How to open a ticket sales agency. How to open a ticket office. How to open a ticket sales point

Nowadays, you can purchase tickets by contacting any office of a tour operator or airline. Here you will be helped to choose the best option in terms of price and time. There are no longer queues like in Soviet times, thanks to a sufficient number of cash registers.

Air ticket offices meet in major cities much more often than railway ones. This is explained by the fact that the Ministry of Railways is still a monopolist. At the stations there are queues and a lot of resellers offering tickets for more popular flights.

Today in Russia 10-15% of all tickets are sold by travel companies. The percentage increases when it comes to international travel. If you buy a ticket from a travel agency, it is not necessary to have a travel package. 50-70% of the cost of the “package” is tickets. Air travel is much more important and more expensive than booking a hotel and organizing leisure activities.

From the outside it may seem that you just need to rent a room and install a computer to open an airline ticket office. In reality, everything is much more complicated. The most important thing here is information. Organizing access to information sources involves many harsh conditions. To sell plane tickets, you must be an agent or subagent of the airline whose tickets you are going to sell. All companies have their own requirements. In order to become an agent of a foreign company, you need to register as an accredited IATA (International Transport Association) agent. This association places very strict requirements on safe equipment and on the level of training of personnel who will be involved in issuing tickets. In addition, IATA accepts guarantees only from a certain range of foreign banks. For membership in IATA, a deposit of $20,000 is required. For a small agency, these conditions are practically impossible to meet. In this case, you can conclude a subagency agreement.

Agency agreements allow you to issue tickets on the air carrier's forms (stocks). The airline's primary concern is the safety of the effluent. To avoid loss or damage to waste, their owners check the reliability of their potential agent’s safe equipment (and, in general, the conditions for storing and filling out forms) and the qualifications of the personnel. If wastewater is damaged, a fine will be charged to the agency. The amount of the fine depends on the airline. Approximately $200-500 per form. This is to obtain financial guarantees; in case of termination of the contract, the deposit is returned.

However, in order to become an airline agent, it is not enough just to become an IATA or Transport Clearing House accredited agent (for agents Russian airlines).

It is very important to gain access to global reservation systems (“Amadeus”, “Gabriel”, “Galileo”, “Star” or “Sirena”, for railway transportation - “Express”). You can connect one-time or permanently. Such systems allow you to book seats on any flight from anywhere in the world. Access to such systems costs $40-60 per month and $40-100 for a one-time connection (depending on the operator).

You can become an airline agent only if you have experience in organizing flights and a client base, otherwise you will not be of interest to the carrier. It is not recommended to use “cheap” transportation services. “Playing” on the price difference major airlines, you can save $6,000-10,000 per flight or $30 per ticket.

The bulk of flights are observed in holidays: New Year, May holidays. Due to the fact that liners often return empty, ticket prices vary. For example, a ticket to Egypt on regular days costs about $170, on holidays - $260-280.

If a travel agency cannot afford the agency of several major air carriers, they resort to subagency agreements. You can become a subagent of any airline only with its permission and on the terms established by the company. Although these requirements are no longer as severe as agency requirements. There are subagents, as well as commission agents.

They receive approximately 6-7% of the ticket price. The company itself receives 5-7% as a commission. However, many airlines have a bonus system. But because tariff plans are constantly growing, even large companies find it difficult to receive bonuses regularly.

The practice of selling tickets online has long existed. A lot of Internet agencies have appeared and you need to be able to “stand out from the crowd.” Thus, one of these agencies offers booking air tickets for international and domestic airlines, hotels, and car rentals via the Internet. It has a specially developed program that allows you to process a huge volume of applications and make reservations in real time (it immediately reports the availability of seats and the price of the ticket). With such a system, you can see savings in money (booking a ticket without intermediaries), time (filling out a simple form and fast delivery of the ticket by courier), freedom of choice (dozens of flight options and mass special offers). In addition, this system allows you to receive a ticket not only with a courier, but also independently, at the airport or in one of the cities of Russia (even not a very large one). However, such a service is provided for a fee.

