How to become a member of the Belavia program. Levels of participation. Belavia airline promotional video

Change of personal data

How can I change my phone number, postal address, passport details or email in the program?

These changes can be made independently in the user’s Personal Account. You can also fill out an Application for Change of Personal Data and send it to the program by fax or e-mail indicating the current data.

How to change your Last Name/First Name due to marriage/divorce, etc.?

To completely change the Last Name/First Name of a participant, you must:

Copy of the passport;
A copy of supporting documents (marriage/divorce certificate and/or certificate of change of surname/name).

To make amendments to the spelling of the participant’s Last Name/First Name, you must:

Written Application to change personal data;
Copy of the passport.

Authorization, obtaining/recovering password

How to get a password to log into your Personal Account?

If you registered using a paper form, then to obtain a password to enter your Personal Account, please use the “password generation” function.

The password will be sent to the email address you provided during registration.

If you registered via the Internet, then to obtain a password to enter your Personal Account, please use the “password recovery” function.

I don't remember the answer to the security question.

Please contact the Belavia Leader support service by phone +375 17 220 20 80.

I can't generate a password.

It is possible that when filling out the application form for registration in the Program, you provided incorrect data or did not fill out the required fields for registration. Please contact the Belavia Leader support service by phone +375 17 220 20 80.

I don't remember my username and password.

Please tell the Belavia Leader support service your email address, Last Name/First Name (in Latin, as in your passport) and date of birth.

Scoring Questions

I signed up for the program, but I am still not receiving points.

To earn points automatically, you need to:

Provide your Belavia Leader member number to the cashier when purchasing a ticket, or enter it in a special field (if available) when purchasing a ticket online.
or
If someone else is purchasing tickets for you and it is not possible to indicate the Belavia Leader number, or you forgot to provide the number when purchasing a ticket, then you can call 220 20 80 and a Belavia Leader program specialist will add your member number to the purchased ticket before flight departure.
or
Provide a temporary or permanent membership card upon check-in at the airport.

If you have not taken advantage of any of the offered opportunities, then within 6 months after the date of the flight you can receive points for completed flights by filling out a special form (on the website in your personal account).

I haven’t saved my airline ticket number, and without it I can’t add information about an unrecorded flight through my personal account.

If you do not have information about your ticket number saved, you can use a paper Application for accrual of points for unaccounted flights, leaving the “ticket number” field blank. Please note that such an application will be accepted for consideration, but the accrual of points is not guaranteed.

Why am I not receiving points for my family members' flights?

According to the rules of the Belavia Leader program, participation in the program is individual for each passenger. This means that you can only accumulate points for your flights. In order for the points of your family members to be taken into account, they must register in the Program.

Are points awarded for flying with a partner airline?

When flying on a partner airline flight with a ticket issued for a seat quota of Belavia Airlines (carrier code in the ticket - B2), points can be awarded only if this flight is indicated in the points table.

Questions about using points

What can I spend my points on?

Using Belavia Leader points you can purchase an award ticket or an upgrade to the class of service on board.

I have accumulated the required number of points. How can I buy a ticket using points?

An award ticket can be issued at Belavia air ticket sales offices, representative offices abroad or at.

To issue an award at air ticket sales offices (including abroad), the participant must fill out an application for an award. To apply for an award through the website, the participant uses the participant number and password, and no application is required.

I want to use my points to buy an air ticket for another passenger.

Points can be debited from the participant’s account both to issue an award for the participant personally and for other passengers traveling with the participant (award recipients). To write off points from an individual participant’s account to issue an award to another person, the following conditions must be met:

joint travel of the Belavia Leader program account holder and award recipient(s) (joint booking);
application for award registration, signed by the account holder (when issuing an award at air ticket sales offices).

I would like to use my points to upgrade my service class.

