Nursultan Nazarbayev International Airport: updated, technologically advanced, expensive. Photo report. Nursultan Nazarbayev Airport - Nur-Sultan Ao Nursultan Nazarbayev International Airport

What to do if your flight is canceled

If a flight is canceled more than 24 hours before departure, passengers will be transferred to similar airline flights. The carrier bears the costs; the service is free for the passenger. If none of the options offered by the airline suits you, most airlines can issue a “ forced return" Once confirmed by the airline, the money will be returned to your account. Sometimes this can take several weeks.

How to check in at the airport

Online check-in is available on most airline websites. Most often it opens 23 hours before the start of the flight. You can go through it no later than 1 hour before the plane departs.

To check in at the airport you will need:

identification document specified in the order,
birth certificate when flying with children,
printed itinerary receipt(optional).

What can you take on a plane?
Carry-on luggage is the items you will take with you into the cabin. Weight norm hand luggage can vary from 5 to 10 kg, and its size most often should not exceed the sum of three dimensions (length, width and height) from 115 to 203 cm (depending on the airline). Lady's bag does not apply to hand luggage and is carried freely.

The bag you take with you on the plane should not contain knives, scissors, medicines, aerosols, or cosmetics. Alcohol from stores duty free can only be transported in sealed packages.

How to pay for luggage at the airport
If the weight of luggage exceeds the standards established by the airline (most often 20-23 kg), you need to pay for each kilogram of excess. In addition, many Russian and foreign airlines, as well as low-cost airlines, have tariffs that do not include free baggage allowance and must be paid separately as an additional service.

In this case, luggage must be checked in at the airport at a separate Drop-off check-in counter. If you are unable to print boarding pass, you can get it at the regular airline check-in counter, and check in and drop off your luggage there.

Where to find out the arrival time if you are a greeter
You can find out the plane's arrival time on the airport's online board. The Tutu.ru website has an online display of the main Russian and foreign airports.

You can find out the exit number (gate) on the arrivals board at the airport. This number is located next to the incoming flight information.

Thanks to EXPO 2017, the capital of the republic has essentially gained new airport. The air harbor named after the President is capable of receiving ships different types, except, perhaps, for planes for transatlantic flights. Airport management claims that service and passenger flow have improved.

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The eternal competition between the new and former capitals extends to all spheres of life. Having doubled the area of the air harbor and built a new modern terminal, the executive branch has made its choice in this matter.

New terminal T1 / Photo website

Although Almaty International Airport currently ranks first in terms of volumes and indicators, its colleague in Astana will become the undisputed leader after some time. Nursultan Nazarbayev Airport is capable of receiving 8.6 million passengers per year after deep modernization.

Departure hall of terminal T1 / Photo website

Previously, many carriers with wide-body ships could not even dock in the capital of Kazakhstan and flew only to Almaty. Three new “gates” are turning Astana into the main transport hub of Central Asia. True, one sleeve is not completely ready; by October 2017, the developer represented by Mabco Constractions SA (a subsidiary of the construction giant Mabetex Group) promises to complete the imperfections. It’s just a pity that the developer didn’t get everything done by May 31, the day of the official opening of the air harbor. The head of state, fortunately, had some imperfections, and did the right thing.

One Gate is still not completed / Photo site

The new terminal, which was decided to be named “T1” (the old terminal was named “T2”), is literally crammed with new technologies. There are more information boards, check-in counters, and at every step the passenger is greeted by some kind of intelligent system.

Passengers should not experience a shortage of information / Photo site

It is also worth mentioning the most modern baggage handling system in the republic. As Paolo Ricciotti, Chairman of the Board of the Nursultan Nazarbayev International Airport, assured journalists, passengers' luggage is treated with reverence here. You don't have to worry about the safety of fragile items. And a multi-level contactless inspection system is responsible for security.

Parking issue

There are many complaints about the policy of using parking space. The price for the service turned into a flurry of deputies and show business stars who, in general, earn more than the average Kazakh citizen.

There are always hundreds of paid parking free seats/ Photo site

The fact is that the Astana LRT company manages all types of airport parking. The management there had recently changed, and numerous scandals regularly appeared in the media.

There is now more than enough reference information on tariffs for consumers / Photo site

As Bekmyrza Igenberdinov, head of the department, admitted in an interview passenger transport Astana, receipts for tens of thousands of tenge, indeed, caused an unhealthy stir and condemnation in society:

“We held a special press conference on this matter and admitted that mistakes were made in informing consumers about tariffs. I do not deny that the tariff schedule will probably be revised in the future. Now we are talking about the fact that at Nursultan International Airport Nazarbayev" three parking zones are actively operating. The first, covered, with 266 spaces is intended for long-term storage of cars, the first and subsequent days there cost only two thousand tenge. The second zone, paid, is called short-term parking. so much attention was paid. For the first day, the client must pay 33 thousand tenge, but it is not intended for people to leave their car there and fly off on vacation, for example. There is a third zone - free parking for 543 cars. This is the same alternative: it’s just as safe there, it’s just at a certain distance, and you have to, as they say, make an effort to get there.”

