5 stars skytrax. Aeroflot received a four-star Skytrax rating. All Nippon Airways, Japan

Skytrax, which specializes in researching the quality of services of various air carriers and airports, has released an annual rating of the most best airlines peace. When compiling it, the impressions of over 19 million travelers from 105 countries were taken into account. The survey, which covered more than 325 air transport companies, contained 49 parameters, ranging from cabin comfort to quality of service. Here are the top ten airlines in the world, according to a Skytrax survey.

10. Garuda, Indonesia

This air carrier has recently undertaken a large-scale fleet renewal aircraft and significantly improved the quality of service. The pilots were not left behind either; they were given more comfortable seats.

And Garuda flight attendants received an award in 2017 as the best flight attendants in the world. They received this title for the second year in a row.

9. Hainan Airlines, China

Founded in 1993 Hainan Airlines is the only Chinese airline to which Skytrax experts awarded the coveted five stars. In three short years it moved from 22nd place to 9th position in the top of the world's best air carriers. It operates more than 160 aircraft and is rapidly expanding in the Asian, European and Australian regions. Skytrax reviewers praised Hainan Airlines for its responsive service and comfortable business class cabins. The company also earned the title of the best airline in China and received the award for the best airline staff service in China.

8. Etihad Airways, UAE

The Abu Dhabi-based air carrier won awards for the world's best first class in 2017. best places in first class and better service in first class. Some of the features of being on board Etihad include the use of noise-canceling headphones and dimming lighting to keep passengers well-rested.

7. Lufthansa, Germany

IN last years The German airline had to significantly reduce its budget. Fortunately, this did not affect the service and overall quality of service. And for best results, Skytrax recommends adding newer A380s and 748-8s to your fleet.

Lufthansa took first place as the best European airline and for an excellent first class restaurant.

6. EVA Air, Taiwan

It was EVA Air that pioneered the creation of premium economy class on the Boeing 777. Skytrax awarded the Taiwanese carrier a prize for the world's cleanest cabins and the most comfortable business class.

5. Cathay Pacific Airways, Hong Kong

Although the Hong Kong-based airline dropped one point from its 2016 ranking, it still maintains its place as one of the most respected air operators in the Pacific region. Having at your disposal big park Boeing 777-300ER and offering high frequency, Cathay is one of the best Asian companies. Skytrax reviewers are pleased with Cathay's comfortable seats, quality of service, and in-flight entertainment. However, there were also some poor reviews due to congestion and unstable weather at Cathay's Hong Kong base.

4. Emirates, Dubai

Over the past 30 years, Emirates has become one of the world's leading long-haul airline operators. The airline's entertainment system includes a huge selection of films, music and games, on demand and in several languages. The children will also have something to do during the flight; they will be given pencils, coloring books and soft toys.

For 13 years in a row, Emirates has been a leader in the category " best entertainment aboard".

3. All Nippon Airways, Japan

Skytrax awarded ANA employees the title of "Asia's Best Staff", indicating that the airline has demonstrated high quality services in the air and on the ground after greeting passengers at the airport. The Japanese are renowned for their politeness and respect for others, but at ANA customers will find amazingly friendly staff, a positive airport atmosphere, and a pleasant flight experience with folding seats and USB ports, even in economy class.

2. Singapore Airlines, Singapore

Based on parameters such as overall quality of service, seat comfort, and attitude of flight attendants, Singapore Airlines typically ranks among the leaders at the World Airline Awards every year.

Personal TVs with big amount entertainment programs and hot towels instead of the usual candy before takeoff are just some of the benefits of Singapore Airlines. The carrier's base is Changi Airport, which has not lost the title to its competitors for five years in a row. best airport in the world according to Skytrax. Singapore Airlines is the best airline in Asia, with awards for the best premium economy class and unrivaled business class seats.

1. Qatar Airways, Qatar

After falling to second place in 2016, the Qatari carrier has managed to regain the title of “best airline in the world”. Reviewers praised the very comfortable seats and interesting entertainment, brightening up long flights.

The airline offers more than 150 destinations worldwide and is constantly expanding its fleet to include the latest generation long-haul airliners, including the Boeing 787 Dreamliner and Airbus A350. Qatar Airways also won awards for Best Airline in the Middle East and Excellent Business Class.