To apply for a premium upgrade, you must:

a confirmed and paid economy class air ticket issued on Belavia airline letterhead;
booking class in the paid air ticket - only Y;
the air ticket must contain flight segments only of Belavia Airlines (carrier code in the air ticket - B2);
the required number of points for a premium class of service;
Written application for award.

Upgrades to service class can only be made on the entire itinerary indicated on the ticket. It is not permitted to issue an award upgrade for certain parts of the flight on the ticket.

Obtaining an elite-level Belavia Leader card

How to get a silver/gold Belavia Leader card?

In order to become a member of the Belavia Leader program at the silver level, you must make 30 or more flights within one calendar year Belavia flights, for which points are awarded, or accumulate 20,000 or more qualifying points within one calendar year.
In order to become a gold level member of the Belavia Leader program, you must make 60 or more flights on Belavia flights for which points are awarded within one calendar year, or accumulate 40,000 or more qualifying points within one calendar year.

Elite Member Privileges

I am a holder of the Belavia Leader gold level card. What is needed to get a silver level card for my spouse?

To obtain a silver level card, a spouse must:

Application from a gold level participant to issue a silver level card for a spouse;
A copy of the marriage certificate.

Why, having a gold-level Belavia Leader card, do I have to pay to change the departure date, despite the fact that this is my privilege?

The first change of departure date is free only if it is the first change in the air ticket. If the departure date/flight has already been changed on the air ticket (regardless of when the change was made), this change is not the first.
The ticket must contain only Belavia airline segments (carrier code - B2). The privilege does not apply to air tickets with sections of other airlines.
If changing the date/flight on the ticket entails a violation of the fare rules, the privilege cannot be granted.
If the fare applicable to the ticket allows for a change of departure date with a penalty, but there are no seats available in the booking class in which the ticket is issued, no date/flight change penalty will be charged, but the member will be required to pay the fare difference.

Is it necessary to exchange a card with an old design for a card with a new design?

Replacing old-style participant cards with new ones is not necessary. Cards of participants in the old-style gold and silver levels of the program are valid for the period indicated on them, cards of participants in the old-style classic level are valid indefinitely.

Members of the Belavia Leader program receive a discount on duty-free shopping and 1 bonus for every 1 euro spent on purchases through Mydutyfree

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Belavia Airlines operates regular flights on 49 routes to 27 countries. The company considers travel safety and high-quality service as its absolute priorities.

The Belavia Leader program allows you to accumulate points for flights and for using the services of program partners. Points can be used to purchase award air tickets.

Mydutyfree - a service for pre-selection of goods in duty-free - launches a partnership with the Belavia Leader program. Travelers can save on shopping and earn points on purchases!

How it works

1. Register in the program (https://belavia.by/leader/registration/) if you are not already a member of Belavia Leader.
2. Select products on the mydutyfree.net website and proceed to checkout your cart.
3. Enter your Belavia Leader program participant number in the appropriate field.
4. By making a preliminary selection at the Minsk National Airport, participants receive an increased 10% discount*. The discount is calculated automatically when you make your pre-selection.
5. On the day of departure at the airport, pick up the goods you have chosen at the Mydutyfree counter and pay for them with an increased discount.
6. Points for your purchase (1 point** for every 1 euro spent on a purchase) will be credited to your personal Belavia Leader account.

When traveling with Belavia, you are guaranteed to receive reliable and high-quality service, as well as additional benefits bonus program Belavia Leader.

This aviation company with the call sign “Belarus Avia” are encoded with the following symbols: in ICAO – BRU, in IATA – B2. Belavia was founded in 1996 and is subordinate to the Council of Ministers of the Republic of Belarus.

The company's headquarters is located in Minsk, but there are representative offices in some countries of the former Soviet Union and the Far Abroad. In Moscow, the company's office is located in Armenian Lane. You can contact the Russian representative office by phone +7 495 623 10 84 or by email [email protected].

Belavia Airlines has its official website - www.belavia.by, where you can get information on issues related to flight conditions.