The system allows small travel agencies to serve their clients better. It also provides for commissions for travel agencies.

There are difficulties with booking tickets for charter flights. Information about them is available only from the travel agency that organized it. Tickets for the “charts” are cheaper than for regular flights. Now a number of Internet sites allow you not only to purchase tickets for “charts”, but also to compare prices from most carriers and choose the cheapest and most convenient option.

The situation is different in the case of booking train tickets, because... MPS is a monopolist. Here tickets are not booked, but issued, which, in principle, is the same thing.

Moscow Railway(Moscow Railways) entrusted the conclusion of contracts to the Moscow Railway Agency (MZhA). The agreement concluded by the tour operator with MZhA stipulates that a sales terminal will be located in the company’s office train tickets and allows the sale of tickets on domestic Russian routes.

The MFA has no less requirements than IATA. There are three stages of accreditation: 1 - accreditation of the agent’s right to have a contract, 2 - accreditation of the point of sale itself, 3 - accreditation of employees who will work at the point of sale in this company.

Travel agencies set their own fees, because... MHA does not provide commissions. The fee for each company is different, approximately 120 rubles. from the ticket.

There is one nuance in the ticket business. During the season there are too many tours and in order to attract clients, travel agencies may not charge the 5% sales tax. The fact is that when purchasing a ticket from an air carrier, Travel Company as a legal entity does not pay this tax. In theory, this tax should be collected from the client, but...

So, to summarize, we can say that it is more profitable to sell air tickets, because... MJA does not make commissions. Also, it is much more profitable to have not a depository relationship with the airline, but to enjoy the maximum degree of loyalty on the part of the airline.

Based on an article by Oleg Cresp published in the Business Journal

Nowadays, you can purchase tickets by contacting any office of a tour operator or airline. Here you will be helped to choose the best option in terms of price and time. There are no longer such queues as in Soviet times, thanks to a sufficient number of ticket offices.

Air ticket offices are found in large cities much more often than railway ones. This is explained by the fact that the Ministry of Railways is still a monopolist. At the stations there are queues and a lot of resellers offering tickets for more popular flights.

Today in Russia 10-15% of all tickets are sold by travel companies. The percentage increases when it comes to international travel. If you buy a ticket from a travel agency, it is not necessary to have a travel package. 50-70% of the cost of the “package” is tickets. Air travel is much more important and more expensive than booking a hotel and organizing leisure activities.

From the outside it may seem that you just need to rent a room and install a computer to open an airline ticket office. In reality, everything is much more complicated. The most important thing here is information. Organizing access to information sources involves many harsh conditions. To sell plane tickets, you must be an agent or subagent of the airline whose tickets you are going to sell. All companies have their own requirements. In order to become an agent of a foreign company, you need to register as an accredited IATA (International Transport Association) agent. This association places very strict requirements on safe equipment and on the level of training of personnel who will be involved in issuing tickets. In addition, IATA accepts guarantees only from a certain range of foreign banks. For membership in IATA, a deposit of $20,000 is required. For a small agency, these conditions are practically impossible to meet. In this case, you can conclude a subagency agreement.

Agency agreements allow you to issue tickets on the air carrier's forms (stocks). The airline's primary concern is the safety of the effluent. To avoid loss or damage to waste, their owners check the reliability of their potential agent’s safe equipment (and, in general, the conditions for storing and filling out forms) and the qualifications of the personnel. If wastewater is damaged, a fine will be charged to the agency. The amount of the fine depends on the airline. Approximately $200-500 per form. This is to obtain financial guarantees; in case of termination of the contract, the deposit is returned.

However, in order to become an airline agent, it is not enough just to become an accredited agent of IATA or the Transport Clearing House (for agents of Russian airlines).

It is very important to gain access to global reservation systems (“Amadeus”, “Gabriel”, “Galileo”, “Star” or “Sirena”, for railway transportation - “Express”). You can connect one-time or permanently. Such systems allow you to book seats on any flight from anywhere in the world. Access to such systems costs $40-60 per month and $40-100 for a one-time connection (depending on the operator).

