purchasing a ticket for a business class carriage, you must select a seat in the cabin on the proposed carriage diagram. Step 2. Select a payment method, indicate your valid email address or mobile phone number, where a message with a link to an electronic ticket (itinerary receipt) will be sent. You can provide either just an email address or a mobile phone number. A link to the paid ticket will be sent to you by email or phone, respectively. Step 3. Pay for the ticket following the instructions of the payment system you have chosen. Step 4. To view your ticket, open the email you received or use the link sent to your specified mobile phone number. The ticket received by email must be printed. To pass through the turnstiles at Aeroexpress terminals and at Moscow airports, simply attach a printed electronic ticket to the reader, or, with a ticket received on a mobile phone, attach the mobile phone screen with a QR code. Please note that tickets purchased on the website do not serve as a supporting document for reimbursement of travel expenses for the accounting department.

Payment methods for Aeroexpress tickets

It is possible to pay for tickets on the website only with Visa and MasterCard bank cards. If the payment transaction was successful, but access to the page with the paid ticket was not provided, contact Aeroexpress technical support for clarification by phone hotline 8-800-700-33-77.

Aeroexpress e-ticket


An electronic ticket purchased via the Internet or mobile phone is valid only for the direction specified when purchasing the ticket. Tariff "Standard" - valid during the departure date indicated on the ticket; Business class fare - valid only for the flight specified in the electronic ticket. When choosing a version of the itinerary receipt for mobile devices, make sure in advance that your phone can reproduce it correctly. For this: - make sure that the data service via GPRS is connected and configured; - follow the link in the SMS message containing the payment results. The opened page should display an electronic ticket with a barcode image. There is no need to print out an electronic ticket received on your phone. If the barcode cannot be reproduced, contact the technical support service by calling the Aeroexpress hotline 8-800-700-33-77. For the convenience of passengers, the purchased ticket can be resent to an email address or another mobile phone number. Tickets without a barcode image cannot be checked.


To pass through the turnstile, attach the barcode ticket to the reader.

Refund of Aeroexpress e-ticket:

Purchased e-tickets are non-refundable. A passenger can receive the full fare in the event of an unplanned interruption in the movement of electric trains for more than 1 (one) hour. However, in other cases, refund unused tickets for a one-time trip is not carried out (in accordance with the Rules for the provision of services for the transportation of passengers by rail, as well as cargo, luggage and cargo luggage for personal, family, household and other needs not related to business activities, approved by the Decree of the Government of the Russian Federation dated 02.03. 2005 No. 111). Refunds for unused subscription tickets is carried out in the manner and in the cases provided for by the Rules for the transportation of passengers, luggage and cargo luggage on federal railway transport, approved by Order of the Ministry of Railways of the Russian Federation dated July 26, 2002 N 30.

Fulfillment of mutual obligations of the parties:

The obligation to pay for an electronic ticket is considered fulfilled by you from the moment you receive a notification from the relevant payment system about the fact of successful payment. The obligation to provide you with an electronic ticket is considered fulfilled by Aeroexpress from the moment the itinerary receipt is sent to the email address you specified or a link to the itinerary receipt is sent via SMS to your phone number. Sufficient proof of such sending is a copy of the message sent to you with a link to the itinerary receipt saved by Aeroexpress.
The Aeroexpress company operates railway communications between Moscow and the airports of the Moscow aviation hub (Vnukovo, Domodedovo and Sheremetyevo). Since the capital's main highways are too congested, railway transport is a great way to get to the airport from the city center quickly and on time.

Aeroexpress trains depart from railway terminals near stations on the Circle Line of the Moscow Metro. Travel time to Vnukovo and Sheremetyevo airports is approximately 35 minutes, to Domodedovo - approximately 45 minutes.

Trains to the airport:

  • from Paveletsky station - to Domodedovo Airport;
  • from Belorussky Station - to Sheremetyevo Airport;
  • from Kievsky railway station - to Vnukovo Airport

Trains from the airport:

How to order a ticket?

If Moscow is the starting or ending point of your trip, when booking an air ticket, the system will automatically select the required Aeroexpress train ticket. Select the desired route and pay for the service along with the air ticket.

When creating an order, the system will automatically select the required ticket for the Aeroexpress train if Moscow is the starting or final destination your route.

Tickets for the “Standard” fare can be purchased immediately before the train departs or in advance, but not earlier than 90 days before the expected date of travel. If you purchase tickets three or more days before your trip, their cost will be lower.
Under the “Standard” fare, the passenger is not provided with specific seat. If there are no free seats, traveling while standing is allowed.
The ticket is valid for 30 days from the date specified upon purchase.

How to use the ticket?

After successful payment for the complex service, an electronic ticket with a QR code will be sent to the email address you specified during registration. Print it out and attach the QR code to the reader when passing through the Aeroexpress turnstiles.
IMPORTANT! You need to print your ticket directly from your browser. When sending an electronic ticket for printing, you must comply with the following requirements: do not change the print settings (print quality, page scale and image size) that are preset by default; The QR code located on the itinerary receipt must be well printed and readable; the presence of any defects on it is unacceptable. If these requirements are not met, the ticket is considered invalid.

How to return a ticket?

The procedure for canceling the complex service “Air + Aeroexpress” consists of two stages - cancellation of an air ticket and cancellation of an Aeroexpress ticket. You can only cancel your Aeroexpress train ticket, but the air ticket will remain valid.

To return your Aeroexpress ticket, you need to:

  • Log in to the site website.
  • Log in to the “My Ticket” section, select the “Aeroexpress” tab and open the desired reservation.
  • Click the “Cancellation Request” button.
  • Agree with the amount to be refunded.
Funds will be credited to the card you used to pay for the order within 3-5 banking days.

Note!
You can return your ticket until 11:59 p.m. on the day preceding the day of travel.
When canceling a ticket for Aeroexpress trains, its full cost (agency service fee in the amount of 1 AZN, as well as the payment system markup withheld by the bank when paying for the ticket) is subject to a refund.

If a ticket for the Aeroexpress train was issued along with the air ticket, for making changes to railway ticket An agency service fee of 1 AZN is charged.

This may be helpful. How long does it take to get to the airport? high-speed electric train? Where can I find the schedule? How much does the ticket cost? What classes of carriages are there on Aeroexpress? What is the validity period of an electronic ticket for Aeroexpress? Rules for registration at Aeroexpress terminals and their location diagrams. We talk about all this.


(The information was taken from the website pososhok.ru, where you can also purchase tickets for Aeroexpress. Certain information or conditions, for example regarding payment methods, may differ in other companies, most often slightly).

1. Which airports do Aeroexpress trains run to?
To the airport Vnukovo - from Kievsky railway station,
to the airport Domodedovo - from Paveletsky station,
to the airport Sheremetyevo - from Belorussky railway station.

2. How long does it take to get to the airport by Aeroexpress?
Travel time is 35 minutes, to Domodedovo airport - 40-45 minutes.

3. Where can I find out the schedule?
On the website www.pososhok.ru in the “Aeroexpress” section
on the Aeroexpress website www.aeroexpress.ru
by calling the Pososhok company hotline: 8-800-700-33-77 (calls within Russia are free)
by sending a special short SMS message in Russian or Latin letters to number 3115:
.“Moscow (Kyiv Station) - Vnukovo”: “ae v” or “ae v”;
.“Moscow (Paveletsky Station) - Domodedovo”: “ae d” or “ae d”;
.“Moscow (Belorussky Station) - Sheremetyevo”: “ae sh” or “ae s”.
To receive an SMS with the express train schedule at a specific time (for example, to Vnukovo at 7:00 am), you must send a request of the form: “ae at 07:00” or “ae v 07:00”.
The cost of the SMS service is determined according to tariff plan operator of your mobile communications.

4. How much does a ticket cost?
The fare for one adult passenger in a general class carriage is 320 rubles; in a business class carriage - 550 rubles. For children under 5 years of age, travel is free.

5. What is the difference between a general class carriage and a business class carriage?
A general class carriage is a carriage where passengers are not assigned a seat. A ticket for this carriage is valid until 23:59 on the day following the date indicated on the ticket.
Business class carriage - there are 24-26 seats in the carriage; soft drinks, newspapers, luggage racks and clothes hangers are provided free of charge. A ticket for business class carriages guarantees a seat with a number, which is issued for a specific date and time of departure.

6. What is an electronic ticket for Aeroexpress:
- Possibility of purchasing a ticket in advance and without commission
- Booking and paying for tickets on the website Pososhok.ru

You will receive an electronic ticket to the e-mail specified when ordering or via SMS to your phone.

Example of an electronic ticket sent by e-mail:

When choosing a version for mobile devices, make sure in advance that your phone can play it correctly. For this:
- Make sure that the GPRS data service is connected and configured
- Follow the link in the SMS message with the payment results
The opened page should display an electronic ticket with a barcode image. If the barcode is not reproduced, print the e-ticket on paper. Tickets without a barcode image cannot be checked.

Be sure to print your e-ticket before your trip and keep it until the end of your trip or save the SMS notification on your mobile phone.

7. What is the validity period of an electronic ticket for Aeroexpress?
- Economy class - the ticket is valid until 23:59 on the day following the travel date indicated on the ticket.
- Business class - the ticket is valid only for the flight (according to the date and time of departure) indicated on the ticket. If a passenger with an electronic ticket for Aeroexpress business class is late or in the event of an earlier visit, the passenger can travel in any general class carriage until 23:59 on the travel date indicated on the ticket.

8. How to pay for tickets?
- By bank card online
- Yandex.Money
- "WebMoney" wallet
- By bank card in the office
- Bank transaction
- cash through Euroset
- cash via "Cyberplat"
- cash through the cash desk in Svyaznoy stores
- cash through the cash register in MTS stores
- in cash through the Eleksnet terminal
- cash via Qiwi wallet or terminal
- in cash at one of our offices

9. Is it possible to return a ticket?
Pre-issued tickets cannot be returned or reissued.

10. Is the seat number indicated on the ticket?
Tickets are sold without seat numbering (with the exception of tickets for business class carriages), so we recommend that passengers arrive at the point of departure 10 - 15 minutes before the train departs and plan the travel time with a small margin.
Since February 2010, Aeroexpress trains began running business class carriages between Moscow and Sheremetyevo Airport, which differ from regular ones in a higher level of comfort and the availability of additional services. In such a carriage, unlike a regular one, passengers are provided with a guaranteed seat.

11. How to get through the turnstiles at the airport?
When departing from Moscow to the airport, the passenger presents an electronic ticket (printed or from a mobile phone) to the traveling ticket cashiers along the route for conversion to a travel ticket with a bar code, which will allow further passage through the turnstiles at the airport. If a passenger is traveling from the airport to Moscow, then entry is carried out through the gate at the turnstile system point upon presentation of an electronic ticket to security personnel.

 

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