Story

The date of formation of the national company Belavia is considered to be 03/05/96, but it would be more correct to indicate 1991, when, after the collapse of the USSR, the Belarusian unification civil aviation inherited all aircraft fleet located on the territory of this republic.

After the reorganization of civil aviation in Belarus, the company opens new international routes, and since August 1997 it has become a full member of the IATA association.

In 1998, Boeings appeared in the fleet, and after the merger with Minskavia, Yaks. Before this, Tu, Ana and Ily were used on flights.

2000 - merger with the Mogilevavia company, and in 2002 cooperation was established with " Austrian airlines" In 2003, joint work with Air Baltic began. During the same period, commercial agreements were concluded with Aeroflot, Lufthansa, LOT, Aer Lingus and others.

In the National Competition “Brand of the Year”, Belavia won bronze for professionalism in 2003. In 2008, the company received a certificate of compliance with safe operation standards. In February this year, passengers have the opportunity to buy e-tickets for flights of this company, and in 2010 an electronic interline agreement was concluded with Air France.

Expanding its aircraft fleet, the company is developing new international routes and signing agreements with foreign air carriers.

Check-in at the airport for Belavia flights begins 2 hours before departure and ends 40 minutes. If there is only one check-in counter, then business class passengers and bonus program participants go through the procedure out of turn.

Note! At the airport, you can also check in yourself by going to the self-service kiosks. In this case, the procedure begins 22 hours before departure and closes 1 hour.

For the convenience of passengers, the company offers to check in for a flight without leaving home. The online check-in service is available 2 days before the flight and ends 2 hours before departure. To do this, just go to the company’s website https://belavia.by/home/.

Dockings

The company tries to operate transit flights strictly on schedule. If there is more than an hour between connecting planes, all passengers will be accommodated in the rest area for transit passengers. In case of a long flight delay, the company will provide hotel rooms to passengers. If there is a delay and the connection does not take place, passengers will be rebooked on another flight.

Baggage rules

The ticket price includes baggage and hand luggage with normalized weight and dimensions according to the category of passengers (data are shown in the table below).

Baggage and hand luggage allowances

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Note! You are allowed to bring a summer folding stroller, a car child seat or a portable cradle for an infant into the salon free of charge.

Nutrition

Belavia airline provides its passengers with free meals on all flights. For short flights, these are light snacks, cold cuts, vegetables or sandwiches. Drinks to choose from: tea, coffee, juices, water. On flights lasting more than 1.5 hours, additional hot dishes are served: fish, meat, poultry plus a side dish.

The business class menu includes red fish, shrimp and caviar. Alcohol is offered to everyone.

Traveling with children

Children under 2 years of age can fly on board Belavia for free if they are in the arms of a parent. If you use a car seat or carrycot, an additional seat will be charged at the adult rate.

Children over 5 years old can fly without adults if their parents pay for the escort service by reserving a seat for a company representative.

Important! Baby food This is not provided on Belavia planes, so parents should take care of it themselves.

Aircraft fleet

The company's fleet includes 29 pieces of equipment for transporting passengers. The average age of the aircraft is 22 years. Brief data is given in the table below.

Belavia aircraft fleet

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The company plans to expand and update its fleet in order to diversify its route network.

Base airport

The international air carrier is based at the National Airport of Belarus "Minsk", which is located 22 km from the center of the capital.

Types of tariffs

The cost of tickets depends on the chosen air transportation route and includes not only fares, but various fees and taxes. Refunds, rebookings, and exchanges of tickets are allowed depending on the class of service. Economy in this case is divided into several subcategories.

Information on tariff groups

Attention: The internal data of table “65” is corrupted!

All fares include free transportation of limited baggage and baggage (as you can read above).

Where do they fly?

The company serves 46 destinations, of which several flights are operated to Russia:

Moscow (“Domodedovo”, “Zhukovsky”),
St. Petersburg (“Pulkovo”),
Ekaterinburg ("Koltsovo"),
Kaliningrad (“Khrabrovo”),
Krasnodar ("Pashkovsky"),
Sochi (airport of the same name).