Top 10 airlines in the world 2017 (Infographics)

20.04.2018 09:00

British Skytrax collects reviews from millions of passengers and, based on them, compiles an annual rating of world air carriers. Business Insider talks about European companies that ranked high.

This time, Skytrax analyzed the experiences of almost 20 million passengers from 105 countries. They assessed 325 representatives of the airline industry on 49 parameters - from the convenience of check-in for a flight to the comfort of the seats and the quality of service in flight.

Traditionally, companies from Asia lead the ranking, and the results of 2017 were no exception. The top three leaders in the global list included Qatari, Singapore Airlines and Japan's ANA All Nippon Airways. The last time Skytrax recognized a European carrier as “Company of the Year” was in 2006, when British Airways distinguished itself. Since then, residents of the Old World have not taken first place.

Even though airlines from Europe do not top the ranking, many of them are still at the top. Five carriers managed to enter the current top 20, one - into the top ten. Who deserved the highest marks?

10.Virgin Atlantic Airways

A country: Great Britain
Place in the world ranking: 33rd

The company is considered the crown jewel of Sir Richard Branson's aviation holding, although in fact his Virgin Group retains only 20% of the shares, and the owner of the largest stake of 49% is the American Delta Air Lines. Nevertheless, many details remind passengers of the charismatic entrepreneur - from the unusual purple lighting in the aircraft’s cabins to the stylish crew uniform.

9. Aeroflot

A country: Russia
Place in the world ranking: 30's

Although the Russian carrier is still sometimes associated in the West with grizzled pilots piloting old Soviet planes through the treacherous Russian winter, this image is extremely far from reality. Modern Aeroflot has a park at its disposal new Airbus and Boeing, and Skytrax at the end of 2017 recognized the airline as the best representative of the industry in Eastern Europe.

8.Norwegian

A country: Norway
Place in the world ranking: 28th

Over the past decade, Norwegian has helped bring cost-effective travel back to North Atlantic skies and has become one of the region's most prominent commercial aviation voices. This year, the company won in two special categories for low-cost carriers, earning the titles of the best low-cost carrier in Europe and the best in the world on long-haul routes.

7. Finnair

A country: Finland
Place in the world ranking: 25th

Finnair moved up two places in the global list and topped the airline rankings Northern Europe. Passengers especially appreciated the level of language training of the staff. The company operates main flights on Airbus aircraft, and regional flights on Canadian Bombardier and Brazilian Embraer aircraft.

6. KLM Royal Dutch Airlines

A country: Netherlands
Place in the world ranking: 22nd

The Dutch flag carrier is part of a conglomerate with France's Air France and is the oldest continuously operating airline in the world. It is now radically modernizing its fleet, which already includes new Boeing Dreamliners and refurbished Airbus 330-300s with an improved business class cabin.

5.Air France

A country: France
Place in the world ranking: 18th

Although Air France's position in the ranking has weakened somewhat, it still maintains a high level of service. The company had been struggling with cash and labor issues in the previous couple of years, but that didn't stop it from offering passengers exciting new options, including flying in its signature La Premiere cabins.

4. Austrian Airlines

A country: Austria
Place in the world ranking: 17th

Austrian Airlines, part of the Lufthansa group, maintains its status as the carrier with the best staff in Europe. The company is based in Vienna and operates the updated long-haul Boeing 767 and 777. Economy class passengers particularly appreciate the qualified and prompt service, as well as a wide selection of food and entertainment options on board.

3. Swiss International Air Lines

A country: Switzerland
Place in the world ranking: 14th

The main Swiss carrier emerged in 2002 from the remains of the bankrupt Swissair and is today owned by Germany's Lufthansa. It was the first in the world to operate the new generation Bombardier C aircraft. Although some passengers considered it not enough comfortable places in economy salons, almost everyone praises the company for the friendliness of the staff, the range of alcohol and free Swiss chocolate.

Summing up 2017 Federal agency air transport published brief work statistics civil aviation RF. The big picture for the participants rating of Russian airlines 2018 looks good. The air transportation market continues to develop, and almost all reliable Russian airlines included in the list demonstrated an average increase in the number of passengers and kilometers flown by 15%. At the same time, the weight of the top five airlines continues to grow. If in 2017 they occupied 67.4% of the total volume, then in 2018 it was already 85%.