There are 266 spaces in covered parking / Photo website

After the scandals, the number of information boards with tariffs really increased. In general, the requirements of the Law “On the Protection of Consumer Rights” to fully and sufficiently inform the client about tariffs have not been canceled. By the way, they promise to forgive some of the scandalous checks for tidy sums. However, representatives of Astana LRT did not specify to whom and when this will be done.

They will finish off and equip

By August 25, that is, in less than three summer months of its operation, terminal T1 managed to receive 500 thousand passengers. In general, the growth is, of course, associated with the holding of EXPO 2017. The number of arrivals increased by 57% compared to last summer. During June - July, the number of passengers on foreign flights increased by almost 20%.

In the new terminal T1, foreigners are meeting more and more often / Photo site

The opening date of the airport, or rather its new terminal, was postponed several times. In 2016, for example, we were talking about April 1, 2017. As a result, according to documents, it was accepted into operation only on June 5. But even now there are some shortcomings that they promise to quickly fix:

The parking space will be numbered for the convenience of customers, and the installation of new barriers will be completed;
Dozens of additional video surveillance cameras will be installed, which will be integrated with the Situation Center of the Astana Akimat;
new monitors and displays will also be installed background information for passengers and greeters.

The T1 terminal waiting room has very comfortable conditions / Photo website

In general, by the end of October, all types of construction work are planned to be completed at the Nursultan Nazarbayev International Airport. It is likely that additional Duty Free shops will open by this time. Now in the departure hall they are still covered with advertising for EXPO 2017.

Subtleties of the service

The airport management guarantees that in the new terminal, thanks to the same new technologies, the speed of all procedures is reduced: registration, border and customs inspections.

Volunteers help understand the intricacies of the inspection and control procedure / Photo site

There are actually many more counters here than in the old terminal. The service staff is politer and younger. Border guards emphasize that they actually began to smile more often when checking documents. Here you can also meet equally positive volunteers of EXPO 2017.

The duty-free zone, which greeted passengers with empty shelves at the beginning of June, is finally bursting with assortment. Particular emphasis was placed on thematic souvenirs. For example, a tourist can purchase a bright branded photo frame for only 8 euros.

The airport has several duty-free shopping areas / Photo site

Almost all the inscriptions in the food court and Duty Free areas are made in four languages: Kazakh, Russian, English and Chinese. It is clear that this is being done following other airports in the world, but the emphasis on tourists from the Middle Kingdom probably cannot but please Chinese citizens.

Prices in establishments at the airport on average do not exceed those in chain establishments in Astana; some can be found even cheaper. However, at Almaty airport prices are often much higher.

Prices in the departure area are quite affordable / Photo site

By the end of the third month of operation of the new terminal, all mini-restaurants and food zones are operational there. In any of them you can pay by card.

The name Nursultan Nazarbayev obliges a lot

One of these days they will finish installing the fourth inscription “Nursultan Nazarbayev”, two will be in Kazakh, two in English, as it should be according to international standards.

But what they won’t be able to achieve in the very near future is changing the unique three-letter code of the capital’s airport. The IATA code of the decade remains the same - TSE, that is, Tselinograd.

It remains to install only one inscription on English language/ Photo site

Kazakh officials were unable to change TSE to AST at one time for a trivial reason. The AST code occupied a modest airport in the city of Astoria in the USA. The IATA code ASA is occupied by an even more modest air harbor in the African state of Eritrea.

According to Paolo Ricciotti, Chairman of the Board of the Nursultan Nazarbayev International Airport, one should not attach great importance to this process:

"Believe me, there is enough in the world major airports, whose IATA codes do not match geographical name or are not an abbreviation of the name of the person for whom it is named. For example, in my native Italy, the airport in Rome has an IATA code of FCO, although it is named after Leonardo da Vinci. The IATA code of Istanbul Ataturk Airport is IST and so on. This issue is currently being dealt with by representatives of the Ministry of Investment and Development of the Republic of Kazakhstan. For me, the main thing is that the service improves, the passengers are happy, new flights are launched and new airlines come. You understand, the name Nursultan Nazarbayev obliges us to a lot."

The management of the capital's air harbor promises not to forget about the old T2 terminal.

In terminal T2 it became more space for passengers on domestic flights / Photo site

Although now there is no hall there international departures and Duty Free zones, but it still provides million-dollar indicators of the main passenger flow, and therefore, funds will be invested in it. At least there is now more space for passengers.