There are connections with the former republics of the Soviet Union:

Ukraine (“Borispol”, “Zhuliany”, “Kharkov”),
Lithuania (“Vilnius”, “Palanga”),
Latvia (Riga),
Kazakhstan (“Almaty”, “Astana”, “Narimanovka”, “Pavlodar”),
Turkmenistan (Ashgabat airport),
Azerbaijan (Baku airport),
Georgia (Batumi, Tbilisi Airport).

Belarusian Airlines covers all of Europe: from the Scandinavian Peninsula to Mediterranean Sea. With Belavia you can travel by popular resorts Cyprus, Israel, Iran and Lebanon.

bonus program

The company has a bonus program “Belavia Leader”. On flights of the carrier (as well as its partners), points are accumulated, which passengers can exchange for award tickets. The program is multi-level and provides additional benefits when choosing seats in the cabin, skip-the-line check-in, and free transportation extra baggage, access to the business lounge.

Promotions and discounts

By visiting the company's website, you can receive information about special offers for discounts and ongoing promotions regarding popular resort destinations. The company offers favorable discounts for children traveling with an escort.

The Belarusian air carrier is a reliable company that provides a 100% guarantee of flight safety. Belavia provides comfortable travel conditions in all classes of service, without ignoring the problems of its passengers.

Video

Every airline that values its reputation and values its customers has frequent flyer reward programs. It’s hard to believe, but it seems that such programs are that rare case when free cheese is not only in a mousetrap. True, you still have to earn money for cheese first. How to do this - in brief overview loyalty programs for airlines flying from Minsk.

Tatiana CHUDAK

Every airline that values its reputation and values its customers has frequent flyer reward programs. It's hard to believe, but it seems that such programs are that rare case when free cheese is not only in a mousetrap. True, you still have to earn money for cheese first. Find out how to do this in a brief overview of loyalty programs of airlines flying from Minsk.

First, a few general comments. Participation in the programs is voluntary and absolutely free, and any passenger over two years old can become a participant. General principle for all programs: “conventional units” earned on flights - most often miles - are a kind of airline money, which, if there is enough of it, can be exchanged for an upgraded class of service, a ticket, Additional services the airlines themselves, as well as the services of their partners from related areas of activity (hotels, car rental stores, shops, etc.). The most important difference between loyalty programs, as a rule, lies in the accumulation mechanisms bonus miles. Important: a competent participant of any loyalty program always calls (indicates) the card number before booking a ticket, so that the earned miles are immediately credited to the account (in most programs after the flight, while saving boarding passes you can credit miles after the fact), and remember that in the case of a flight on an award ticket, taxes and fees are paid by the passenger.

"Belavia": "Belavia Leader"

How to get involved: To join the program, you must fill out an application form, the form of which can be obtained from sales offices or agents, and send it to the airline by mail. You can also fill out a form for participation in the program on the official website. The airline promises to consider the application within 15 working days. After the participant collects 1,500 qualifying points or makes three paid flights on regular Belavia flights, he will be sent a permanent program participant card. Until this moment, the participant uses a temporary card, which can be obtained along with the application form in the offices or printed from personal account Online.

How to earn points: Points within the Belavia Leader can be qualifying, which are awarded for a flight on the airline’s regular flights and depend on the route and booking class, and non-qualifying, which can be additionally awarded under special offers, as “gifts” for certain events or bonuses for participants in the elite levels of the program. In order to move from the starting to the “silver” elite level, you need to collect 25,000 qualifying points during the year, to the “gold” - 50,000. Elite levels include, among other benefits, additional accrual of points: 10% and 25% on the “silver” and “gold” levels, respectively.

What to pay attention to: Points are not awarded for charter flights or award tickets. Points can be awarded for flights taken 2 months before registration. The “expiration date” of accumulated points is 2 years. It is best to book an award ticket 4 business days before the planned flight.