You can become an airline agent only if you have experience in organizing flights and a client base, otherwise you will not be of interest to the carrier. It is not recommended to use “cheap” transportation services. By “playing” on the difference in prices between major airlines, you can save $6,000-10,000 per flight or $30 per ticket.

The bulk of flights are observed on holidays: New Year, May holidays. Due to the fact that liners often return empty, ticket prices vary. For example, a ticket to Egypt on regular days costs about $170, on holidays - $260-280.

If a travel agency cannot afford the agency of several major air carriers, they resort to subagency agreements. You can become a subagent of any airline only with its permission and on the terms established by the company. Although these requirements are no longer as severe as agency requirements. There are subagents, as well as commission agents.

They receive approximately 6-7% of the ticket price. The company itself receives 5-7% as a commission. However, many airlines have a bonus system. But because tariff plans are constantly increasing, even large companies find it difficult to receive bonuses regularly.

The practice of selling tickets online has long existed. A lot of Internet agencies have appeared and you need to be able to “stand out from the crowd.” Thus, one of these agencies offers booking air tickets for international and domestic airlines, hotels, and car rentals via the Internet. It has a specially developed program that allows you to process a huge volume of applications and make reservations in real time (it immediately reports the availability of seats and the price of the ticket). With such a system, you can see savings in money (booking a ticket without intermediaries), time (filling out a simple form and fast delivery of the ticket by courier), freedom of choice (dozens of flight options and a lot of special offers). In addition, this system allows you to receive a ticket not only with a courier, but also independently, at the airport or in one of the cities of Russia (even not a very large one). However, such a service is provided for a fee.

The system allows small travel agencies to serve their clients better. It also provides for commissions for travel agencies.

There are difficulties in booking tickets for charter flights. Information about them is available only from the travel agency that organized it. Tickets for “charts” are cheaper than for regular flights. Now a number of Internet sites allow you not only to purchase tickets for “charts”, but also to compare prices from most carriers and choose the cheapest and most convenient option.

The situation is different in the case of booking train tickets, because... MPS is a monopolist. Here tickets are not booked, but issued, which, in principle, is the same thing.

The Moscow Railway (MZD) entrusted the conclusion of contracts to the Moscow Railway Agency (MZA). The agreement concluded by the tour operator with MZhA stipulates that a railway ticket sales terminal will be located in the company’s office and allows the sale of tickets for domestic Russian routes.

The MFA has no less requirements than IATA. There are three stages of accreditation: 1 - accreditation of the agent’s right to have a contract, 2 - accreditation of the point of sale itself, 3 - accreditation of employees who will work at the point of sale in this company.

Travel agencies set their own fees, because... MHA does not provide commissions. The fee for each company is different, approximately 120 rubles. from the ticket.

There is one nuance in the ticket business. During the season there are too many tours and in order to attract clients, travel agencies may not charge the 5% sales tax. The fact is that when purchasing a ticket from an air carrier, a travel company as a legal entity does not pay this tax. In theory, this tax should be collected from the client, but...

So, to summarize, we can say that it is more profitable to sell air tickets, because... MJA does not make commissions. Also, it is much more profitable to have not a depository relationship with the airline, but to enjoy the maximum degree of loyalty on the part of the airline.

Based on an article by Oleg Cresp published in the Business Journal

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Ticket service center

Organization ticket service center on trains, planes, sea and river boats, intercity buses - the idea, in general, is no longer new, but quite promising from the point of view of creating a profitable business, especially during the high summer holiday season.

Today, in Moscow alone, about 1,500 different types of train and plane tickets are sold. ticket offices. Most of them belong to 10 large agencies that deal exclusively ticketing - ticket sales.

If you believe expert estimates, more than a quarter of travelers are ready to buy tickets, the cost of which will be slightly higher, at the ticket offices of commercial structures, just so as not to waste their time and nerves in queues of regular railway and air ticket offices. And every year the number of people willing to pay for comfort is growing. Independent ticket offices agree on service fees with the carrier, so their amount differs by a maximum of 50 rubles. Agree, this is not much.