Travel with a reliable tour operator: .

Read also:, the best airlines of the year according to Skytrax.

Opens the rating of the largest airlines in Russia Nordwind Airlines, aka " North wind" Over the past year, the number of passengers amounted to 3.5 million people and increased by 95% compared to 2016. Passenger turnover also showed growth, increasing by 44%.

One of the largest charter carriers in Russia, which transported more than 2.2 million passengers in 2017, was called to the carpet by the Federal Air Transport Agency in the summer of 2016 due to constant long flight delays of up to several tens of hours. The carrier promised to take action. In case of inability to arrange regular flights to exact time the company faces restrictions on transportation.

Azur Air was a subsidiary of UTair, but two years ago it set out on its own. In 2017, the number of passengers of the company amounted to 3.6 million people, almost 2/3 more compared to 2016.

Globus is part of the S7 Group, being a subsidiary of the airline giant Siberia, which took second place in the ranking of the best airlines. 2017 turned out to be favorable for the company - the number of passengers increased by 20.2%, amounting to 4.1 million people.

The Aeroflot subsidiary, which took over the baton from Dobroleta, which died as a result of UES sanctions, is positioned as a budget company. Although the first tickets for the new airline's flights were sold only two years ago, it confidently entered the top 10 airlines in Russia.

The number of passengers in 2017 amounted to 4.3 million people, an increase of 5% compared to 2016. Despite its youth, Pobeda’s flights have already become surrounded by scandals. Users are dissatisfied with the policy of keeping silent about the real price of a flight, demands to pay for the opportunity for families to sit together, flight delays and cases when more tickets are sold for a flight than the number of seats.

In fifth place in the ranking of Russian airlines in 2018 are “ Ural Airlines", transported 7.5 million people in 2017, demonstrating an increase of 25%. In the meantime, the company is demanding that the Federal Air Transport Agency pay for the transportation of WWII veterans to celebrate the anniversary of the Victory in 2015. The Federal Air Transport Agency rejected the application for payment, citing the fact that it did not contain the words “including VAT” and other points of the same importance.

The owner of the world's largest operating helicopter fleet appears to have recovered from the crisis of late 2014. In 2017, the number of passengers transported by this company amounted to 6.8 million people, an increase of 9.1% compared to 2016.

The second subsidiary of giant Aeroflot, which made it into the top ten of the 2018 Russian airline rankings, carried more than 10.6 million people last year, posting an impressive 41.5% growth in passenger numbers - the highest of any ranked airline. At the same time, passenger turnover increased by 55.3%.

In second place in the ranking of the largest airlines in Russia is Sibir, also known as S7 Airlines, which carries out transportation to 83 destinations both in Russia and abroad. Most of the latter, however, are served by partner airlines. In total, 9.3 million passengers were transported in 2017.

Russians continue to fly on Aeroflot planes. In 2017, the company transported more than 30.5 million people, surpassing Sibir, which took second place in the rating, by more than 3 times. It is not surprising, since Aeroflot is the largest and oldest Russian airline, which has been transporting passengers since 1923. Although the company was included in the black sanctions list of Ukraine, this does not prevent the increase in the number of transportations.

According to such criteria as the number of passengers and passenger turnover, the company recorded an increase of 12% over the past year. By the way, Aeroflot can also be called one of the most safe airlines 2018 in Russia– not a single thing happened on her lines major plane crash, including, of course, subsidiaries and misfortunes caused by the actions of third parties. In the airline safety rating published in 2017 by the auditing company JACDEC, Aeroflot is in 37th place.