Belavia Leader provides for participation in the program for corporate clients. An economy class flight on the route Minsk - Tel Aviv is worth 600 points.

More information at www.belavia.by/leader

airBaltic: BalticMiles- “new northern currency”

How to get involved: The application form can be found in logbook Baltic Outlook, at ticket sales offices, check-in counters or in the business lounge of Riga Airport. You can also fill out the form online at www.BalticMiles.com, www.airBaltic.com. Confirmation of registration of a “paper” application will arrive by email within two weeks, and a number will be assigned immediately (temporary card). After the first flight from the moment of registration, the passenger will receive a starter package with a plastic participant card by mail.

How to earn miles: Miles are awarded for flying on scheduled airBaltic flights and flights of partner airlines, as well as for using the services of partners from non-aviation industries. The number of miles earned on airBaltic flights depends on the flight direction and class of service: from 500 miles for flights from Riga in economy class to the Baltics, Scandinavia and Finland to 4,500 miles for business class flights to the countries of the South Caucasus, Central Asia and the Middle East.

What to pay attention to: The BalticMiles program started on October 1, 2009 and this moment is in the process of growing. In particular, the network of partners is expanding to provide participants with more possibilities earn and spend miles. Already now, program participants are exempt from the registration fee for airBaltic flights (5 euros for ordinary passengers). Award tickets and vouchers confirming changes in class of service on board are issued electronically. Children who take part in the program receive specially designed Young Pilot cards and earn miles in the same way as adults, provided they have a separate seat reserved for them. Miles can be credited for flights taken before joining the BalticMiles program if they took place no more than 30 days before registering as a member.

Passengers who previously had a high status in the Eurobonus system, after registering in the BalticMiles program, move to the prestigious BalticMiles Executive and BalticMiles VIP levels.

The flight Minsk - Riga will add 750 miles to your account. By subscribing to the BalticMiles program before December 1, you can become the owner of 1 million award miles.

More information on www.balticmiles.com

CzechAirways: OKPlus

How to get involved: To participate in the program, you need to fill out an application in regular or electronic form or register by phone at the airline’s contact center. The program membership card is sent immediately after the first transaction is marked on the participant’s account: a completed flight or use of a partner’s service.

How to earn miles: Miles are earned on scheduled flights with Czech Airlines and its SkyTeam partners, as well as on other program partner airlines and non-airline partners. In addition, miles can be purchased or transferred (albeit in a limited number) from the account of another OK Plus member. Miles can also be awarded for recommending a new active participant in the rewards program (1,000 miles for each registered newcomer). In one domestic flight Czech Airlines is awarded at least 500 miles, for international - 750 miles. The number of miles also depends on the fare of the purchased ticket. When a passenger reaches the required number of miles, they automatically receive a Silver, Gold or Platinum membership card, which is valid for one year.

What to pay attention to: During the Promo Bonus promotion, an additional number of miles are awarded for each flight. In case of return award air ticket or other OK Plus reward, 5,000 miles are withdrawn from the program member’s account. When changing the class of flight, a certain number of miles are withdrawn from the account of the owner of a “silver” or “gold” card for each segment of the journey, depending on the flight distance. You can receive a program member account statement every month by email (free) or every quarter by regular mail (for 2,000 miles). New program members can earn miles for flights with Czech Airlines taken up to 3 months before the registration date. The accumulated miles can be used for 2 years, provided that at least one transaction is recorded on the account during this time. For the flight Minsk - Prague, 750 miles are awarded.

More information on www.ok-plus.com

EtihadAirways: EtihadGuest

How to get involved: Most quick way- fill out a form at any airline representative office or at the check-in counter at the airport, so the passenger instantly becomes the owner of a membership card. The most technologically advanced is to fill out the on-line registration form. In this case, the membership card will be sent within 30 days. The “classic” way is to send a completed application form and receive a membership card by regular mail.