Someone may object - there is a loudly advertised service for online ticket booking, which Russian Railways recently launched? Alas, the service turned out to be not very convenient for passengers, and the “ e-ticket" - not quite full-fledged. In the form in which Russian Railways offers ticket sales via the Internet, you still need to issue a ticket on a regular form, that is, the passenger still must come to the station and, after hanging around in line, pick up the ticket at the ticket office. In addition, you cannot buy online discount ticket, as well as reissue previously purchased tickets. Clients who have already used new service, note that cashiers at official ticket offices are often not even trained to issue travel documents sold through their own online service. And most importantly, when issuing tickets via the Internet, Russian Railways also takes a commission, almost the same as independent agents, so it turns out that for your 125 rubles of additional fee you also need to stand in line. In short, Russian Railways' innovation turned out to be clearly crude and inconvenient.

Unlike the heavy-handed monopolist, small private ticket offices offer their clients not only tickets, but also additional services delivery of tickets to the office or at the station, they accept payment in various forms. This, as well as the absence of queues and crowds, attracts future passengers to private ticket offices selling railway, air and other tickets. Although it happens that they offer passengers not the most convenient and cheapest, but the most expensive tickets.

On practice ticket office pays for itself in 2-3 years. To start a business, you will have to not only register a company, but also become a dealer of a large carrier, the same Russian Railways, Aeroflot, etc. To do this, by the way, you need to have serious financial resources in the form of bank guarantees and a deposit, because the services provided by large carriers, as a rule, are deposit services. Large carriers, especially monopolists, work mainly with those agents who can interest them in large volumes of sales, so most likely new players in this market will first have to become a sub-dealer or representative of a larger company engaged in ticketing (ticket sales).

Train ticket agencies make their living mainly from so-called “service fees”, which are charged in addition to the cost of the ticket, as well as from the sale of additional services. Each company sets the size of the service fee independently, on average it is 100 - 150 rubles, delivery of a ticket to a client’s home costs about 250 - 300 rubles.

Let's see what requirements Russian Railways imposes on ticket agents?

The future agent is obliged to pre-equip the premises for a point of sale in accordance with certain requirements. Ticket sales point (ticket office) must have a convenient location; the presence of competitors nearby is highly undesirable. Another prerequisite is to have a reliable Internet connection.

Obtaining accreditation will cost a future agent 35 thousand rubles. In addition to the standard set of office furniture and equipment, you will need to purchase a special printer for issuing tickets from a specialized company for 100 thousand rubles and connect to the Express booking system, and this will cost 15–20 thousand rubles.

The next mandatory step is training cashiers in a specialized training center to work in the system. The cost of the courses is about 15 thousand rubles per person.

Another mandatory condition is that the agent must have a deposit in the bank in the amount of at least 10% of the monthly sales volume. Just in case, so to speak.

Thus, in order to fulfill all the requirements of Russian Railways even before concluding an agency agreement, the agent company must spend at least 180 thousand rubles. Further, monthly expenses will include a fee for servicing the Express system (4.5 thousand rubles), the salary of at least two cashiers and a courier. Plus, you will need to keep a deposit, maintain an office, and advertise your agency. And all this will have to be paid for with a service fee of 100-300 rubles for each ticket sold. How feasible is this task?

According to Russian Railways, an average of 560–620 thousand tickets are sold throughout the country every day, and up to 900 thousand during the peak summer period. Independent agencies account for about a quarter of sales, which, if you think about it yourself, is quite a decent amount. On ordinary days, a good agency is able to sell 350-375 tickets, the service fees for which will bring it a profit of 70-80 thousand rubles. The deposit that the ticket sales agency is required to keep for such a sales volume under the terms of the agreement with Russian Railways will be at least one million rubles. This is unlikely to be an affordable option for small businesses. Small agencies usually sell 60-80 tickets a day, earning 12-16 thousand rubles in service fees. This is already on the verge of profitability, so many of them consider the sale of railway tickets as just one of the services, simultaneously selling air tickets and intercity tickets bus routes. And it is right. Multi-ticket service centers attract more customers.

Recently, major players in independent ticket retail have been actively developing their subagency networks. Working as a subagent does not require large investments, but it can be a good source of additional income for service companies in business centers and travel agencies and travel agencies. The rights and capabilities of subagents are limited; they do not have direct access to the reservation system, but work through Russian Railways agents and their system. The mechanism of interaction between an agent and a subagent may be different. The most primitive option is when a subagent books a ticket with an agent and sends a courier to him with payment. The most advanced is when the subagent works in the agent’s system, has uniform ticket forms in hand and can print a travel document on his printer right on the spot.

The table below lists the main points of what is needed to open a point selling railway tickets.

How to open a ticket sales point

Ticket agent Subagent for ticket sales
Obtain accreditation of a point of sale in Russian Railways.
The waiting period is 3 - 4 months.
The asking price is 35 thousand rubles.
Strict requirements for the location and equipment of the ticket sales point.		 Conclude an agreement with a Russian Railways agent.
With some agents developing their retail subagency networks, you can register directly on their website.
Buy special equipment. The cost of the equipment is 100 thousand rubles.
The equipment requires special maintenance.		 A computer with access to the Internet is sufficient.
Organize a connection to the Express booking system.
Cost - 10 - 15 thousand rubles.
The monthly payment for the use and maintenance of the system is about 4.5 thousand rubles.		 Connect to the agent system.
Typically, such a scheme has limitations: it does not allow you to see the presence free seats, the information may not be current.
It works according to the following scheme: sending data to the agent - receiving a response.
Hire a certified cashier or train your own.
The cost is about 15 - 30 thousand rubles.		 Learn how the system works. It will take one to two days.
Send a sales report to Russian Railways daily. Keep a deposit of at least 10% of monthly sales volume. Transfer to the agent a certain fixed amount as a guarantee of ticket redemption (usually about 20 - 30 thousand rubles).

Today on the Internet you can find many offers for those who want to become a representative of ticket sales, both for railway transport and for air flights. To search and book, for example, plane tickets, you can use the services of the largest Russian airline ticket search engine Aviasales , which searches and compares airfare prices online completely free of charge and finds the cheapest flight prices. Essentially, you just get access and the ability to work with a database of dozens of airlines.

Given the relative simplicity of the operation of such a business, the number of subagents for ticket sales is growing rapidly. The client needs service and does not care whether the seller is an agent or a subagent of the transport company, and it is important for him to receive the ticket in the right place and in right time. So, there should be enough space in this market, if not for everyone, then for many.

If you decide to become our partners in the field of air ticket sales, in this section you will find information that you need to familiarize yourself with before concluding a subagency agreement.

Please note that by concluding a subagency agreement with Altair Companies, you will acquire a reliable business partner in our person.

Upon your request, you will be sent the text of the subagency agreement.

Please note that issues regarding mutual benefits from cooperation are subject to discussion during confidential negotiations.

The procedure for opening an air ticket sales point.

To open a sales point and register it with airlines, you must:

  • Conclude a subagency agreement with our company;
  • Provide information about the new point of sale;
  • Provide a certified copy of the lease agreement non-residential premises, in which it is planned to open a sales point;
  • Provide certified copies of your company’s constituent documents;
  • Provide information about the existence of air ticket sales offices of other agencies at this address;
  • Provide information on the availability of subagency agreements in the field of air transportation with other agent companies;
  • If such an agreement exists, it is necessary to indicate the sale of tickets of which airline or air carrier consolidator this agreement regulates. It should be remembered that the terms of cooperation do not allow double subagency for the same selected type of activity. This means that we will not conclude a subagency sales agreement on Aeroflot JSC forms if the future partner already has such an agreement with another agent of the company. In this case, cooperation in the field of sales of other airlines is appropriate. If such an agreement took place, but was terminated, you need to provide the necessary information about the termination of the subagency agreement, the absence of mutual claims and the closure of the point of sale of another agent at the given address (addresses);
  • Provide information confirming the qualifications of an airline ticket sales specialist (certificate of completion of a special course on working in the State Duty Service). If you open an air ticket sales point on TCH forms, you must provide information about the manager passing the TCH electronic qualification exam (testing).

Connecting reservation system consoles (GDS)

As part of the subtenant agreement, it is possible to connect the following air ticket reservation systems (GDS):

Connection to GDS "SIRENA 2000"

Connection to GDS Sirena 2000 is carried out only after accreditation of the air ticket sales point at the Transport Clearing House (TCH). A fee is charged for the accreditation procedure in accordance with TCH tariffs. After accreditation of the subagent's sales point, the Sirena 2000 GDS consoles are connected. The cost of operating the Sirena 2000 remote control is regulated by the terms of the agreement between the agent and Sirena-Travel CJSC. To connect, you must submit an application for the creation of Siren 2000 remote controls. One of the important conditions for the possibility of using GDS is the presence in the agency of a specialist who has the appropriate qualifications, confirmed documents on completion of a special training course and current this moment time TCH certification.

Below is a list of items additional information and documents required for accreditation of a point of sale:

  • Copies of documents for the right of ownership (use) of the agency’s premises (including a floor plan indicating the number of the premises in which the sale of air tickets will be carried out);
  • Photos of the main entrance to the agency, equipped with a sign with the name of the agency
  • Photos of the premises where air transportation is sold
  • Photos of the premises where strict reporting forms and TCH (KPA) stamps (validators) are stored
  • Photos of staffed cashier-operator workplaces, necessary equipment to ensure the sale of air transportation: a personal computer, a ticket printer, a telephone-fax, a personal safe (required if there is no other safe in the work area intended for storing BSO, or if such a safe is available, but is located in other premises of the company and is used only for overnight storage BSO)
  • Photo of part of the building facade with a sign “house number, street”
  • Information on the provision of a financial guarantee to the TCH agent by the subagent company

Availability information required:

  • fire alarm
  • burglar alarm
  • about the availability of 24-hour or other security.
  • “Review” from the agency with which the subagency agreement was previously concluded (if there was one). An example of this document can be found in the right menu of this page of the site.

It should be remembered that the number of cashiers of operators and the operating hours of the air ticket sales office must comply with the current legislation of the Russian Federation and be regulated by the norms of the Labor Code.
Attention! To connect to the Sirena 2000 GDS, you need a dedicated static IP address.

Connection to GDS "Amadeus"

GDS "Amadeus" is a consolidated information resource for a wide range of services in the field of tourism and aviation business. Connection to the system can be done independently, by concluding an appropriate contract with the Amadeus-Russia company, or by ordering system terminals from our agency. Payment for the maintenance of remote controls is made in accordance with the selected type of connection and is negotiated individually. Before the official accreditation procedure with the airline is completed, you can already start your work! The sale of air tickets from foreign and Russian airlines can be carried out by booking flights at the offices of subagents and then checking them out at the central office of our agency. Remember that transferring authority to sell air tickets without accreditation of sales points with airlines is strictly prohibited. Accreditation of sales points of airlines that place their resources in the Amadeus GDS is carried out in accordance with the procedure established by them.

Connection to the Gabriel GDS

Connection to the Gabriel GDS is carried out for our partners who have passed accreditation of sales points at the S7 (Siberia) airline. For Siberia Airlines this is the UNITERM remote control. Connection to the Siberia remote control is carried out via the Internet. Typical application for connection.

Advice: when choosing a booking system from among those that allow you to book tickets from the same airlines, you should remember that the cost of the same air tickets issued using different GDS may differ from each other. If there is a flow of passengers in one direction, the difference in cost can be significant. Therefore, in this case, preference should be given to corporate reservation systems for issuing air tickets for these airlines. The difference in the final cost of tickets in different booking systems is due to the specifics of the contract between the airline and the GDS representative office.

Help with airline corporate consoles:

"Aeroflot" - remote controls "My Saber", "Amadeus"
“S7 (Siberia)” - “Uniterm” remote control (GDS “Gabriel”) or GDS “Amadeus” remote control

Fast rhythm modern life impossible without the mass movement of people in space using planes, trains, and buses. Pass in vehicles are the tickets that we purchase at the box office. Therefore, opening a ticket office as a way of doing business is a logical and attractive move. Already, more than a quarter of all travel documents. Moreover, the “lion’s share” of tickets are sold by travel agencies. This is especially true for international air travel.

It is not at all necessary to purchase a ticket “in addition” to a travel agency. Of course, organizing leisure time and booking a hotel are important components, but it is no secret that the air ticket makes up a significant share of the entire travel package (from 50 to 70%).

What do you need to open a cash register?! The main thing is to become an agent... or a super agent

At first glance, to open a ticket office you just need to rent a room and put a slightly trained cashier in front of a modern computer. In fact, the priority is access to information. To receive it, you need an agency or subagency agreement with the carrier company. But they are first accredited by the Transport Clearing House. If air transportation is carried out on international lines, then accreditation as an agent is required International Association carriers (IATA). In addition to the strict requirements for safe equipment and personnel qualifications, there is another big problem - IATA accepts financial guarantees from a narrow circle of foreign banks. The situation is solved by a deposit of 20 thousand dollars, but such conditions are practically unrealistic for a small agency.

If all conditions are met, then the agency agreement allows you to use airline forms to issue tickets. The carrier strictly monitors the storage and use of forms, requires constant reporting, and in case of damage or loss, charges substantial fines (up to $500 per form).

An important aspect of the agency agreement is access to global network reservation systems (“Galileo”, “Gabriel”, “Amadeus”, “Sirena”, and for transportation by rail- “Express”). These systems provide operational communication between agents and air carriers and allow booking tickets for any flight from any agent point. A one-time connection, depending on the operator, costs from $40 to $100. Therefore, it is more profitable to have constant traffic with a monthly payment of $40-60.


Open ticket office you need to be well trained in organizing flights and having an established client base. Then the air carrier will show interest in you, and you will not fall for the “cheap tricks” of some “dubious” air carriers. Making smart use of the difference in ticket prices large companies, you can earn decent money (sometimes it reached $30 per ticket or $6-10 thousand per flight). The height of work is holidays. Then tickets are 50-70% more expensive and passenger traffic is higher.

Small travel agencies cannot become full-fledged agents. But our businessmen show flexibility, become subagents and work for “commissions”, amounting to about 6-7% of the ticket price. The companies are also not at a loss - they still have 5-7% of “commissions” left. The requirements for subagents have been slightly relaxed, but only slightly.

Selling air tickets through online ticket offices

Nowadays, no one will be surprised by the sale of tickets via the Internet. To stand out from competitors, agencies come up with various tricks. Some offer simultaneous hotel booking or subsequent car rental with the purchase of an air ticket. Others, using exclusive programs, form optimal routes and flight conditions. And someone organizes home delivery of tickets anywhere in the country from the proposed catalog. True, this can take several days and will be paid separately from the ticket.

Also, many online cash desks offer wide choose charter flights, tickets for which are cheaper than regular flights.

The supply market situation changes every moment. Therefore, for the sake of efficiency, it is very important to have modern technology and communication systems.

"Highlight" from MPS

The situation with train tickets is somewhat different. The Ministry of Railways is a monopolist, therefore it dictates its own conditions, no less stringent than those of IATA. The agencies themselves, their locations and their staff are subject to accreditation. Only after this, a terminal for selling train tickets for routes across Russia is installed in the agency’s office. The contract is concluded not directly with the Ministry of Railways, but through intermediaries. For example, the Moscow Railway entrusted the signing of contracts to the MZA (Moscow Railway Agency). Since the contract does not provide for a “commission” remuneration, travel agencies do this on their own. From one ticket it reaches, on average, 120-150 rubles (and with delivery - even more expensive).

Prepared by editors: "Business GiD"
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