World Airlines Safety Ranking 2017 (JACDEC)

Rank	Airline	A country	Carrier code	Safety index
1	Cathay Pacific Airways	China,Hong-Kong	CX, CPA	0,005
2	Air New Zealand	New Zealand	NZ, ANZ	0,007
3	Hainan Airlines	China	HU,CHH	0,009
4	Qatar Airways	Qatar	QR, QTR	0,009
5	K L M	Netherlands	KL, KLM	0,011
6	EVA Air	Taiwan	BR, EVA	0,012
7	Emirates	United Arab Emirates	EK, UAE	0,013
8	Etihad Airways	United Arab Emirates	EY, ETD	0,014
9	QANTAS	Australia	QF, QFA	0,015
10	Japan Airlines	Japan	JL, JAL	0,015
11	All Nippon Airways	Japan	N.H., A.N.A.	0,016
12	Lufthansa	Germany	LH, DLH	0,016
13	TAP Portugal	Portugal	TP, TAP	0,017
14	Virgin Atlantic Airways	United Kingdom	VS, VIR	0,017
15	Delta Air Lines	USA	DL, DAL	0,018
16	Air Canada	Canada	AC, ACA	0,02
17	jetBlue Airways	USA	B6, JBU	0,02
18	Virgin Australia	Australia	VA, VOZ	0,02
19	British Airways	United Kingdom	B.A., B.A.W.	0,023
20	Air Berlin	Germany	AB, BER	0,023
21	WestJet Airlines	Canada	W.S., W.J.A.	0,023
22	Sichuan Airlines	China	3U, CSC	0,028
23	Norwegian Air Shuttle	Norway	DY,NAX	0,032
24	Shenzhen Airlines	China	ZH, CSZ	0,032
25	Iberia	Spain	IB, IBE	0,034
26	Jetstar Airways	Australia	JQ,JST	0,036
27	Southwest Airlines	USA	W.N., S.W.A.	0,037
28	EasyJet	United Kingdom	U2, EZY	0,037
29	AirAsia	Malaysia	AK, AXM	0,043
30	Thomson Airways	United Kingdom	BY, TOM	0,047
31	United Airlines	USA	UA, UAL	0,051
32	Singapore Airlines	Singapore	SQ, SIA	0,051
33	China Eastern Airlines	China	MU, CES	0,061
34	Ryanair	Ireland	FR, RYR	0,064
35	Swiss	Switzerland	LX, SWR	0,064
36	LATAM Chile	Chile	LA, LAN	0,095
37	Aeroflot	Russia	SU, AFL	0,101
38	Jet Airways	India	9W,JAI	0,109
39	Alitalia	Italy	AZ, AZA	0,113
40	Air India	India	AI, AIC	0,115
58	Garuda Indonesia	Indonesia	GA, GIA	0,77
59	Avianca Colombia	Colombia	AV, AVA	0,914
60	China Airlines	Taiwan	CI, CAL	0,977

"received a four-star rating from the British Skytrax for the level of service. 38 airlines in the world now have a similar rating, seven airlines have a higher five-star rating, reports the correspondent website.

Aeroflot received four stars for the level of service in all classes and types of routes, but for certain parameters the ratings were slightly lower. This mainly concerns service at airports.

In economy class airport services, only three stars were awarded to check-in services, arrival services, and transfer services, and the organization of boarding for flights was awarded only two and a half. Only luggage delivery received four stars.

On board in economy class, cleanliness in the cabin and toilets, in-flight entertainment system, Internet access on long-haul flights, quality of food on short flights. Aeroflot earned three and a half points for the comfort of seats, pillows and blankets, quality of food on long-haul flights, and three points for entertainment on short-haul flights. The worst situation is with the press - two points per long routes and three on the rest.

The crew's work is rated four stars in terms of efficiency and attitude towards customers (but only 3-3.5 stars in terms of interaction with them), friendliness, consistency of service, fulfilling passenger requests, knowledge of languages, maintaining standards by all crew members. In general, cabin crew performance ratings are the most consistent and highest among all service areas.

In premium economy class, in terms of airport service, transfer service, arrival service and baggage delivery are rated four stars. three and a half - registration and organization of boarding for the flight. On board in premium economy class, four stars are given in all respects - from seat comfort to the availability of press. The same goes for the crew, with two exceptions: three and a half stars for customer interaction, and attention throughout the flight.

The usual airport service for business class turned out to be even better - four stars in almost all respects except check-in (three and a half). But passengers have complaints about service in business lounges: four points were received only for cleanliness, staff attitude and quality of food (but not for the choice of food). Three and a half points were awarded to the comfort and general atmosphere in the halls, accessibility and convenience of seats, privacy, choice of food, Internet access, efficiency in problem solving, hospitability of service, friendliness of staff and knowledge of foreign languages.