How to earn miles: Miles are awarded for flying on airline flights and using the services of partners (hotels, banks, car rental services, shops). As miles are accumulated, the member moves up from Tier 1 (Etihad Guest Tier) to Tier 1 (Etihad Guest Silver) and then to Tier 1 (Etihad Guest Gold). Every new level suggests new bonuses, including when accruing miles. The number of miles accrued depends on the flight distance, as well as the class of ticket. For example, for a Pearl Business class ticket 50% of the number of miles is added, for Diamond First class - 100%. When registering, a new Etihad Guest member will receive 500 welcome miles.

What to pay attention to: The program allows you to receive bonuses immediately after the first mile is credited. If a member does not have enough miles to receive bonuses, he has the right to use the “miles plus money” combination. In this case, the passenger himself decides how many miles to spend and how much to pay in cash. Moreover, miles are also awarded for amounts spent on bonuses under the program. The program operates continuously, i.e. a member can purchase an award ticket even during the high season. An additional benefit of the Etihad Guest is the Family Card, which allows you to register up to 8 family members and transfer 100% of your accumulated miles from account to account, allowing you to earn award miles much faster. In addition, miles for flights taken 3 months before card registration can be restored. Etihad Guest Miles are valid for bonuses for 3 years from the date they are awarded. For a flight on the route Minsk - Abu Dhabi in Coral Economy class you are awarded 2463 miles.

More information at www.etihadguest.com

Lufthansa, Austrian,LOT: Miles & More

How to get involved: To become a member of the program, you must register in a way accessible to the passenger (for example, by filling out the registration form on the website) and open a personal Miles & More account. To confirm the opening of an account, a new participant in the program receives a confirmation with a card number, which gives him the right to accumulate miles. The card itself is issued after the first mile is credited to your account.

How to earn miles: The number of miles awarded for direct flights is traditionally based on the distance between origin and destination, the posted minimum number of miles, or published flat rates. The number of miles is multiplied by the booking class factor in accordance with the paid class of service indicated on the ticket.

What to pay attention to: By subscribing to the Miles & More newsletter before December 31, 2009, you can receive 500 miles, which will be credited to your account within a month from the date of subscription. The program allows you to accumulate award miles when flying with certain charter flights. Miles not credited automatically can be reinstated within 12 months of using the relevant service. Award miles not used within 36 months from the date of enrollment will be forfeited at the end of the next quarter. Rewards received for miles can be transferred to close relatives or friends, but cannot be exchanged for other bonuses or sold. A flight in standard economy class on the route Minsk - Berlin with a stop in Vienna will add 3,000 miles to your account.

More information at www.miles-and-more.com

TurkishAirways: Miles & Smiles

How to get involved: You can fill out the form in any format convenient for the passenger. The membership card is sent to the client after the first flight completed regular flight Turkish Airlines or any other company that is part of the Star Alliance.

How to earn miles: Miles earned through the Miles & Smiles program are classified as status miles and bonus miles. Depending on the amount, the accumulated status miles allow you to become the owner of a Classic Plus, Elite or Elite Plus membership card. Status miles are awarded for domestic and international flights Turkish Airlines, as well as flights of Star Alliance airlines; Award miles can be earned by using the services of partner hotels, car rental services or by paying credit card Shop & Miles Credit Card. Miles can be accumulated throughout the year and can be used within three years from the last time miles were credited. Although issuing award tickets is often impossible in high season Due to increased demand, the program is not extended under any pretext.

What to pay attention to: Elite Plus card holders have the opportunity to participate in the program as a family. On own flights Company members can use the “companion ticket” service: the companion of a passenger using an award ticket can fly for much less miles than is required to issue a second award ticket. A flight from Minsk to Istanbul in an economy class cabin will add 893 miles to your account.

More information at www.thy.com/smiles

Companies: airBaltic, Czech Airways, Etihad Airways, Lufthansa, Austrian, LOT, Turkish Airways

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