The airport was founded in 1931. Then he specialized in servicing small aircraft. At the present time, it is one of the most technologically advanced airports on the Eurasian continent and one of the largest airports in the Republic of Kazakhstan, which ranks second in domestic air transportation. The airport sends and receives about 40 flights per day with an average capacity of 750 people per hour. The airport is classified as 1st class and can accommodate aircraft of all types without exception. The Civil Aviation Organization (ICAO) has certified this airport to category IIIA. It is capable of receiving and releasing aircraft onto the runway when horizontal visibility is more than 200 meters and vertical visibility is more than 15 meters.

Currently, Astana Airport serves 14 airlines conducting regular flights for the transportation of passengers to countries near and far abroad. These are the following airlines: Belavia, Rossiya, International airlines Ukraine", "Aerosvit", "Uzbek Airlines", Turkish Airlines, Austrian Airlines, Etihad Airways, Lufthansa, Transaero, Euro Asia Air, Zhetysu, SCAT, Air Astana.

Every year the list of routes served at Astana Airport is updated.

According to 2014 data, passenger turnover at the airport in the capital of Kazakhstan amounted to 2.96 million people.

Terminal

How to get there

Terminal

The terminal complex houses many airlines operating Passenger Transportation local and international destinations. Here you can buy a plane ticket to almost any country in the world. Domestic flights, in particular Almaty – Astana, are very popular. A plane flight from Astana to Almaty will take 2 hours, while a train can cover the same distance between largest cities Kazakhstan in 15 hours. There are regular flights from the airport to all regional centers of Kazakhstan, as well as to cities of the near abroad (Minsk, Kyiv, Yekaterinburg, St. Petersburg, Novosibirsk, Tashkent, Moscow) and foreign countries (Urumqi, Antalya, Istanbul, Abu Dhabi, Vienna, Hanover, Frankfurt am Main).

The capital's airport provides many services inside the terminal to make passengers' wait for their flight comfortable and discreet. For this purpose, a Duty Free store, a “Sattilik” restaurant, a pharmacy, a “Coffee Dvor” cafe, and a Call center for customer information support have been opened on the territory of the airport terminal.

Passengers have access to VIP and SIP lounges, rooms for mothers and children, luggage storage, a pilgrimage room and a smoking room. While waiting for his flight, a passenger can visit a cafe, bar or restaurant. You can also use the services of the post office, currency exchange offices and ATMs of different banks. The passenger is given the opportunity to buy himself or his loved ones a gift in one of the souvenir shops. For owners personal cars parking is available. Covered parking has been open since 2013.

Astana Airport is business card Kazakhstan, therefore the government is doing everything to ensure that tourists who use its services receive only the best impressions from the service.

How to get there

Astana Airport is located 17 km from the city. You can get there by taxi or shuttle buses. Also in 2013, a high-speed tram line was opened from the city to the airport terminal.

Basic data of Astana Airport:

Airport country: Kazakhstan.
Airport of the Kazakh capital.
GMT time zone (summer/winter): +6/+6.
Airport coordinates: longitude 71.47, latitude 51.02.
Geographical location: 14 kilometers from the city of Astana.
Number of airport terminals: 2.

Astana Airport "Nursultan Nazarbayev" . Official site:

Astana Airport, founded back in 1931, this moment is one of the most modern airports throughout Europe and Asia. Ranks second in the Republic of Kazakhstan in terms of the number of passengers transported domestic flights. In just 3 years, from 2002 to 2005, a large-scale reconstruction of the terminal was carried out. 15 airlines use it for regular domestic and international flights. The airfield has all certificates of compliance with ICAO and IATA standards, IIIA category International Association Civil Aviation and is capable of receiving any aircraft without restrictions. In 2017, it was renamed by government decree in honor of the current President of Kazakhstan, Nursultan Nazarbayev.

Characteristics

Map of Nursultan Nazarbayev Airport

Terminal 1

A very convenient terminal where you can exchange currency, pack and check in your luggage. On the 1st floor there are 3 toilet rooms and comfortable benches for waiting for a flight. On the second floor there is a souvenir and bookstore, duty free, and 2 toilets. On the third floor, passengers can have a tasty snack - a choice of cafes “Segafredo”, “Yurta”, “Khan Tengri”.

1st floor 2nd floor 3rd floor

Terminal 2

In this terminal, there is a cafe for snacks on the ground floor, and a prayer room (namazkhana) on the second floor.

1st floor 2nd floor

customs control	Luggage compartment, packaging
Baggage search	Registration, self-registration

Gate, scanner


	VIP
Waiting benches	Shop
	Namazkhana

Online departure and arrival board

How to get there

The cheapest way to get from the city to the airport is by public transport, buses run from 6 to 23 hours local time.

You can get to the airfield on routes 10, 12 and 100 (express)

Fare 90 tenge upon payment transport card and 180 tenge when paying in cash, on the express route - 180 and 250 tenge, respectively.

Scheme of route No. 10

By taxi

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