On board in business class, all parameters are rated four stars - both on long- and short-haul flights. Among these parameters, in addition to those previously mentioned in economy class, are also meals at any time at the request of the passenger. Flight attendants also received four points in all respects.

On this moment in the Skytrax rating, in addition to Aeroflot, there are two Russian airlines- its subsidiary carriers "Russia" (two stars) and "Siberia" (S7 Airlines) (three stars). Seven airlines in the world have the highest rating of 5 stars - ANA All Nippon Airways, Cathay Pacific, Garuda Indonesia, Asiana Airlines, Hainan Airlines, Qatar Airways and Singapore Airlines. Only the last four of them have flights to Russia.

In addition to Aeroflot, 38 carriers have four stars. These are Air Astana, Air Canada, Air Dolomiti, Air France, Air Mauritius, Air New Zealand, Air Seychelles, Austrian Airlines, Azerbaijan Airlines, Bangkok Airways, British Airways, China Airlines, China Southern Airlines, Dragonair, Edelweiss Air, Emirates, EVA Air, Finnair, Hong Kong Airlines, JAL, JetBlue, KLM, Korean Air, Lufthansa, Oman Air, Porter Airlines, Qantas, Royal Air Maroc, Saudi Arabian Airlines, Silkair, South African Airways, SWISS, Thai Airways, Tianjin Airlines, Turkish Airlines, Virgin Atlantic, Virgin America, Virgin Australia. Only 14 of them regularly fly to Russia.

Skytrax has named the world's best airlines of 2017 and awarded the winners during the World Airline Awards at the Paris Air Show.

Skytrax is a British independent agency that surveys customers of 320 airlines around the world. It is on the basis of these polls that she names the winners.

Skytrax surveys are independent and incorruptible.

Rating of the best airlines in the world 2017

1 Qatar Airways
2 Singapore Airlines
3 ANA All Nippon Airways
4 Emirates
5 Cathay Pacific
6 EVA Air
7 Lufthansa
8 Etihad Airways
9 Hainan Airlines
10 Garuda Indonesia
11 Thai Airways
12 Turkish Airlines
13 Virgin Australia
14 Swiss International Air Lines
15 Qantas Airways
16 Japan Airlines
17 Austrian
18 Air France
19 Air New Zealand
20 Asian Airlines
21 Bangkok Airways
22 KLM
23 China Southern
24 Hong Kong Airlines
25 Finnair
26 AirAsia
27 Cathay Dragon
28 Norwegian
29 Air Canada
30 Aeroflot
31 Malaysia Airlines
32 Delta Air Lines
33 Virgin Atlantic
34 Korean Air
35 China Airlines
36 Alaska Airlines
37 Aegean Airlines
38 Aer Lingus
39 jet Blue Airways
40 British Airways
41 easyJet
42 Iberia
43 Virgin America
44 Jetstar Airways
45 Air Asia
46 Air Astana
47 Vietnam Airlines
48 Ethiopian Airlines
49 South African Airways
50 Avianca
51 Saudi Arabian Airlines
52 Azul Brazilian
53 Oman Air
54 Southwest Airlines
55 Porter Airlines
56 SilkAir
57 Indigo
58 WestJet
59 LATAM
60 Scoot
61 Jetstar Asia
62 TAP Air Portugal
63 Alitalia
64 Eurowings
65 SAS Scandinavian
66 Thomson Airways
67 Philippine Airlines
68 Brussels Airlines
69 Copa Airlines
70 Air Transat
71 Azerbaijan Airlines
72 China Eastern
73 Jet Airways
74 American Airlines
75 Fiji Airways
76 Ryanair
77 Air Mauritius
78 United Airlines
79 LOT Polish
80 Air Seychelles
81 SriLankan Airlines
82 Icelandair
83 Juneyao Airlines
84 Gulf Air
85 Air Berlin
86 Hawaiian Airlines
87 American Eagle Airlines
88 Vueling
89 Air Nostrum
90 Tigerair
91 Kenya Airways
92 Royal Brunei Airlines
93 Air Malta
94 Xiamen Airlines
95 S7 Airlines
96 Peach
97 Royal Air Maroc
98 Air China
99 Air Canada Rouge
100 Aeromexico.

It might be useful to read: